Formic Technologies
Formic Technologies

62 Formic Technologies Customer Success Manager Jobs Hiring Near You

Experience: 5+ years in Customer Success, Account Management, or a related role in SaaS/Tech. * Customer-First Mindset: Passion for delivering exceptional customer experiences and driving measurable ...

Customer Success Manager

Manhattan, NY · On-site

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage ... through technology. The diagnosis rate for autism has surged over the past decade to 1 in 31 ...

The Waste Pro Sales Customer Success Manager provides for the long-term growth and retention of WP ... Employees in this job classification are responsible for keeping up to date on current technology ...

The Waste Pro Sales Customer Success Manager provides for the long-term growth and retention of WP ... Employees in this job classification are responsible for keeping up to date on current technology ...

By understanding customer environments, influencing technology standards, and positioning StarTech.com as a trusted partner, the Customer Success Manager creates scalable and repeatable demand across ...

By understanding customer environments, influencing technology standards, and positioning StarTech.com as a trusted partner, the Customer Success Manager creates scalable and repeatable demand across ...

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

... technology strategy, and ensures every customer can realize the full potential of their investment ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

... technology strategy, and ensures every customer can realize the full potential of their investment ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

Customer Success Manager As the leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the ...

Customer Success Manager

Kansas City, MO · On-site

$33.65 - $63.65/hr

Oracle Health Customer Success Manager The Oracle Health Customer Success Manager is responsible ... Knowledge of relevant best practices within Healthcare Information Technology (HCIT) consulting as ...

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Customer Success Manager

Creatify AI

Mountain View, CA • On-site

Other

Posted 5 days ago


Job description

Customer Success Manager

Creatify is building the world's first end-to-end AI advertising agent—a platform that automates the entire video ad lifecycle, from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and more.

We've surpassed 3 million users across 18,000+ teams. Leading brands—including Applovin, Alibaba, HubSpot, Binance, NewsBreak, and Zumper—use Creatify to produce personalized, high-performing video ads in minutes.

We have raised $24M in funding from leading Silicon Valley firms including WndrCo, Kindred Ventures, Millennium New Horizons, NFDG, Comcast Ventures, Creator Ventures, Leadout Capital, Hat Trick Capital, and many more. Check out our latest coverage by Fast Company, TechCrunch, Bloomberg TV, and our recognition as one of IVP Enterprise AI 55 in 2024.

Based in Mountain View, we are a team of passionate AI researchers, engineers, and advertising veterans. Join us in reinventing the advertising industry with AI.

About This Role

We're seeking a Customer Success Manager to join our dynamic team. In this role, you'll be the trusted advisor for our customers, ensuring they maximize the value of Creatify.AI's platform. You'll work closely with Sales, Product, and Support teams to onboard, retain, and grow our customer base. If you're a proactive problem-solver who thrives on building relationships and driving customer outcomes, this is the role for you.

Responsibilities
  • Customer Onboarding & Adoption: Guide new customers through seamless onboarding, ensuring they understand and leverage our platform effectively.

  • Relationship Management: Build strong, long-term relationships with key stakeholders, acting as their advocate within Creatify.AI.

  • Retention & Expansion: Drive high retention rates and identify upsell/cross-sell opportunities by understanding customer goals.

  • Proactive Engagement: Monitor customer health, anticipate risks, and implement strategies to mitigate churn.

  • Feedback Loop: Gather and relay customer insights to Product and Marketing teams to shape future improvements.

  • Success Planning: Develop customized success plans to align our solutions with customer business objectives.

  • Advocacy & Community: Encourage customer advocacy through case studies, testimonials, and referrals.

Qualifications
  • Experience: 5+ years in Customer Success, Account Management, or a related role in SaaS/Tech.

  • Customer-First Mindset: Passion for delivering exceptional customer experiences and driving measurable success.

  • Communication Skills: Exceptional listening, presentation, and interpersonal skills to engage stakeholders at all levels.

  • Problem-Solving: Ability to troubleshoot issues, manage escalations, and collaborate cross-functionally for resolutions.

  • Analytical Aptitude: Comfortable analyzing usage data to derive insights and guide customer strategy.

  • Adaptability: Thrives in a fast-paced startup environment, managing multiple priorities with a proactive attitude.

We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.