eTeam
eTeam

64 Eteam Compliance Associate Jobs Hiring Near You

Customer Service Associate

Columbus, OH · Remote

$14 - $19.25/hr

Customer Service Associate The Intelligent , Services New Associate will leverage call center ... Maintain compliance and adhere to quality standards to reduce operational risk * Protect client ...

Customer Service Associate

Columbus, OH · Remote

$14 - $19.25/hr

Customer Service Associate The Intelligent , Services New Associate will leverage call center ... Maintain compliance and adhere to quality standards to reduce operational risk * Protect client ...

Packaging Machine Operator

Columbus, OH

$16.75 - $22/hr

... compliance with all division, corporate and regulatory requirements. It is the associate's responsibility to observe all safety rules. Any condition thought to be hazardous or unsafe should be ...

Packaging Machine Operator

Columbus, OH · On-site

$16.75 - $22/hr

... compliance with all division, corporate and regulatory requirements. It is the associate's responsibility to observe all safety rules. Any condition thought to be hazardous or unsafe should be ...

... models, and compliance requirements are designed, implemented, and tested in alignment with ... Associate, SAP Certified Professional, etc. • Experience in utility or energy industry digital ...

New

... accurate net pay in compliance with union contracts and Human Resource/unit policies ... Associate or bachelor's degree in a business or accounting discipline or equivalent experience

Maintains own training within compliance and assist other technicians and associates on operations upon completion of trainer qualification. Represents QC operations on cross-functional root cause ...

Associate Buyer Location: Walkersville, MD Duration: 12 months * This is an Associate Buyer role ... compliance, while providing regular reporting and feedback to site strategic buyers. * Manage and ...

Warehouse Associate

Phoenix, AZ · On-site

$16 - $19/hr

Job Title: Warehouse Associate Location: Phoenix, AZ Duration: 2 Months Shift 9am - 5:30pm M-F ... Demonstrates a pro-active approach towards safety, health, and quality in compliance with all ...

Logistics Associate

Portsmouth, NH · On-site

$18.50 - $25.25/hr

Logistics Associate Location: Portsmouth, NH Duration: 11 Months Night Shift - 7PM-7AM - rotating ... and compliant operation of Class 1,2,3 & 4 for assigned area. • Participate in process ...

Job Title: QC Associate II Location: Fremont, CA 94555 Contract Duration: 6 Months 1st Shift: Mon ... Quality, Compliance, and Documentation Deliver high-quality analytical results within established ...

Logistics Associate II

Portsmouth, NH

$18.50 - $25.25/hr

Logistics Associate II Location: Portsmouth, NH, 03801 Duration: 12 months Description: 1 - ... and compliant operation of Class 1,2,3 & 4 for assigned area. • Participate in process ...

Warehouse Associate

Shakopee, MN

$17 - $20.25/hr

Warehouse Associate Job Type: Contract Duration: 4 Months Location: Shakopee, MN 55379 100% Onsite ... Safety and Compliance Maintenance

Logistics Associate

Austin, TX · On-site

$18 - $24.50/hr

Logistics Associate Duration: 24 months Location: Austin, TX Description: - Warehouse / Shipping ... compliance, and timely delivery. Key Responsibilities • Perform shipping, receiving, storage ...

next page

Showing results 1-20

Customer Service Associate

eTeam

Columbus, OH • Remote

$14 - $19.25/hr

Contractor

Re-posted 4 days ago


Job description

Job Profile: Customer Service Associate

Job Description
The Intelligent , Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming and outgoing phone, email, and chat inquiries. Responsibilities include processing applications and resolving customer disputes with positive outcomes.
The ideal candidate will enjoy assisting customers with first-call resolution, de-escalating caller situations, adapting quickly to change, and working in a team environment.
Schedule:
  • Monday–Friday, shifts between 8:00 am – 6:30 pm EST
  • Daily hours and shifts may vary
  • Rotational requirement for after-hours coverage
  • Opportunities for overtime as needed to support storm-related activities

Key Responsibilities
  • Answer incoming phone calls, chats, and emails
  • Conduct outreach phone calls and emails
  • Provide outstanding customer service
  • Recognize and follow call flows with scripts
  • Research and review customer inquiries
  • Use multiple systems to research information
  • Relay research findings and outcomes to customers
  • Manage customer contact while balancing entry and review of documentation
  • Achieve individual production metrics and contribute to team goals
  • Maintain compliance and adhere to quality standards to reduce operational risk
  • Protect client privacy while using multiple data sources and systems
  • Identify and escalate appropriate issues
  • Document call information and encounters in call logs
  • Recognize and alert management of risks and trends
  • Transition quickly between tasks
  • Maintain a professional demeanor
  • Perform other duties as assigned

Qualifications & Requirements
Basic Qualifications
  • 2 years of Customer Service experience
  • 1 year of Call Center Agent experience
  • 6 months of Utilities or Health & Public Services experience
Preferred Qualifications
  • 6 months of Accenture Health & Public Services experience
    • Examples: State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, Early Childhood Education and Care Services
  • Former Transaction Processing experience
Requirements of the Role
  • High School Diploma or GED
  • Internet access sufficient to handle calls received via the Internet
  • Quiet and private remote work location
  • Proficiency with computers (Internet, Outlook, etc.)
  • Data entry experience
  • Strong listening, verbal, and written communication skills
  • Microsoft Office (Excel, Word, Outlook, Teams) experience

Education
  • High School Diploma/GED