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Driven Brands
Driven Brands

118 Driven Brands Customer Service Jobs Hiring Near You

Driven Brands

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

Driven Brands Driven Brands is North America's largest automotive services company with a portfolio ... Customer Service Representative Charlotte, NC - hybrid in uptown The Customer Service ...

Driven Brands

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

Driven Brands Driven Brands is North America's largest automotive services company with a portfolio ... Customer Service Representative Charlotte, NC - hybrid in uptown The Customer Service ...

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Driven Brands Jobs Information

What is it like to work at Driven Brands?

Driven Brands is a dynamic and entrepreneurial company that fosters a culture of innovation, collaboration, and customer-centricity. As a leading provider of automotive services, the company operates a diverse portfolio of brands, including Maaco, Meineke, and Take 5 Oil Change, with a focus on empowering employees to drive business growth and customer satisfaction. Working at Driven Brands may appeal to individuals who are passionate about the automotive industry, enjoy a fast-paced and entrepreneurial work environment, and are motivated by opportunities for professional development and career advancement.

What makes Driven Brands an attractive place to work?

Driven Brands is a leading provider of vehicle services, operating a diverse portfolio of brands across the automotive industry. The company fosters a dynamic work environment that encourages collaboration, innovation, and continuous learning, with opportunities for employees to grow professionally and develop new skills. By joining Driven Brands, individuals can contribute to the company's mission of delivering exceptional customer experiences and driving growth in the automotive services sector.

Do workers at Driven Brands get paid breaks?

No. Most people don’t get paid breaks.
68% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Driven Brands pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
69% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

At Driven Brands, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
60% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Driven Brands affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Driven Brands?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 90% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Driven Brands worry about hours?

Some people worry about getting enough hours.
41% of people report they worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Driven Brands workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for Driven Brands workers to change shifts?

Some people find it hard to change shifts.
53% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at Driven Brands?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Driven Brands managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
41% of people say their manager changes their shift schedule at the last minute.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and March 2026.

Do jobs at Driven Brands spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
36% of people report that their job takes up time that they don’t get paid for.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to take sick days at Driven Brands?

Some people find it hard to take sick days.
41% of people report that it’s hard to take time off if they are sick.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

Is a Driven Brands job good for students?

Only some students say this is a good place to work if you’re studying.
40% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and March 2026.

Is working at Driven Brands good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Driven Brands feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Driven Brands get to take their breaks without interruption?

Only some people get breaks without interruption.
45% of people report that their breaks get interrupted.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Driven Brands?

Most people feel stressed here.
77% of people say they often feel stressed at work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Driven Brands enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Driven Brands recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Driven Brands?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Driven Brands?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Driven Brands’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Driven Brands is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.

What are the most popular job types at Driven Brands?

    What are the most popular jobs at Driven Brands?

    What are the most popular categories at Driven Brands?

    Infographic showing various Customer Service job openings at Driven Brands in the United States as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

    Customer Service Representative

    Driven Brands

    Charlotte, NC • On-site

    $15.75 - $21.25/hr

    Other

    Posted 18 days ago

    Driven Brands rating

    6.0

    Company rating: 6.0 out of 10

    Based on 31 frontline employees who took The Breakroom Quiz

    259th of 371 rated vehicle maintenance

    Job description

    Company:Driven Brands
    Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
    Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad - for careers, for dreams, and for people driven to do great things.
    Every day, we fuel the pursuit - for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
    Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
    Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible - together.
    JOB DESCRIPTION:
    Customer Service Representative
    Charlotte, NC - hybrid in uptown
    The Customer Service Representative responds to customer calls and emails to ensure customer satisfaction and operational efficiencies are consistently met. The successful candidate will work directly with team members, franchisees, and customers to resolve issues, prevent future issues, and continuously improve processes, with a core focus on Customer Satisfaction. Responsibilities include, but are not limited to:

    • Provide customer service for Meineke & Maaco.
    • Monitor customer cases and complaints.
    • Develop and maintain effective relationships with customers & locations.
    • Consult with customers & locations regularly to identify needs and develop action plans to eliminate issues.
    • Understand and comply with all company and department systems, policies, and procedures.
    • Identify opportunities to eliminate customer issues within the support processes.
    Requirements
    • 1-2 years' customer service experience.
    • Proficient in Microsoft Office, Word, and Excel.
    • Able to communicate effectively with customers and franchisees.
    • Effective communication, presentation, documentation, and problem-solving skills.
    • Ability to act independently, take initiative and drive tasks and issues to resolution.

    Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
    #LI-AS1
    #DBCORP
    #HYBRID
    Get early access to 50% of your earned wages at any time through our myFlexPay program.

    What Driven Brands employees say

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    Hours and flexibility

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    Get the full story on Breakroom

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    About Driven Brands

    Sourced by ZipRecruiter

    Driven Brands, headquartered in Charlotte, NC, US, is a leading automotive aftermarket services company. With its website drivenbrands.com providing a wealth of information about the services it offers, it's evident that the company is committed to providing top-notch services in the automotive industry. This enterprise, founded in 2006, vast portfolio features some of the most recognizable brands in the auto repair, maintenance, and car wash world - including Meineke Car Care Centers, MAACO, 1-800 Radiator & A/C, and more. The company's core mission is to provide comprehensive and high-quality automotive services to meet the diverse needs of its customer base. With a broad network that includes over 3,000 centers across the United States and Canada, Driven Brands has served millions of customers, a testament to its standing in the auto service industry.

    Industry

    Motor vehicle and motor vehicle parts wholesalers

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    Charlotte, NC, US

    Year founded

    2006

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