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HD Supply

94 Hd Supply Lead Customer Service Representative Jobs Hiring Near You

HD Supply

Distribution Center Manager IV

Groveport, OH · On-site

$111K - $170K/yr

Responsible for operational excellence and process improvement initiatives; ensuring customers ... Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All ...

HD Supply

Customer Care Associate I - FM

New Braunfels, TX · On-site

$13 - $18/hr

Job Summary Provide customer service by responding to inquiries regarding product selection ... Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All ...

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HD Supply Jobs Information

Do workers at HD Supply get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Does HD Supply pay people when they’re sick?

Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

At HD Supply, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
35% of people say they have to use vacation days when they’re out sick.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from HD Supply affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at HD Supply?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 87% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at HD Supply worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 94 people who took the Breakroom Quiz between November 2024 and August 2026.

Do HD Supply workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 85 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for HD Supply workers to change shifts?

Some people find it hard to change shifts.
66% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to get time off at HD Supply?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Do HD Supply managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 94 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at HD Supply spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 90 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at HD Supply?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a HD Supply job good for students?

Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and November 2025.

Is working at HD Supply good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
72% of people who care for a child or other relative report this is a good place to work.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at HD Supply feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 52 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at HD Supply get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at HD Supply?

Some people feel stressed here.
61% of people say they often feel stressed at work.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at HD Supply enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at HD Supply recommend working with their team?

Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at HD Supply?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at HD Supply?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think HD Supply’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how HD Supply is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Lead Customer Service Representative jobs?

What are the most popular jobs at Hd Supply?

What are the most popular categories at Hd Supply?

Infographic showing various Lead Customer Service Representative job openings at Hd Supply in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Distribution Center Manager IV

HD Supply

Groveport, OH • On-site

$111K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

HD Supply rating

7.8

Company rating: 7.8 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

145th of 426 rated retail wholesalers

Job description

Job Summary
Responsible for directing all operation activities in a distribution center environment of approximately 150M or greater in revenue. Responsible for supporting the distribution network by managing redistribution activities of $20M inventory or greater. Responsible for operational excellence and process improvement initiatives; ensuring customers expectations are exceeded; and talent acquisition, development and retention of associates. Operate as a strategic partner with logistics and supply chain management in establishing and adhering to operating budgets.
Major Tasks, Responsibilities, and Key Accountabilities
  • Provides effective leadership of others to ensure efficient distribution operations and adherence to policy, procedure and process excellence. Ensures well being of associates through compliance with all safety and Hazmat rules and regulations, legal regulations and human resource policies.
  • Selects, develops, and manages performance of direct and indirect reports.
  • Ensures appropriate staffing levels by effectively forecasting resources needed to meet service, financial and operational requirements.
  • Oversees carrier services and dedicated delivery processes. Partners with support staff to ensure compliance with all DOT regulations.
  • Develops annual operating budgets in support of the company's financial goals and responsible for P&L management. Completes cost justification and determines ROI.
  • Controls cost through process improvement initiatives, productivity of personnel, efficient utilization of space and protection of stored materials. Ensures protection and accuracy of inventory by adhering to all inventory control processes and procedures.
  • Protects the well-being of associates and environment by ensuring a culture of safety awareness and strict compliance to all EHS and Hazmat policies and procedures.

Nature and Scope
  • Solutions require analysis and investigation.
  • Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors.
  • Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.

Work Environment
  • Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
  • Most of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
  • Typically requires overnight travel 5% to 20% of the time.

Education and Experience
  • Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:
Pay Range
$111,200.00-$170,800.00 Annual
HDS provides the following benefits to all permanent full-time associates:
  • Medical (with Prescription drug coverage), dental, and vision plans
  • Health care and Dependent Care FSA (as applicable)
  • 401(K) with company match
  • Paid Holiday, Vacation, Personal Time, and Wellness Day
  • Paid Sick Time
  • Life and Accidental Death & Dismemberment Insurance
  • Short and Long-term Disability Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Whole Life insurance
  • Commuter Benefits
  • Tuition Reimbursement
  • Employee Assistance Program
  • Adoption and Surrogacy Assistance

CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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