Decagon

32 Decagon Staff Engineer Jobs Hiring Near You

Decagon is a leading conversational AI platform that empowers brands to deliver exceptional customer experiences. As a Staff Research Engineer, you will be responsible for building advanced ...

Staff Research Engineer

San Francisco, CA ยท On-site

$200K - $400K/yr

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver ... About the Role As a Staff Research Engineer, you'll be responsible for building industry-leading ...

Staff Research Engineer

New York, NY ยท On-site

$200K - $400K/yr

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver ... About the Role As a Staff Research Engineer, you'll be responsible for building industry-leading ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver ... About the Role As a Staff Research Engineer, you'll be responsible for building industry-leading ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver ... About the Role As a Staff Research Engineer, you'll be responsible for building industry-leading ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver ... About the Team The Agent Engineering team at Decagon deploys mission-critical AI agents to our ...

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Staff Research Engineer

Decagon

Manhattan, NY โ€ข On-site

Full-time

Posted 4 days ago


Job description

Job Summary:
Decagon is a leading conversational AI platform that empowers brands to deliver exceptional customer experiences. As a Staff Research Engineer, you will be responsible for building advanced conversational AI models and driving initiatives that enhance the agent's reliability and efficiency.
Responsibilities:
โ€ข Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
โ€ข Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
โ€ข Partner with platform and product engineers to integrate new models into production systems
โ€ข Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
โ€ข Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
Qualifications:
Required:
โ€ข 8+ years of experience in AI/ML engineering or research.
โ€ข Prior experience post-training and deploying LLMs in production environments.
โ€ข Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
โ€ข Track record of taking research ideas from prototype โ†’ reliable, measurable production impact
โ€ข Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Company:
Decagon provides a conversational AI platform for automating customer support across multiple channels. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.