Job Summary:
Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. The Senior Software Engineer on the Agent Engineering team will have complete ownership in building and shipping AI agents, collaborating with customers to create scalable solutions that enhance customer interactions.
Responsibilities:
โข Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
โข Identify cross-customer trends that guide the evolution of Decagonโs agent building platform and research efforts
โข Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Qualifications:
Required:
โข Have 5+ years of industry experience in software engineering
โข Proficiency with Python, Typescript and asynchronous programming
โข A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Preferred:
โข Prior experience working with multi-modal models
Company:
Decagon provides a conversational AI platform for automating customer support across multiple channels. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.