Decagon

60 Decagon Staff Software Engineer Jobs Hiring Near You

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver ... Have 8+ years of industry experience in software engineering * Proficiency with Python, Typescript ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver ... Have 8+ years of industry experience in software engineering * Proficiency with Python, Typescript ...

Senior Software Engineer, Agents

Manhattan, NY ยท On-site

$134K - $177K/yr

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. The Senior Software Engineer on the Agent Engineering team will have complete ownership ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver ... Have 5+ years of industry experience in software engineering * Proficiency with Python, Typescript ...

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Staff Software Engineer, Voice Agent

Decagon

San Francisco, CA โ€ข On-site

Full-time

Posted 6 days ago


Job description

Job Summary:
Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. As a Staff Software Engineer focused on Voice Agent, you will lead the architecture and evolution of Decagonโ€™s voice platform, driving projects that improve audio quality and responsiveness across millions of interactions.
Responsibilities:
โ€ข Own the architecture of Decagonโ€™s real-time voice runtime and shape its long-term roadmap
โ€ข Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
โ€ข Define reliability, testing, and observability standards for live voice interactions
โ€ข Build frameworks that make voice systems easy to debug, measure, and iterate on
โ€ข Mentor senior engineers and help expand the technical culture of the Voice group
Qualifications:
Required:
โ€ข 8+ years of engineering experience with significant technical leadership
โ€ข Expertise in real-time systems, streaming pipelines, or audio-based applications
โ€ข Ability to define architectural direction and lead cross-functional projects
โ€ข Strong debugging skills across audio, networking, and model-driven systems
โ€ข Experience mentoring engineers and influencing engineering standards
Preferred:
โ€ข Experience with speech recognition or synthesis systems
โ€ข Experience with VAD, streaming protocols, or other real-time audio systems
โ€ข Experience designing or maintaining LLM-driven applications
โ€ข Experience optimizing performance for low-latency use cases
Company:
Decagon provides a conversational AI platform for automating customer support across multiple channels. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.