Job Title: Emergency Response Center Coordinator (Water Mitigation / Emergency Services) Job Type: Full-Time Location: Tampa, FL & Lenexa, KS (In-person) About Us We are a leading multi-brand company ...
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76 Highground Jobs Hiring Near You
Job Title: Emergency Response Center Coordinator (Water Mitigation / Emergency Services) Job Type: Full-Time Location: Tampa, FL & Lenexa, KS (In-person) About Us We are a leading multi-brand company ...
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Lead Water Damage Technician
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Carpet Cleaning Technician
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Mold Manager
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IN HOME SALES SPECIALIST
San Diego, CA · On-site
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Asbestos Supervisor
Bellingham, WA · On-site
Asbestos Supervisor Who We Are At PureDry Restoration, we respond when disaster strikes. Founded in 2016 and headquartered in the Greater Seattle area, PureDry is an emergency restoration company ...
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BUSINESS DEVELOPMENT REPRESENTATIVE
Grand Prairie, TX · On-site
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GENERAL LABORER/ WATER DAMAGE TECHNICIAN
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Newnan, GA · On-site
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Water Restoration Technician
Pflugerville, TX · On-site
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Water Restoration Technician
Pflugerville, TX · On-site
$20 - $27/hr
Dry Force is hiring a Water Restoration Technician for a full-time position in Austin, Texas. As a Water Restoration Technician , you will be in charge of removing, replacing and repairing water ...
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Addison, TX · On-site
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Entry Level Restoration Technician
Addison, TX · On-site
$16 - $20/hr
Dry Force is hiring a Entry Level Restoration Technician for a full-time position in Dallas, Texas - No Experience Required - Willing to Train. As a Entry Level Restoration Technician, you will be in ...
About Northeast Power Dry Northeast Power Dry, founded in 1996, is a trusted leader in water and mold damage restoration services. Our mission is to provide fast, professional solutions to homeowners ...
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About Northeast Power Dry Northeast Power Dry, founded in 1996, is a trusted leader in water and mold damage restoration services. Our mission is to provide fast, professional solutions to homeowners ...
New
Asbestos Supervisor
Arlington, WA · On-site
Asbestos Supervisor Who We Are At PureDry Restoration, we respond when disaster strikes. Founded in 2016 and headquartered in the Greater Seattle area, PureDry is an emergency restoration company ...
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Asbestos Supervisor
Arlington, WA · On-site
Asbestos Supervisor Who We Are At PureDry Restoration, we respond when disaster strikes. Founded in 2016 and headquartered in the Greater Seattle area, PureDry is an emergency restoration company ...
Entry Level Restoration Technician
Irving, TX · On-site
$16 - $20/hr
Dry Force is hiring a Entry Level Restoration Technician for a full-time position in Dallas, Texas - No Experience Required - Willing to Train. As a Entry Level Restoration Technician, you will be in ...
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Entry Level Restoration Technician
Irving, TX · On-site
$16 - $20/hr
Dry Force is hiring a Entry Level Restoration Technician for a full-time position in Dallas, Texas - No Experience Required - Willing to Train. As a Entry Level Restoration Technician, you will be in ...
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Full-time
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Posted yesterday
Job description
Job Title: Emergency Response Center Coordinator (Water Mitigation / Emergency Services)
Job Type: Full-Time
Location: Tampa, FL & Lenexa, KS (In-person)
About Us
We are a leading multi-brand company in the water mitigation industry, providing fast, reliable support to customers during emergency situations. Our team plays a critical role in helping homeowners and businesses navigate stressful events with professionalism, urgency, and care.
Position Overview
We are seeking a dependable and detail-oriented Emergency Response Center Coordinator to support inbound call operations and ensure customers receive timely, accurate assistance during emergency situations. This role is responsible for handling incoming service requests, gathering critical information, coordinating communication with service teams, and maintaining accurate records across multiple brands and workflows.
The ideal candidate is calm under pressure, highly organized, and committed to delivering excellent customer service while following structured processes and procedures.
Key Responsibilities
- Handle inbound calls from customers needing water mitigation and emergency services
- Gather and document critical job information accurately and efficiently
- Route calls and job details to the appropriate service teams
- Follow established scripts, workflows, and brand-specific procedures
- Maintain accurate records in CRM and communication systems
- Coordinate communication between customers, technicians, and internal teams
- Monitor active jobs and assist with updates as needed
- Escalate urgent or unresolved issues to leadership when appropriate
- Support departmental goals related to response times, service quality, and customer experience
- Maintain professionalism and empathy during high-stress customer interactions
- Assist with administrative and operational tasks as assigned
Qualifications
- 1+ years of call center, dispatch, customer service, or coordination experience
- Strong verbal and written English communication skills
- Ability to remain calm and professional in high-pressure situations
- Strong attention to detail and ability to follow structured processes
- Excellent multitasking and organizational skills
- Reliable, punctual, and dependable work ethic
- Comfortable using CRM systems and tools such as Microsoft Outlook, Teams, and RingCentral
Preferred Qualifications
- Experience in water mitigation, restoration, or emergency services
- Experience supporting multiple brands, clients, or workflows
- Prior dispatching or scheduling experience
- Bilingual communication skills are a plus
Benefits
- Choice of 4 medical plans, including one $0-cost plan for employees
- FSA medical and dependent spending account
- HSA available with high-deductible plan
- Vision and dental insurance (multiple plan options available)
- Company-paid short-term and long-term disability
- Company-paid life insurance
- 401(k) with company matching
- Additional benefits including hospital, critical illness, and accident coverage
- Paid time off and company holidays