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Do workers at FirstEnergy get paid breaks?

Yes. Most people get paid breaks.
68% of people say they get paid breaks.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and July 2026.

Does FirstEnergy pay people when they’re sick?

Yes. Most people get paid when they’re sick.
96% of people say they would get paid if they were sick but scheduled to work.
Based on data from 70 people who took the Breakroom Quiz between December 2024 and July 2026.

At FirstEnergy, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

Is the health insurance from FirstEnergy affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at FirstEnergy?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 23% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 46% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at FirstEnergy worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FirstEnergy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
58% report that they don’t have enough control over which shifts they work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for FirstEnergy workers to change shifts?

Most people find it hard to change shifts.
68% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at FirstEnergy?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FirstEnergy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at FirstEnergy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at FirstEnergy?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and July 2026.

Is working at FirstEnergy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
65% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 31 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at FirstEnergy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FirstEnergy get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at FirstEnergy?

Some people feel stressed out here.
58% of people say they often feel stressed out at work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FirstEnergy enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FirstEnergy recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at FirstEnergy?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 69 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at FirstEnergy?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think FirstEnergy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
97% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how FirstEnergy is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and July 2026.
What are the most popular jobs at Firstenergy?
What are the most popular categories at Firstenergy?
Infographic showing various Software job openings at Firstenergy in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Application Configuration Analyst - Utility Operations

FirstEnergy Corp.

Akron, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

FirstEnergy rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

35th of 53 rated energy and utility

Job description


FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.
About the Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]
About the opportunity
This is for an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.
Location: Position may be filled at Akron, OH; Greensburg, PA; Reading, PA; or Fairmont, WV locations. Position is currently remote but may work at or visit a facility based on business need.
The position will consist of being part of the Utility Operations Support Technology team focused on enhancing software and technology surrounding FE's Work Management software. This includes CREWS, SAP Work Management, FEU Maps and ED Support App and associated interfaces with other core FEU applications.
Responsibilities:
  • Support & configure within the application architecture (vendor or custom developed)
    • Perform software installation and patching, as needed, based on application roadmaps and issue resolution
    • Perform configuration tasks within core software; where needed develop and enhance configuration within the application's programming language
    • Understand system interface design & data flows to support complex inbound and outbound interfaces (both internal & external)
    • Identify opportunities to automate processes to maintain platform performance and availability
    • Solving complex problems and troubleshoot functionality for issue identification (including debugging); work in conjunction with other IT personnel
    • Collaborate with software vendors on issue identification/resolution, installation, and routine software patching
    • Properly control and maintain security of the application according to FE standards
  • Provide insight into application data
    • Develop data queries to meet customer requirements
    • Understand the structure and design of the application's database
    • Provide data analysis based on the needs of the business users
  • Supporting and improving business processes
    • Learning and understanding the business processes associated with supported applications.
    • Documenting processes/procedures and specifications for supported applications.
    • Be an active participant in a collaborative work environment gathering requirements from business stakeholders for new projects
    • Develop technical designs and estimates to meet the business needs while supporting the company's overall IT direction and standards
    • Create and maintain system documentation and procedures to ensure governance and standards
    • Consistently delivering high quality results.
    • Handle project management responsibilities - e.g. develop charters, develop and execute work plans, align with SAP platform release schedule, monitor releases progress, coordinating activities between IT teams, with the business units and with vendors, monitoring progressand communicating with stakeholders
  • Drive the entire system testing lifecycle
    • Create and execute comprehensive unit, system, and integration test plans
    • Working independently or with business analysts - e.g. support requirements definition, test scenario identification, test execution
  • Follow IT Change Management and Incident ticket processes.
  • Follow IT Sox application responsibilities and support audit activities.

Qualifications:
Required:
  • Bachelor's or Associate Degree in Computer Science, Computer/Management Information Systems, or similar discipline is required. A Bachelor's degree in another field with relevant industry experience in configuration, administration, and support of software will be considered.
  • Minimum 2 years of related experience. Related experience includes, but is not limited to:
    • Software configuration, administration, and support
    • Subject matter expert within a FirstEnergy business process & corresponding software
  • Functional knowledge of Relational Databases, particularly Oracle databases
  • Experience with Oracle databases with proven ability to develop SQL Queries, Stored Procedures, Packages, and Views.
  • Computer programming skills such as Microsoft .NET, Java, Shell Scripting, Python, Powershell etc.
  • Hands-on experience with SAP, including system configuration, troubleshooting issues, integrations, and supporting business processes across relevant modules (i.e. MM, FI/CO, PM, or CRM).
  • Experience with SOx applications, including supporting audit activities.
  • Highly motivated to work independently and productively within a virtual environment (i.e. working with remote co-workers using virtual technologies).
  • Ability and willingness to work flexible hours and be available for call-in and after-hours support (7x24 operations) when needed. This includes travel to Company sites when necessary.
  • Good interpersonal skills and demonstrated ability to work effectively as part of a team.
  • Ability to learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology
  • Demonstrated knowledge of testing processes, standards, and best practices.
  • Excellent interpersonal skills and demonstrated ability to work effectively as part of a team.
  • Demonstrated ability to provide software solutions and supporting the entire software development life cycle.
  • Proven ability to troubleshoot and solve problems in a production support environment.
  • Analytical skills to effectively resolve technical problems, identify and implement process improvements, and think creatively.
  • Demonstrated ability to effectively prioritize and plan work, work on multiple concurrent tasks, and meet deadlines.

Preferred:
  • Experience with the FE Work Management software suite and related business processes, especially within CREWS
  • Experience with automated testing tools/framework - e.g. Ruby, Gherkin, Azure
  • Familiarity with Azure Dev Ops and working in an agile environment.
  • Experience utilizing PowerBI (or similar reporting platform) to build reporting/analytic solutions
  • Familiarity with ServiceNow

Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification
Exempt
FirstEnergy Human Resources Team

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