... and operations staff via phone, email, and chat. They focus on standard inquiries related to ... Demonstrated ability to multitask, manage a steady workload, and remain calm and effective under ...
88 Forward Air Site Operations Manager Jobs Hiring Near You
... and operations staff via phone, email, and chat. They focus on standard inquiries related to ... Demonstrated ability to multitask, manage a steady workload, and remain calm and effective under ...
Customs Brokerage Coordinator
Groveport, OH · On-site
$21 - $25/hr
They support customs brokerage activities for ground, air, ocean, and rail shipments, helping ... Identify process improvement opportunities that strengthen compliance and operational efficiency ...
Customs Brokerage Coordinator
Groveport, OH · On-site
$21 - $25/hr
They support customs brokerage activities for ground, air, ocean, and rail shipments, helping ... Identify process improvement opportunities that strengthen compliance and operational efficiency ...
Dispatcher - Intermodal
Obetz, OH · On-site
$50K - $60K/yr
Resolve operational challenges by identifying root causes and implementing corrective actions * Manage customer expectations by communicating capacity constraints and service solutions * Monitor ...
Dispatcher - Intermodal
Obetz, OH · On-site
$50K - $60K/yr
Resolve operational challenges by identifying root causes and implementing corrective actions * Manage customer expectations by communicating capacity constraints and service solutions * Monitor ...
Driver Recruitment Marketing Coordinator
Groveport, OH · On-site
$41K - $57K/yr
Manage and update job feeds and assist in troubleshooting posting issues. * Coordinate with vendors ... Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with ...
Driver Recruitment Marketing Coordinator
Groveport, OH · On-site
$41K - $57K/yr
Manage and update job feeds and assist in troubleshooting posting issues. * Coordinate with vendors ... Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with ...
Dispatcher - Intermodal
Obetz, OH · On-site
$50K - $60K/yr
... operational efficiency and service performance. This role exercises independent judgment to manage ... Ability to work on-site and travel as needed for operational or customer meetings #LI-TW1
Dispatcher - Intermodal
Obetz, OH · On-site
$50K - $60K/yr
... operational efficiency and service performance. This role exercises independent judgment to manage ... Ability to work on-site and travel as needed for operational or customer meetings #LI-TW1
Forklift Operator
Groveport, OH · On-site
$24/hr
As certified forklift operators within the operation, they provide safe, accurate, and efficient ... management, and problem resolution. * Prioritize freight and coordinate task assignments, sometimes ...
Forklift Operator
Groveport, OH · On-site
$24/hr
As certified forklift operators within the operation, they provide safe, accurate, and efficient ... management, and problem resolution. * Prioritize freight and coordinate task assignments, sometimes ...
Driver Recruitment Marketing Coordinator
Groveport, OH · On-site
$40K - $55K/yr
Manage and update job feeds and assist in troubleshooting posting issues. * Coordinate with vendors ... Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with ...
Driver Recruitment Marketing Coordinator
Groveport, OH · On-site
$40K - $55K/yr
Manage and update job feeds and assist in troubleshooting posting issues. * Coordinate with vendors ... Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with ...
Senior Sales Executive
Groveport, OH · On-site
$120 - $180/hr
Job Category Sales / Account Management * Job Category Commercial * Job Function Sales (Commercial ... Maintain and grow existing customer relationships by deeply understanding customer operations and ...
New
Senior Sales Executive
Groveport, OH · On-site
$120 - $180/hr
Job Category Sales / Account Management * Job Category Commercial * Job Function Sales (Commercial ... Maintain and grow existing customer relationships by deeply understanding customer operations and ...
New
Site Operations Manager
Honolulu, HI · On-site
... Site Operations Managers who will oversee all support functions to include facility/utility ... Must be a strong leader able to execute the Air Force mission from Wake Island, providing ...
Site Operations Manager
Honolulu, HI · On-site
... Site Operations Managers who will oversee all support functions to include facility/utility ... Must be a strong leader able to execute the Air Force mission from Wake Island, providing ...
Site Operations Manager
Ashton, ON · On-site
CA$95K - CA$110K/yr
With 100+ years of diverse market experience, we are a forward thinking organization with a strong ... Oversee building systems and maintenance activities, including HVAC, electrical, plumbing, and ...
