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105 Dhl Express Customer Service Agent Jobs Hiring Near You

DHL

Operational Business Specialist

Westerville, OH · On-site

$95K - $113K/yr

DHL Supply Chain does just that. Become an essential part of everyday life, by contributing to an ... Prepares and audits customer and vendor invoices * Learns and fully understands organization ...

DHL

Driver Recruiter

Westerville, OH · On-site

SDS RX, DHL Healthcare Logistics has 200+ U.S. locations across the United States. We serve the ... Do you hold yourself accountable and value integrity, trust, and a strong customer focused mindset?

DHL

Director of Security Operations NA

Westerville, OH · On-site

DHL Supply Chain is just that. Become an essential part of everyday life by contributing to an ... This role plays a critical part in safeguarding business operations, protecting customer assets ...

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DHL Jobs Information

Do workers at DHL get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and August 2026.

Does DHL pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
47% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.

At DHL, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
51% of people say they have to use vacation days when they’re out sick.
Based on data from 67 people who took the Breakroom Quiz between September 2025 and August 2026.

Are part-time workers able to get health insurance from DHL?

Most people who work part-time can get health insurance.
100% of people who work fewer than 30 hours a week say they can get health insurance
Based on data from 5 people who took the Breakroom Quiz between December 2024 and February 2025.

Do part-time workers get paid time off at DHL?

Only some people who work part-time get paid time off.
50% of people who work part-time say they don’t get paid time off
Based on data from 6 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from DHL affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at DHL?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 79 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 75% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 1% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 76 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers at DHL worry about hours?

Some people worry about getting enough hours.
42% of people report they worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do DHL workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
49% report that they don’t have enough control over which shifts they work.
Based on data from 235 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for DHL workers to change shifts?

Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 120 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to get time off at DHL?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.

Do DHL managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at DHL spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at DHL?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a DHL job good for students?

Only some students say this is a good place to work if you’re studying.
44% of students report this isn’t a good place to work if you’re studying.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.

Is working at DHL good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 94 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at DHL feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at DHL get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 67 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at DHL?

Some people feel stressed here.
53% of people say they often feel stressed at work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at DHL enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at DHL recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 79 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at DHL?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at DHL?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think DHL’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
72% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how DHL is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Service Agent jobs?

What are the most popular jobs at Dhl Express?

What are the most popular categories at Dhl Express?

Infographic showing various Customer Service Agent job openings at Dhl Express in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, and 7% Hybrid job distribution.

Operational Business Specialist

DHL

Westerville, OH • On-site

$95K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 325 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Job description

Operational Business Specialist
Would you like to join the Logistics Company for the World? Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.
Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!
Job Description
As an Operations Business Specialist you will be responsible for supporting all accounts within a particular area of the business that invoice their customers weekly. You will have the opportunity to work with a diverse range of invoicing solutions that are designed to meet the specific needs of each customer. You will also help develop and work on the Invoicing CoE team's overall long-term strategy of customer invoicing process improvement and standardization.
Responsibilities
  • Prepares and audits customer and vendor invoices
  • Learns and fully understands organization's systems and makes recommendations to modify or develop new procedures to meet specialized needs of the customers or business users
  • Will be a key team member involved in the review and analysis of Service Logistics revenue streams to minimize revenue leakage and margin erosion, resulting from missed billings and or incorrect vendor billing
  • Excellent communication skills are needed as this person interfaces with Operations, internal functional departments, and customers directly
  • Supports any of the accounts assigned to them and processes and submits weekly freight invoices to customer
  • Pulls reports, creates invoices, and audits data to ensure accuracy

Required Education and Experience
  • Bachelor's Degree in Accounting or Finance, preferred
  • 1+ years of experience, preferably within the finance/accounting function of a transportation or logistics business
  • Excellent verbal communication and training skills
  • Personable and able to work within a team
  • Ability to learn various software systems to perform duties, including but not limited to Oracle AR & AP
  • Must be flexible and have ability to adapt when necessary to changes in working priorities
  • Microsoft Excel, Word and PowerPoint skills are critical to success

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
#LI-Onsite

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About DHL

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When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Social media

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