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119 Driven Brands Customer Service Jobs Hiring Near You

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Driven Brands Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Driven Brands?

Driven Brands is a dynamic and entrepreneurial company that fosters a culture of innovation, collaboration, and customer-centricity. As a leading provider of automotive services, the company operates a diverse portfolio of brands, including Maaco, Meineke, and Take 5 Oil Change, with a focus on empowering employees to drive business growth and customer satisfaction. Working at Driven Brands may appeal to individuals who are passionate about the automotive industry, enjoy a fast-paced and entrepreneurial work environment, and are motivated by opportunities for professional development and career advancement.

Do workers at Driven Brands get paid breaks?

No. Most people don’t get paid breaks.
68% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Driven Brands pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
69% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 90% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Driven Brands worry about hours?

Some people worry about getting enough hours.
41% of people report they worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Driven Brands workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for Driven Brands workers to change shifts?

Some people find it hard to change shifts.
53% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at Driven Brands?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Driven Brands managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
41% of people say their manager changes their shift schedule at the last minute.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Driven Brands do extra work that they don't get paid for?

Sometimes. Some people do unpaid extra work.
36% of people report that they do extra work that they don’t get paid for.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to take sick days at Driven Brands?

Some people find it hard to take sick days.
41% of people report that it’s hard to take time off if they are sick.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Driven Brands feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Driven Brands get to take their breaks without interruption?

Only some people get breaks without interruption.
45% of people report that their breaks get interrupted.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Driven Brands?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Driven Brands enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Driven Brands recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Driven Brands?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Driven Brands?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Driven Brands’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Driven Brands is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.
What are the most popular jobs at Driven Brands?
What are the most popular categories at Driven Brands?
Infographic showing various Customer Service job openings at Driven Brands in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.
Customer Service & Retail Front Desk Associate - Store#43 - West Mercury Blvd

Customer Service & Retail Front Desk Associate - Store#43 - West Mercury Blvd

Driven Brands

Hampton, VA • On-site

$14.40 - $22.80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Driven Brands rating

6.0

Company rating: 6.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

237th of 325 rated vehicle maintenance

Job description

Company:Auto Glass Now
Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.
We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.
JOB DESCRIPTION:
Customer Service & Retail Front Desk Associate - Experienced & Entry Level Positions Available!
Are you a people person? Do you love helping others? Motivated by results?
If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!
Experience is VALUED...
Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.*
...but no experience REQUIRED!
Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!
PAID TRAINING AVAILABLE!
We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr!*
What our Customer Service Reps love about Auto Glass Now:

  • Full-time & part-time schedules are available
  • Competitive base pay rates
  • PAID TIME OFF for full-time employees
  • Health, Vision, & Dental Insurance
  • 401(k) company match for all employees
  • SAME DAY PAY available through myFlexPay
As a Driven Brands Auto Glass Customer Service Rep, your job will be to:
  • Intake and assist walk-ins, appointments, and returning customers
  • Create estimates, price quotes, and invoices for auto work
  • Answer phones and return customer calls
  • Provide excellent customer service
  • Assist Manager with daily parts returns
  • Ensure accuracy when ordering parts
  • Input documentation on all calls and follow-up with callers as needed
  • Confirm all mobile jobs parts and materials before dispatching drivers
  • Open new accounts and service existing accounts
  • Maintain a professional appearance and positive attitude
All our CSR's need to meet the following requirements:
  • Must have a positive attitude and customer service mindset
  • Must have basic computer skills
  • Must have strong communication skills
  • Bilingual (Spanish) proficiency is a plus!
  • Prior phone or call center experience is a plus!

*or more in markets with a higher cost of living
#LI-DNI
#DBHPRI
Position Location:
Virginia
Compensation Range:
$14.40 - $22.80
Compensation Frequency:
Hourly
Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.

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About Driven Brands

Sourced by ZipRecruiter

Driven Brands, headquartered in Charlotte, NC, US, is a leading automotive aftermarket services company. With its website drivenbrands.com providing a wealth of information about the services it offers, it's evident that the company is committed to providing top-notch services in the automotive industry. This enterprise, founded in 2006, vast portfolio features some of the most recognizable brands in the auto repair, maintenance, and car wash world - including Meineke Car Care Centers, MAACO, 1-800 Radiator & A/C, and more. The company's core mission is to provide comprehensive and high-quality automotive services to meet the diverse needs of its customer base. With a broad network that includes over 3,000 centers across the United States and Canada, Driven Brands has served millions of customers, a testament to its standing in the auto service industry.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

2006

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