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What is it like to work at Forward Air?

Forward Air is a company that values teamwork, safety, and customer satisfaction, fostering a collaborative and supportive work environment. As a leading provider of time-definite ground transportation and related logistics services, Forward Air operates a network of terminals and hubs, employing a diverse team of professionals in various roles, including drivers, mechanics, and customer service representatives. Working at Forward Air may appeal to individuals seeking a stable career with opportunities for advancement, competitive compensation, and a sense of contributing to the efficient movement of goods across the country.

What makes Forward Air an attractive place to work?

Forward Air is a leading provider of time-definite ground transportation and logistics services, known for its commitment to reliability and customer satisfaction in the transportation and logistics industry.

The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for employees to contribute to the growth and success of the organization through various roles and responsibilities.

Joining Forward Air can provide individuals with a chance to be part of a forward-thinking organization that prioritizes employee growth, offers competitive benefits, and fosters a culture of collaboration and mutual respect, making it an attractive place to build a career.
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Infographic showing various Logistics Operations Manager job openings at Forward Air in the United States as of July 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.
Customer Relations Coordinator

Customer Relations Coordinator

Forward Air Corporation

Groveport, OH • On-site

$22/hr

Full-time

Posted 8 days ago

Job description


Pay Rate: $22.00 per hour
Schedule: Wednesday - Saturday OR Sunday - Wednesday 7am - 7pm
The Customer Relations Coordinator provides front-line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.
Responsibilities
  • Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
  • Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
  • Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
  • Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
  • Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
  • Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).
  • Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
  • Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
  • Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
  • Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
  • Identify routine service issues or delays and escalate them to operations leadership according to established procedures.
  • Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
  • Participate in training, meetings, and process improvement activities as assigned.
  • All other duties as assigned to meet evolving business needs.

Qualifications
  • Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
  • Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
  • Strong attention to detail with the ability to follow established processes consistently.
  • Clear, professional written and verbal communication skills with a customer-focused approach.
  • Ability to work collaboratively in a fast-paced, team-oriented, on-site environment.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

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