Control Risks

60 Control Risks Customer Service Jobs Hiring Near You

Leverage the full range of services provided by Control Risks' risk monitoring platform and access relevant country analysts (and other Subject Matter Experts) when required * Develop and issue ...

Intelligence Analyst

Scottsdale, AZ · On-site

$80K - $85K/yr

Control Risks is hiring for an embedded Intelligence Analyst to support a major global client of ... services and other related resources. * Utilize OSINT research methodologies to conduct real-time ...

Control Risks is hiring for an embedded Intelligence Analyst to support a major global client of ... services and other related resources. * Utilize OSINT research methodologies to conduct real-time ...

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Control Risks Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Control Risks?

Control Risks is a global risk consultancy that operates with a culture of collaboration, expertise, and integrity, fostering a work environment where professionals can share knowledge and expertise to deliver high-quality solutions.

The company's team structure is often flat, with a focus on cross-functional collaboration and flexible working arrangements, allowing employees to work on a wide range of projects and develop diverse skill sets. Control Risks' mission is to help organizations navigate complex and dynamic environments, providing strategic advice and operational support to clients across various sectors.

Working at Control Risks may appeal to professionals seeking a challenging and dynamic work environment, with opportunities to develop expertise in risk management, strategic advisory, and operational support, and to contribute to high-profile projects and clients across the globe.
What are the most popular categories at Control Risks?
Infographic showing various Customer Service job openings at Control Risks in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution.

Business Continuity Specialist

Control Risks

Arlington, VA • On-site

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago


Job description

Control Risks' Embedded Consulting team is looking for a Business Continuity Analyst to help support a Fortune 100 client's corporate business continuity program focused on the Americas region. The analyst will be in charge of executing the business continuity plans as put together by the Head of Business Continuity and Business Continuity Regional Managers.

This position will require the candidate to be onsite 5 days a week in Arlington, VA

Responsibilities include but are not limited to:

  • Executing the BC strategy as developed by the Head of Corporate BC and Regional BC managers.
  • Working with regional business teams to conduct business impact and risk assessments, identify critical services, define recovery objectives, and map critical dependencies.
  • Working with business teams to document BC plan needs in Corporate Continuity tool to drive consistency and attestation.
  • Partnering with the Business, and Global Real Estate and Facilities team to coordinate recovery strategies as identified through the Business Continuity planning process.
  • Facilitating business continuity exercises and tests, to identify potential gaps in plans, as well as functionality of work transference processes supporting recovery.
  • Work with large amounts of data and create meaningful reports.
  • Support in launching and maintaining tools and POC for conducting trainings.
  • Liaison with support teams to implement the program.
  • Supporting workplace resilience initiatives by working with multiple stakeholders to include facilities, business continuity, information technology, security and crisis management, for the purpose of seamlessly integrating within the disaster response cycle, as required.

Requirements

  • 3+ years' experience implementing and managing corporate business continuity or risk management programs.
  • Ability to travel across assigned regions and internationally as needed.
  • Bachelor's Degree in business or related field.
  • Experience with commercial Business Continuity tools.
  • Experience managing and analyzing data from various sources to align to strategic goals.
  • Experience in responding to significant disruptive events.
  • Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
  • Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision making.
  • Demonstrated ability to meet deadlines while managing multiple complex projects.
  • Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other business continuity professional certification a plus.

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
  • Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
  • As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

The base salary range for this position is $95000-$105000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risksparticipatesin the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates.For more information on E-Verify, please visit www.uscis.gov.