Quick apply
Site Operations Manager
Ashton, ON · On-site
CA$95K - CA$110K/yr
With 100+ years of diverse market experience, we are a forward thinking organization with a strong ... Oversee building systems and maintenance activities, including HVAC, electrical, plumbing, and ...
Site Operations Manager
$65K - $70K/yr
Site Operations Manager - Ocala, FL Position: Full-Time Location: Ocala, FL Join the Freight Breakers Team! Freight Breakers is seeking an experienced Site Operations Manager to lead warehouse and ...
Site Operations Manager
$65K - $70K/yr
Site Operations Manager - Ocala, FL Position: Full-Time Location: Ocala, FL Join the Freight Breakers Team! Freight Breakers is seeking an experienced Site Operations Manager to lead warehouse and ...
Site Operations Manager
Ocala, FL · On-site
$65K - $70K/yr
Site Operations Manager - Ocala, FL Position: Full-Time Location: Ocala, FL Join the Freight Breakers Team! Freight Breakers is seeking an experienced Site Operations Manager to lead warehouse and ...
Site Operations Manager
Ocala, FL · On-site
$65K - $70K/yr
Site Operations Manager - Ocala, FL Position: Full-Time Location: Ocala, FL Join the Freight Breakers Team! Freight Breakers is seeking an experienced Site Operations Manager to lead warehouse and ...
Site Operations Manager
Houston, TX · On-site
The Site Operations Manager serves as a key operational leader for the Houston campus, partnering closely with business leaders, HSE, Security, IT, HR, and the HPC Data Center Facilities team to ...
Site Operations Manager
Houston, TX · On-site
The Site Operations Manager serves as a key operational leader for the Houston campus, partnering closely with business leaders, HSE, Security, IT, HR, and the HPC Data Center Facilities team to ...
Site Operations Manager
Houston, TX · On-site
$100 - $140/hr
The Site Operations Manager serves as a key operational leader for the Houston campus, partnering closely with business leaders, HSE, Security, IT, HR, and the HPC Data Center Facilities team to ...
New
Site Operations Manager
Houston, TX · On-site
$100 - $140/hr
The Site Operations Manager serves as a key operational leader for the Houston campus, partnering closely with business leaders, HSE, Security, IT, HR, and the HPC Data Center Facilities team to ...
New
Site Operations Manager
Midland, TX · On-site
Site Operations Manager We are seeking a Site Operations Manager to own end-to-end operations of Castelion's R&D manufacturing and testing site for solid rocket motors (SRMs). This leadership role is ...
Quick apply
Site Operations Manager
Midland, TX · On-site
Site Operations Manager We are seeking a Site Operations Manager to own end-to-end operations of Castelion's R&D manufacturing and testing site for solid rocket motors (SRMs). This leadership role is ...
Site Operations Manager
Fridley, MN · On-site
$120K - $175K/yr
Site Operations Manager - Fridley, Minnesota Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Site ...
Site Operations Manager
Fridley, MN · On-site
$120K - $175K/yr
Site Operations Manager - Fridley, Minnesota Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Site ...
Site Operations Manager
Kirkland, WA · On-site
$88K - $98K/yr
ABOUT THIS ROLE The Site Operations Manager (SOM) is the onsite operational leader for an assigned ... forward resident services. They lead the 24/7 operations team, manage building budgets, track key ...
Quick apply
Site Operations Manager
Kirkland, WA · On-site
$88K - $98K/yr
ABOUT THIS ROLE The Site Operations Manager (SOM) is the onsite operational leader for an assigned ... forward resident services. They lead the 24/7 operations team, manage building budgets, track key ...
Site Operations Manager
Ocala, FL · On-site
$85 - $110/hr
Site Operations Manager - Ocala, FL Position: Full-Time Location: Ocala, FL Join the Freight Breakers Team! Freight Breakers is seeking an experienced Site Operations Manager to lead warehouse and ...
New
Site Operations Manager
Ocala, FL · On-site
$85 - $110/hr
Site Operations Manager - Ocala, FL Position: Full-Time Location: Ocala, FL Join the Freight Breakers Team! Freight Breakers is seeking an experienced Site Operations Manager to lead warehouse and ...
