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19 Ecp Customer Success Manager Jobs Hiring Near You

ECP

Customer Support Representative (Remote)

Denver, CO · Remote

$17.50 - $22.50/hr

Document cases clearly and consistently in ECP's ticketing system following best practices * Meet service level agreements (SLAs), KPIs, and performance metrics * Manage customer escalations ...

ECP

Customer Support Representative (Remote)

Las Vegas, NV · Remote

$16.25 - $20.75/hr

Document cases clearly and consistently in ECP's ticketing system following best practices * Meet service level agreements (SLAs), KPIs, and performance metrics * Manage customer escalations ...

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Document cases clearly and consistently in ECP's ticketing system following best practices * Meet service level agreements (SLAs), KPIs, and performance metrics * Manage customer escalations ...

ECP

Enterprise Implementation Specialist

Madison, WI

... success from sales close to full use of the ECP software. This includes personalizing the plan ... ECP software. * Maintain accurate and up-to-date customer records in the CRM, ensuring timely ...

ECP

Enterprise Implementation Specialist

Chicago, IL

... success from sales close to full use of the ECP software. This includes personalizing the plan ... ECP software. * Maintain accurate and up-to-date customer records in the CRM, ensuring timely ...

ECP

Sales Development Representative

Denver, CO · Remote

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... Track and forecast all activities via HubSpot CRM Requirements * Prior sales experience is ...

ECP

Sales Development Representative

Seattle, WA · Remote

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... Track and forecast all activities via HubSpot CRM Requirements * Prior sales experience is ...

ECP

Sales Development Representative

Chicago, IL · Remote

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... Track and forecast all activities via HubSpot CRM Requirements * Prior sales experience is ...

ECP

Sales Development Representative

Milwaukee, WI · Remote

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... Track and forecast all activities via HubSpot CRM Requirements * Prior sales experience is ...

ECP

Sales Development Representative

Madison, WI · Remote

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... Track and forecast all activities via HubSpot CRM Requirements * Prior sales experience is ...

ECP

Senior Talent Acquisition Specialist

Chicago, IL · Remote

Over the past several years, ECP has undergone significant growth across our customer base, product ... Recruiting * Manage full-cycle recruitment for a range of roles (GTM, Engineering, Product ...

ECP

Senior Talent Acquisition Specialist

Milwaukee, WI · Remote

Over the past several years, ECP has undergone significant growth across our customer base, product ... Recruiting * Manage full-cycle recruitment for a range of roles (GTM, Engineering, Product ...

ECP

Senior Talent Acquisition Specialist

Madison, WI · Remote

Over the past several years, ECP has undergone significant growth across our customer base, product ... Recruiting * Manage full-cycle recruitment for a range of roles (GTM, Engineering, Product ...

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ECP Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Ecp?
What are the most popular categories at Ecp?
Infographic showing various Customer Success Manager job openings at Ecp in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 16% Physical, and 84% Remote job distribution.

Customer Support Representative (Remote)

ECP

Salt Lake City, UT • Remote

$16.50 - $21/hr

Full-time

Posted 15 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative, you'll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform. You'll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems. 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

What You'll Do: 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systems 
    • Troubleshoot technical and product-related issues by: 
      • Clarifying customer needs 
      • Identifying root causes 
      • Recommending and explaining effective solutions 
      • Implementing fixes or coordinating adjustments 
      • Following up to confirm resolution 
    • Maintain accurate customer records by updating account information in HubSpot 
    • Document cases clearly and consistently in ECP's ticketing system following best practices 
    • Meet service level agreements (SLAs), KPIs, and performance metrics 
    • Manage customer escalations professionally by leveraging product knowledge and internal resources 
    • Participate in a rotating on-call schedule to support customers outside standard business hours 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Management 
    • Support company initiatives such as new product launches, documentation updates, and adoption of new technologies 
    • Contribute to team goals by completing tasks accurately and on time 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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