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Control Risks

60 Control Risks Customer Service Jobs Hiring Near You

Control Risks

Intelligence Analyst

Summit, NJ

Leverage the full range of services provided by Control Risks' risk monitoring platform and access relevant country analysts (and other Subject Matter Experts) when required * Develop and issue ...

Control Risks

Executive Protection Agent

Boston, MA · On-site

Control Risks is seeking an experienced Executive Protection Agent to support a major global life ... service. This is not a static security role. The successful candidate must be comfortable ...

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Control Risks Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Control Risks?

Control Risks is a global risk consultancy that operates with a culture of collaboration, expertise, and integrity, fostering a work environment where professionals can share knowledge and expertise to deliver high-quality solutions.

The company's team structure is often flat, with a focus on cross-functional collaboration and flexible working arrangements, allowing employees to work on a wide range of projects and develop diverse skill sets. Control Risks' mission is to help organizations navigate complex and dynamic environments, providing strategic advice and operational support to clients across various sectors.

Working at Control Risks may appeal to professionals seeking a challenging and dynamic work environment, with opportunities to develop expertise in risk management, strategic advisory, and operational support, and to contribute to high-profile projects and clients across the globe.
What are the most popular jobs at Control Risks?
What are the most popular categories at Control Risks?
Infographic showing various Customer Service job openings at Control Risks in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution.

Resilience - Speculative applications for our embedded consulting talent pool

Control Risks

Houston, TX

Other

Posted 10 days ago

Job description

We are inviting speculative applications from across the US. This could be for both remote and onsite positions.When applying please be sure to include which of the following locations you'd be open to working in: New York City, Seattle, WA, Houston, TX, Herndon VA

Control Risks has been providing outsourced embedded consulting management for over 40 years, with our support allowing clients to operate successfully, utilizing a wide range of expertise. Our embedded service allows our consultants to be integrated into the client's organization and provide our service from their site. We are a preferred partner because of our ethics, security intelligence, practical know-how and management support provided by our global network of offices.

With our global presence and extensive experience, Control Risks maintains an ever-growing database of multi-national risk management professionals to match skills and knowledge with client needs.

We are experiencing demanding growth across our embedded programs and are seeking to build our database of consultants in across the US.

We are seeking Resilience professionals of all levels to deliver high quality resilience program development and trainings.

If you would like to be part of our talent pool, please submit your CV.

Please note that this is a speculative application to be part of the talent pool we draw upon when new roles become available and will not guarantee an interview.

Areas of expertise we are looking to engage in are as follows:

1.Business Continuity

Provide business continuity resources for our clients, including developing BC frameworks, BC exercises, trainings, and improvements to a company's business continuity programs.

2.Crisis Management

Develop a company's crisis response plans. Help to implement new crisis management exercises and trainings.

3.Resilience Specialist

Work across the client's resilience programs to improve the client's response programs.

Apply