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60 Control Risks Customer Service Jobs Hiring Near You

Control Risks

Security Intelligence Analyst

Washington, DC · On-site +1

$85K - $95K/yr

Control Risks is looking to hire a Security Intelligence Analyst to support a premier client of ... A strong customer service focus and ability to build and maintain trusting relationships * Ability ...

Control Risks

Security Intelligence Analyst

Washington, DC · On-site

$85K - $95K/yr

Control Risks is looking to hire a Security Intelligence Analyst to support a premier client of ... A strong customer service focus and ability to build and maintain trusting relationships * Ability ...

Control Risks

Intelligence Analyst

Summit, NJ · On-site

$70K - $80K/yr

Leverage the full range of services provided by Control Risks' risk monitoring platform and access relevant country analysts (and other Subject Matter Experts) when required * Develop and issue ...

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Control Risks Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Control Risks?

Control Risks is a global risk consultancy that operates with a culture of collaboration, expertise, and integrity, fostering a work environment where professionals can share knowledge and expertise to deliver high-quality solutions.

The company's team structure is often flat, with a focus on cross-functional collaboration and flexible working arrangements, allowing employees to work on a wide range of projects and develop diverse skill sets. Control Risks' mission is to help organizations navigate complex and dynamic environments, providing strategic advice and operational support to clients across various sectors.

Working at Control Risks may appeal to professionals seeking a challenging and dynamic work environment, with opportunities to develop expertise in risk management, strategic advisory, and operational support, and to contribute to high-profile projects and clients across the globe.
What are the most popular jobs at Control Risks?
What are the most popular categories at Control Risks?
Infographic showing various Customer Service job openings at Control Risks in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution.

Skillbridge - Risk Consultant, Control Risks ONE

Control Risks

Reston, VA

Other

Posted 22 days ago

Job description

The DoW SkillBridge Program is a US-based program for retiring military members designed to provide professional training opportunities. The program duration is up to 180 days.

The Skillbridge Risk Consultant will work 8-hour shifts, Monday through Friday.

The Skillbridge Risk Consultant is responsible for providing support, advice and monitoring to multiple Control Risks clients across the world. This position will interact with clients directly and will require the candidate to provide general security support, risk monitoring and updates as well as be able to respond to any in the moment crisis.

Tasks and Responsibilities:

  • Client support and liaison: Provide expert guidance and act as a key liaison for Control Risks ONE clients in high-stress environments, managing security-related incidents and inquiries.
  • Tailored security solutions: Respond promptly to client requests, delivering bespoke verbal and written security assessments and recommendations based on a deep understanding of their operations, while ensuring proactive crisis management and coordination.
  • Intelligence and security risk consulting: Collect, evaluate, and disseminate relevant open-source and proprietary information, preparing comprehensive threat intelligence reports and risk assessments. Monitor global events and forecast operational impacts to the client based on bespoke escalation protocols and risk registers.
  • Crisis management and provider identification: Support Control Risks crisis management teams and evacuation operations by maintaining situational awareness of crises and identifying security providers to ensure rapid response and client safety.
  • Client account management: Serve as the primary point of contact for assigned accounts.
  • Additional duties: Perform other duties as assigned, contributing to the continuous improvement and success of our team and clients.

Requirements

  • Education and experience: Bachelor's degree in international relations, politics, security studies, criminal justice or a related field, OR equivalent military work experience. Minimum of 3 years' experience in GSOCs, military, NGO, or corporate security operations (preferred 5 years combined experience).
  • Crisis management: Proven ability to remain calm and effective in high-stress environments.
  • Global awareness: Broad knowledge of global geopolitical affairs and the ability to assess operational impacts across various sectors and industries
  • Analytical skills: Strong aptitude for interpreting data sources, with excellent problem-solving and analytical capabilities.
  • Customer service excellence: Outstanding customer service skills, with a strong focus on client satisfaction.
  • Collaborative team player: Demonstrated ability to collaborate effectively with stakeholders at all levels.
  • Communication skills: Exceptional verbal and written communication skills in English, with the ability to adapt communication styles to suit different audiences and cultures. Fluency in Spanish or other foreign language.
  • Adaptability: Ability to be responsive to changing requirements and adaptable to unpredictable circumstances, with a demonstrated capacity to manage multiple priorities simultaneously.
  • Security expertise: Demonstrated knowledge and experience in security risk assessments, physical security, or security operations and planning.
  • Discretion: Ability to act discreetly and apply company policies appropriately to inform decisions and actions.

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