eTeam
eTeam

72 Eteam Customer Service Representative Jobs Hiring Near You

Customer Service Associate

Columbus, OH ยท Remote

$13.50 - $18.75/hr

Customer Service Associate The Intelligent Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming and outgoing ...

Customer Service Associate

Columbus, OH ยท Remote

$14 - $19.25/hr

Customer Service Associate The Intelligent , Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming and outgoing ...

Customer Service Associate

Columbus, OH ยท Remote

$14 - $19.25/hr

Customer Service Associate The Intelligent , Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming and outgoing ...

Customer Care Sales Coordinator

Columbus, OH ยท Remote

$17.50 - $22.75/hr

Ability to perform in a high volume environment w/customer service and problem-solving experience. The Customer Care Sales Coordinator supports internal sales teams, customers, and vendor partners by ...

Customer Care Sales Coordinator

Columbus, OH ยท Remote

$17.50 - $22.75/hr

Ability to perform in a high volume environment w/customer service and problem-solving experience. The Customer Care Sales Coordinator supports internal sales teams, customers, and vendor partners by ...

Columbus, OH [Onsite] Pay Rate: $30.00 - $38.00/hr on w2 As a Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer ...

Resident Engineer

Columbus, OH ยท On-site

$93K - $119K/yr

Columbus, OH [Onsite] As a Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post ...

Salesforce Developer/Architect

Columbus, OH ยท On-site

$53.50 - $71/hr

... a Customer Contact Management (CCM) workstream. This work will include Client Marketing Cloud ... third-party service providers to ensure timely delivery and integration of Client solutions ...

Resident Engineer

Columbus, OH ยท On-site

$93K - $119K/yr

Columbus, OH [Onsite] As a Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post ...

Salesforce Developer/Architect

Columbus, OH ยท On-site

$53.50 - $71/hr

... a Customer Contact Management (CCM) workstream. This work will include Client Marketing Cloud ... third-party service providers to ensure timely delivery and integration of Client solutions ...

Customer Service Representative

Coatesville, PA ยท Hybrid

$15.75 - $21.25/hr

Customer Service Representative Job Type: Contract Duration: 6 months Location: Coatesville, PA 19320 Hybrid Role - 2 days onsite/week (Monday and Friday) Summary: Processes orders, prepares ...

Customer Service Representative - Insurance Benefits Location: Remote (Local to Montreal, QC) Duration: 03 Months * Must be Fluent in French and English Both Written and Verbal * Work will be done ...

Customer Service Rep

Parma, ID ยท Hybrid

$15.25 - $20.75/hr

Customer Service Rep Location: Parma, ID 83660 - Hybrid - 3 days onsite / 2 days remote Duration: 06 months contract Shift: 08:00 AM - 05:00 PM - Monday, Tuesday, Wednesday, Thursday, Friday ...

next page

Showing results 1-20

Customer Service Associate

Customer Service Associate

eTeam

Columbus, OH โ€ข Remote

$13.50 - $18.75/hr

Other

Posted 12 days ago


Job description

Customer Service Associate

The Intelligent Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming and outgoing phone, email, and chat inquiries. Responsibilities include processing applications and resolving customer disputes with positive outcomes. The ideal candidate will enjoy assisting customers with first-call resolution, de-escalating caller situations, adapting quickly to change, and working in a team environment.

Schedule:
  • Mondayโ€“Friday, shifts between 8:00 am โ€“ 6:30 pm EST
  • Daily hours and shifts may vary
  • Rotational requirement for after-hours coverage
  • Opportunities for overtime as needed to support storm-related activities
Key Responsibilities:
  • Answer incoming phone calls, chats, and emails
  • Conduct outreach phone calls and emails
  • Provide outstanding customer service
  • Recognize and follow call flows with scripts
  • Research and review customer inquiries
  • Use multiple systems to research information
  • Relay research findings and outcomes to customers
  • Manage customer contact while balancing entry and review of documentation
  • Achieve individual production metrics and contribute to team goals
  • Maintain compliance and adhere to quality standards to reduce operational risk
  • Protect client privacy while using multiple data sources and systems
  • Identify and escalate appropriate issues
  • Document call information and encounters in call logs
  • Recognize and alert management of risks and trends
  • Transition quickly between tasks
  • Maintain a professional demeanor
  • Perform other duties as assigned
Qualifications & Requirements Basic Qualifications:
  • 2 years of Customer Service experience
  • 1 year of Call Center Agent experience
  • 6 months of Utilities or Health & Public Services experience
Preferred Qualifications:
  • 6 months of Accenture Health & Public Services experience Examples: State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, Early Childhood Education and Care Services
  • Former Transaction Processing experience
Requirements of the Role:
  • High School Diploma or GED
  • Internet access sufficient to handle calls received via the Internet
  • Quiet and private remote work location
  • Proficiency with computers (Internet, Outlook, etc.)
  • Data entry experience
  • Strong listening, verbal, and written communication skills
  • Microsoft Office (Excel, Word, Outlook, Teams) experience
Education:
  • High School Diploma/GED