New
Site Operations Manager
Midland, TX · On-site
Site Operations Manager We are seeking a Site Operations Manager to own end-to-end operations of Castelion's R&D manufacturing and testing site for solid rocket motors (SRMs). This leadership role is ...
Site Operations Manager
Midland, TX · On-site
Site Operations Manager We are seeking a Site Operations Manager to own end-to-end operations of Castelion's R&D manufacturing and testing site for solid rocket motors (SRMs). This leadership role is ...
Site Operations Manager
Fridley, MN · On-site
$120 - $175/hr
Site Operations Manager - Fridley, Minnesota Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Site ...
Site Operations Manager
Fridley, MN · On-site
$120 - $175/hr
Site Operations Manager - Fridley, Minnesota Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Site ...
Forward Air Jobs Information
What is it like to work at Forward Air?
Forward Air is a company that values teamwork, safety, and customer satisfaction, fostering a collaborative and supportive work environment. As a leading provider of time-definite ground transportation and related logistics services, Forward Air operates a network of terminals and hubs, employing a diverse team of professionals in various roles, including drivers, mechanics, and customer service representatives. Working at Forward Air may appeal to individuals seeking a stable career with opportunities for advancement, competitive compensation, and a sense of contributing to the efficient movement of goods across the country.
What makes Forward Air an attractive place to work?
Forward Air is a leading provider of time-definite ground transportation and logistics services, known for its commitment to reliability and customer satisfaction in the transportation and logistics industry.
The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for employees to contribute to the growth and success of the organization through various roles and responsibilities.
Joining Forward Air can provide individuals with a chance to be part of a forward-thinking organization that prioritizes employee growth, offers competitive benefits, and fosters a culture of collaboration and mutual respect, making it an attractive place to build a career.
The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for employees to contribute to the growth and success of the organization through various roles and responsibilities.
Joining Forward Air can provide individuals with a chance to be part of a forward-thinking organization that prioritizes employee growth, offers competitive benefits, and fosters a culture of collaboration and mutual respect, making it an attractive place to build a career.
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Job description
Pay Rate: $21.50 per hour
Schedule: Mon - Fri 8am - 5pm
The Customer Service Representative provides front-line support to customers, internal sales representatives, and operations staff via phone, email, and chat. They focus on standard inquiries related to company services, shipment status, and basic issue resolution. They ensure each interaction is handled with courtesy, professionalism, and accuracy while adhering to established scripts and processes. This position is a career-launching opportunity, focused on rapid skills development, and is well-suited for someone with foundational customer service experience who is eager to learn, grow, and build expertise in the transportation and logistics industry.Â
Responsibilities
- Answer incoming customer calls, emails, and chat inquiries, providing accurate information and support for standard questions and requests.
- Document all customer interactions thoroughly, accurately, and efficiently in internal systems.
- Process basic shipment change requests and follow up to confirm completion within established guidelines.
- Review shipment tracking history and clearly communicate shipment status, delays, or next steps to customers.
- Monitor shared email inboxes and respond to requests in a timely, professional manner.
- Navigate multiple platforms, browsers, and applications during customer interactions while maintaining accuracy and focus.
- Follow established scripts, workflows, and standard operating procedures (SOPs) to ensure consistency and compliance.
- Proactively identify when an issue should be escalated to a more senior team member or leadership.
- Participate in team meetings, training sessions, and coaching to continuously improve skills and performance.
- Build positive working relationships with internal teams, including sales, operations, and station staff.
- Regular and dependable attendance is required to meet business and customer needs.
- All other duties as assigned to meet evolving business needs.
Qualifications
- Education: High school diploma or GED equivalent required.
- At least one year of customer service experience, preferably in a call center, office, or fast-paced customer-facing environment.
- Solid computer proficiency, with the ability to learn and navigate multiple systems, platforms, and web browsers; ability to type 35+ wpm with strong accuracy to document customer interactions quickly.
- Strong customer service orientation with clear verbal and written communication skills and a professional telephone manner.
- Demonstrated ability to multitask, manage a steady workload, and remain calm and effective under pressure.
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
- Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.