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ABOUT THE ROLE

Fever is seeking an Assistant Site Manager for a VR experience in San Francisco at Stonestown Galleria  .

The Assistant Site Manager (ASM) plays a key leadership role in ensuring the seamless daily operation of the venue. Reporting directly to the General Site Manager (GSM), this position is responsible for supporting and sometimes substituting for the Manager in all areas of site management, from guest services and staff leadership to budgeting and operational optimization. This is not just a supporting role - the Assistant Site Manager is a proactive leader who thrives in a dynamic, ever-changing environment, takes ownership of the site, and inspires their team by setting the standard for hospitality, efficiency, and professionalism. 

The right candidate is motivated, resourceful, and ready to not just escalate problems but propose solutions. They will balance day-to-day execution with long-term growth initiatives, including strengthening community partnerships and contributing to our brand's visibility within the city. 

Key Responsibilities

• Help hire, train, and schedule staff via local agency, making sure the team feels supported and prepared.
• Lead shifts with energy and confidence, showing staff what great guest service looks like.
• Encourage a culture of accountability, positivity, and continuous learning.
• Provide clear feedback and coaching to help the team grow in their roles.
• Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times.
• Troubleshoot technical and mechanical issues, escalating to third-party vendors when necessary.
• Lead pre-shift briefings and staff development initiatives to keep the team engaged and aligned with site goals.

• Train new staff members on how to launch guests into the experience. 
• Check that VR headsets are functioning properly at the start of each morning, ready to welcome guests into the experience.
• Master guest registration process, VR headset explanations and onboarding routine with guests, starting the experience session, combining groups of guests, etc.
• Own the health of the technology - cleaning regiments, charging protocol, and software updates.

• Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically.
• Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds.
• Model excellent service and engagement, maintaining strong relationships with community partners, suppliers, and corporate stakeholders.
• Stay up-to-date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs.
  

• Assist with budgeting, payroll auditing, and expense management to ensure financial health of the site.
• Manage box office operations, retail sales, and inventory control & retail stock management.
• Handle administrative duties including invoice processing, meeting documentation, and progress reporting.
• Contribute to brainstorming and strategy sessions, actively participating in meetings and offering fresh ideas to enhance efficiency and guest experience.
• Actively participate in building the brand's presence in the city through private events, partnerships, and outreach initiatives.
• Participating in debriefing sessions with the Site Manager to track KPIs on-site.
  

Skills & Requirements

• 3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication  
• Excellent planning and organizational skills; ability to manage multiple priorities  simultaneously to ensure work is completed in a timely and productive manner 
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required  
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (various evenings, weekends, and holidays will be required).
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and  commitment to work with diverse groups in terms of gender expression, race, sexual  orientation, religion, ability, age, class and immigrant status  

It is preferred, but not required, for this role to be comfortable using basic tools (hammer, drill, etc). The ideal candidate would also have experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs. Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition - is a plus!

Salary: $70,0000 plus benefits and performance-based compensation