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120 Genesis10 It Program Manager Jobs Hiring Near You

Genesis10

Senior Java Developer - Hybrid

Columbus, OH · Hybrid

$84 - $94/hr

Genesis10 is currently seeking a Senior Java Developer for a hybrid position (4 days onsite) with a ... Partner with business, technology, architecture, and operational stakeholders to translate ...

Genesis10

Java Full-Stack Engineer - Hybrid

Columbus, OH · Hybrid

$59.53 - $67.53/hr

Genesis10 is currently seeking a Java Full-Stack Engineer for a hybrid position with a Global ... The ideal candidate will be comfortable working in a legacy technology environment, focusing on ...

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Genesis10 Jobs Information

What is it like to work at Genesis10?

Genesis10 is a professional services firm that values collaboration, innovation, and client satisfaction, fostering a dynamic and supportive work environment.

The company's team structure is designed to facilitate knowledge sharing and expertise exchange, with professionals working together on projects that span various industries and technologies. Genesis10's mission is to deliver strategic workforce solutions and consulting services that drive business growth and transformation.

Working at Genesis10 may appeal to candidates who are passionate about technology, consulting, and professional services, and who are looking for opportunities to develop their skills and expertise in a fast-paced and collaborative setting.

What makes Genesis10 an attractive place to work?

Genesis10 is a leading professional services firm specializing in workforce solutions, IT consulting, and business transformation, with a strong reputation for delivering innovative and effective solutions to clients across various industries.

The company fosters a collaborative and dynamic work environment that encourages innovation, creativity, and professional growth, with opportunities for employees to work on diverse projects, develop new skills, and contribute to the success of clients and the organization.

Joining Genesis10 offers a chance to be part of a forward-thinking organization that values employee development, diversity, and inclusion, providing opportunities for career advancement, skill-building, and making a meaningful impact in the industry.

What other companies are hiring for It Program Manager jobs?

What are the most popular jobs at Genesis10?

What are the most popular categories at Genesis10?

Infographic showing various It Program Manager job openings at Genesis10 in the United States as of August 2026, with employment types broken down into 19% Full Time, and 81% Contract. Highlights an 53% Physical, 36% Hybrid, and 11% Remote job distribution.

Contact Center Senior Business Systems Analyst - Hybrid

Genesis10

Columbus, OH • On-site

$50 - $59/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Genesis10 is currently seeking a Senior Business Systems Analyst - 6-month contract position with a Regional Financial Institution. This position can be located in Columbus, OH, Akron, OH, Minneapolis, MN, Dallas, TX or Flint, MI.
Compensation: $50.00 - $59.00 per hour, W2, based on qualifications
Position Overview:
We are seeking a highly skilled Business Systems Analyst to serve as a key liaison between business partners, technology teams, and stakeholders. This role will support contact center systems in the context of merger and acquisition activities, focusing on gathering and documenting business requirements, advising on best practices, and ensuring successful delivery of initiatives. The ideal candidate brings deep knowledge of Genesys Cloud CX and strong Agile delivery capabilities within the financial services industry.
Key Responsibilities:
  • Meet with business customers to understand objectives, challenges, and desired outcomes
  • Translate business needs into clear, comprehensive requirements, user stories, process flows, and acceptance criteria
  • Recommend best practices, standards, and solution approaches based on industry knowledge and system capabilities
  • Perform impact assessments and provide cost and effort estimations for proposed solutions.
  • Manage work from initial request through full implementation, ensuring timelines, scope, and quality expectations are met
  • Maintain alignment between business priorities and technical execution throughout the project lifecycle.
  • Keep managers, stakeholders, and cross-functional teams informed with clear, proactive communication.
  • Coordinate with development, testing, architecture, and operational teams to drive successful outcomes.
  • Collaborate with teams working on related Genesys modules-including Workforce Engagement Management (WEM), Speech & Text Analytics, Quality & Compliance, and other CX optimization tools.
  • Ensure requirements for IVA/IVR flows, routing strategies, analytics, and reporting align with customer experience goals.
  • Participate in standups, sprint planning, refinement sessions, and retrospectives.
  • Support business and technical teams in the design and enhancement of contact center call flows, bot flows, and associated customer-interaction systems
  • Work within Agile teams to write, refine, and manage features, epics, and user stories
  • Utilize tools such as Azure DevOps (ADO) or similar Agile management platforms to track work and document updates
  • Liaise between contact center business units and IT, translating business needs into technical requirements
Primary Requirements:
  • 5+ years of experience as a Business Systems Analyst, Senior Analyst, or similar role
  • Proven experience defining and managing business and technical requirements from concept to delivery
  • Hands-on experience with Genesys Cloud CX, including call flows, bot flows, and other CX modules
  • Experience working in Agile environments, including writing and refining features and user stories
  • Strong communication, documentation, facilitation, and organizational skills
  • Ability to manage multiple initiatives simultaneously while maintaining attention to detail
  • Contact center experience is essential
Desired Skills:
  • Experience in the banking or financial services industry with familiarity in regulatory, compliance, or customer-service processes
  • Experience with Genesys WEM, Speech Analytics, or other Genesys add-on tools
  • Background collaborating with contact center operations teams and understanding call center processes, KPIs, and optimization strategies
  • Familiarity with process mapping tools, customer journey frameworks, or CX methodologies
  • Experience with Cisco UCCE, Finesse, Egain, Verint WFO Suite, or Virtual Hold Technology
  • Experience in merger/acquisition projects or large-scale system transitions
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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About Genesis10

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For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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