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What are the key skills and qualifications needed to thrive in Business Services, and why are they important?

To thrive in Business Services, strong analytical abilities, business acumen, and a relevant degree in business administration or a related field are essential. Familiarity with project management tools, CRM systems, and proficiency in Microsoft Office or Google Workspace are commonly required. Excellent communication, problem-solving, and client relationship skills help professionals excel in this role. These skills ensure efficient service delivery, client satisfaction, and the ability to address complex business challenges effectively.

How does a Business Services professional typically collaborate with other departments within an organization?

Business Services professionals frequently serve as a bridge between various departments such as finance, human resources, and operations. They coordinate cross-functional projects, facilitate communication, and ensure that support services align with the overall business goals. Collaboration often involves attending interdepartmental meetings, managing service requests, and working on process improvements to enhance efficiency across the organization. Building strong relationships and understanding the unique needs of each department are key to success in this role.

What are business services?

Business services are a broad category of services that support the operations, efficiency, and growth of organizations. These may include consulting, IT support, human resources, marketing, accounting, logistics, and administrative services. The goal of business services is to help companies focus on their core activities by outsourcing or supplementing non-core functions. Providers of business services can range from specialized firms to in-house departments. Businesses of all sizes use these services to improve productivity, reduce costs, and access specialized expertise.

What is the difference between Business Services vs Customer Service?

AspectBusiness ServicesCustomer Service
Required CredentialsVaries; often includes business or industry-specific certificationsTypically no formal certifications required
Work EnvironmentOffice settings, client sites, or remoteCall centers, retail, or online support
Employer & Industry UsageUsed across corporate, consulting, and B2B sectorsCommon in retail, hospitality, and consumer-focused industries
Search & Comparison IntentBusiness Services vs Customer Service

Business Services involve providing specialized support to companies, focusing on areas like consulting, IT, or administrative functions. Customer Service centers on assisting individual consumers, handling inquiries, and resolving issues. While both roles require strong communication skills, Business Services often demand industry-specific knowledge and certifications, whereas Customer Service emphasizes customer interaction skills. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is it like to work at Control Risks?

Control Risks is a global risk consultancy that operates with a culture of collaboration, expertise, and integrity, fostering a work environment where professionals can share knowledge and expertise to deliver high-quality solutions.

The company's team structure is often flat, with a focus on cross-functional collaboration and flexible working arrangements, allowing employees to work on a wide range of projects and develop diverse skill sets. Control Risks' mission is to help organizations navigate complex and dynamic environments, providing strategic advice and operational support to clients across various sectors.

Working at Control Risks may appeal to professionals seeking a challenging and dynamic work environment, with opportunities to develop expertise in risk management, strategic advisory, and operational support, and to contribute to high-profile projects and clients across the globe.
What are the most popular jobs at Control Risks?
What are the most popular categories at Control Risks?
Infographic showing various Business Services job openings at Control Risks in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution.

Skillbridge - Risk Consultant, Control Risks ONE

Control Risks

Reston, VA • On-site

Other

Posted 22 days ago

Job description

The DoW SkillBridge Program is a US-based program for retiring military members designed to provide professional training opportunities. The program duration is up to 180 days.

The Skillbridge Risk Consultant will work 8-hour shifts, Monday through Friday.

The Skillbridge Risk Consultant is responsible for providing support, advice and monitoring to multiple Control Risks clients across the world. This position will interact with clients directly and will require the candidate to provide general security support, risk monitoring and updates as well as be able to respond to any in the moment crisis.

Tasks and Responsibilities:

  • Client support and liaison: Provide expert guidance and act as a key liaison for Control Risks ONE clients in high-stress environments, managing security-related incidents and inquiries.
  • Tailored security solutions: Respond promptly to client requests, delivering bespoke verbal and written security assessments and recommendations based on a deep understanding of their operations, while ensuring proactive crisis management and coordination.
  • Intelligence and security risk consulting: Collect, evaluate, and disseminate relevant open-source and proprietary information, preparing comprehensive threat intelligence reports and risk assessments. Monitor global events and forecast operational impacts to the client based on bespoke escalation protocols and risk registers.
  • Crisis management and provider identification: Support Control Risks crisis management teams and evacuation operations by maintaining situational awareness of crises and identifying security providers to ensure rapid response and client safety.
  • Client account management: Serve as the primary point of contact for assigned accounts.
  • Additional duties: Perform other duties as assigned, contributing to the continuous improvement and success of our team and clients.

Requirements

  • Education and experience: Bachelor's degree in international relations, politics, security studies, criminal justice or a related field, OR equivalent military work experience. Minimum of 3 years' experience in GSOCs, military, NGO, or corporate security operations (preferred 5 years combined experience).
  • Crisis management: Proven ability to remain calm and effective in high-stress environments.
  • Global awareness: Broad knowledge of global geopolitical affairs and the ability to assess operational impacts across various sectors and industries
  • Analytical skills: Strong aptitude for interpreting data sources, with excellent problem-solving and analytical capabilities.
  • Customer service excellence: Outstanding customer service skills, with a strong focus on client satisfaction.
  • Collaborative team player: Demonstrated ability to collaborate effectively with stakeholders at all levels.
  • Communication skills: Exceptional verbal and written communication skills in English, with the ability to adapt communication styles to suit different audiences and cultures. Fluency in Spanish or other foreign language.
  • Adaptability: Ability to be responsive to changing requirements and adaptable to unpredictable circumstances, with a demonstrated capacity to manage multiple priorities simultaneously.
  • Security expertise: Demonstrated knowledge and experience in security risk assessments, physical security, or security operations and planning.
  • Discretion: Ability to act discreetly and apply company policies appropriately to inform decisions and actions.

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