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73 Eteam Customer Service Representative Jobs Hiring Near You

Customer Service Associate

Columbus, OH · Remote

$14 - $19.25/hr

Customer Service Associate The Intelligent , Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming and outgoing ...

Customer Service Associate

Columbus, OH · Remote

$14 - $19.25/hr

Customer Service Associate The Intelligent , Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming and outgoing ...

Customer Support Associate

Columbus, OH · On-site

$16.25 - $22.50/hr

Customer Support Associate Location: Columbus, OH (Onsite) Duration: 12 Months - 2-Rounds of ... The role is critical to hire to meet the growing demand for our services. *** is aggressively, and ...

Business Analyst - Senior - VF

Columbus, OH

$89K - $115K/yr

Customer Experience and Insights, Products and Services, and Digital Channels, including web self-service, mobile app and chatbot. Selection Criteria Required qualifications: * Demonstrated ability ...

Resident Engineer

Columbus, OH

$93K - $119K/yr

Columbus, OH [Onsite] As a Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post ...

Developer - Senior

Columbus, OH

$52.75 - $69.50/hr

Provide technical advice to Project Managers and Team Leads as well as offer technical direction to team members including Service Providers, Approved Subcontractors, or Customer personnel * Provide ...

The Financial Analyst provides value-added financial services to both internal and external customers related to the preparation and filing of the SEC 10-Q and 10-K. * The incumbent may assume ...

Senior ServiceNow APM / CMDB Analyst

Columbus, OH · On-site +1

$85K - $112K/yr

... service data. This position partners with the CMDB Practice Owner, Enterprise Architecture ... Customer Focus: Understands user needs and delivers value-driven solutions • Data & Process ...

Business Analyst - Senior - VF

Columbus, OH · On-site

$89K - $115K/yr

Customer Experience and Insights, Products and Services, and Digital Channels, including web self-service, mobile app and chatbot. Selection Criteria Required qualifications: * Demonstrated ability ...

Developer - Senior

Columbus, OH · On-site

$52.75 - $69.50/hr

Provide technical advice to Project Managers and Team Leads as well as offer technical direction to team members including Service Providers, Approved Subcontractors, or Customer personnel * Provide ...

Resident Engineer

Columbus, OH

$93K - $119K/yr

Columbus, OH [Onsite] As a Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post ...

The Financial Analyst provides value-added financial services to both internal and external customers related to the preparation and filing of the SEC 10-Q and 10-K. * The incumbent may assume ...

Senior ServiceNow APM / CMDB Analyst

Columbus, OH · On-site +1

$85K - $112K/yr

... service data. This position partners with the CMDB Practice Owner, Enterprise Architecture ... Customer Focus: Understands user needs and delivers value-driven solutions • Data & Process ...

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Customer Service Associate

eTeam

Columbus, OH • Remote

$14 - $19.25/hr

Contractor

Re-posted 20 days ago


Job description

Job Profile: Customer Service Associate

Job Description
The Intelligent , Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming and outgoing phone, email, and chat inquiries. Responsibilities include processing applications and resolving customer disputes with positive outcomes.
The ideal candidate will enjoy assisting customers with first-call resolution, de-escalating caller situations, adapting quickly to change, and working in a team environment.
Schedule:
  • Monday–Friday, shifts between 8:00 am – 6:30 pm EST
  • Daily hours and shifts may vary
  • Rotational requirement for after-hours coverage
  • Opportunities for overtime as needed to support storm-related activities

Key Responsibilities
  • Answer incoming phone calls, chats, and emails
  • Conduct outreach phone calls and emails
  • Provide outstanding customer service
  • Recognize and follow call flows with scripts
  • Research and review customer inquiries
  • Use multiple systems to research information
  • Relay research findings and outcomes to customers
  • Manage customer contact while balancing entry and review of documentation
  • Achieve individual production metrics and contribute to team goals
  • Maintain compliance and adhere to quality standards to reduce operational risk
  • Protect client privacy while using multiple data sources and systems
  • Identify and escalate appropriate issues
  • Document call information and encounters in call logs
  • Recognize and alert management of risks and trends
  • Transition quickly between tasks
  • Maintain a professional demeanor
  • Perform other duties as assigned

Qualifications & Requirements
Basic Qualifications
  • 2 years of Customer Service experience
  • 1 year of Call Center Agent experience
  • 6 months of Utilities or Health & Public Services experience
Preferred Qualifications
  • 6 months of Accenture Health & Public Services experience
    • Examples: State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, Early Childhood Education and Care Services
  • Former Transaction Processing experience
Requirements of the Role
  • High School Diploma or GED
  • Internet access sufficient to handle calls received via the Internet
  • Quiet and private remote work location
  • Proficiency with computers (Internet, Outlook, etc.)
  • Data entry experience
  • Strong listening, verbal, and written communication skills
  • Microsoft Office (Excel, Word, Outlook, Teams) experience

Education
  • High School Diploma/GED