Customer Success Manager
$26 - $28/hr
... Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
60 Compass Program Management Jobs Hiring Near You
Customer Success Manager
$26 - $28/hr
... Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
GENERAL MANAGER- PHILADELPHIA, PA
Philadelphia, PA · On-site
$100K - $110K/yr
... Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job Summary Working as a ... Participates in employee meetings, reviews and training programs * Manages in compliance with ...
Quick apply
GENERAL MANAGER- PHILADELPHIA, PA
Philadelphia, PA · On-site
$100K - $110K/yr
... Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job Summary Working as a ... Participates in employee meetings, reviews and training programs * Manages in compliance with ...
Senior Product Manager, Inventory
$137K - $152K/yr
... programs. At Compass You Will: * Deliver key customer-facing enhancements that improve agent ... What We Look For: * 5-9 years experience in progressive product management roles, building and ...
Senior Product Manager, Inventory
$137K - $152K/yr
... programs. At Compass You Will: * Deliver key customer-facing enhancements that improve agent ... What We Look For: * 5-9 years experience in progressive product management roles, building and ...
... Compass, training on our tools, programs, assisting with marketing requests and more. You are ... office management, hospitality, or operations * Previous experience in real estate a plus
... Compass, training on our tools, programs, assisting with marketing requests and more. You are ... office management, hospitality, or operations * Previous experience in real estate a plus
Senior Product Manager, Inventory
$137K - $152K/yr
... programs. At Compass You Will: * Deliver key customer-facing enhancements that improve agent ... What We Look For: * 5-9 years experience in progressive product management roles, building and ...
Senior Product Manager, Inventory
$137K - $152K/yr
... programs. At Compass You Will: * Deliver key customer-facing enhancements that improve agent ... What We Look For: * 5-9 years experience in progressive product management roles, building and ...
Senior Product Manager, Inventory
$137K - $152K/yr
... programs. At Compass You Will: * Deliver key customer-facing enhancements that improve agent ... What We Look For: * 5-9 years experience in progressive product management roles, building and ...
Senior Product Manager, Inventory
$137K - $152K/yr
... programs. At Compass You Will: * Deliver key customer-facing enhancements that improve agent ... What We Look For: * 5-9 years experience in progressive product management roles, building and ...
User Research Operations Specialist
Seattle, WA · On-site
$143K - $159K/yr
... related program management role within a product organization. * Deep Experience in Research ... At Compass, we believe that everyone deserves to find their place in the world - a place where they ...
User Research Operations Specialist
Seattle, WA · On-site
$143K - $159K/yr
... related program management role within a product organization. * Deep Experience in Research ... At Compass, we believe that everyone deserves to find their place in the world - a place where they ...
Agent Experience Manager
Los Angeles, CA · On-site
$26 - $30/hr
... Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
Agent Experience Manager
Los Angeles, CA · On-site
$26 - $30/hr
... Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
Customer Success Manager
$33 - $34/hr
... Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
Customer Success Manager
$33 - $34/hr
... Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
User Research Operations Specialist
New York, NY · On-site
$143K - $159K/yr
... related program management role within a product organization. * Deep Experience in Research ... At Compass, we believe that everyone deserves to find their place in the world - a place where they ...
User Research Operations Specialist
New York, NY · On-site
$143K - $159K/yr
... related program management role within a product organization. * Deep Experience in Research ... At Compass, we believe that everyone deserves to find their place in the world - a place where they ...
... Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
... Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
General Manager
Bethesda, MD · On-site
$95K - $115K/yr
... management team in creating menus and providing top quality food * Rolls out new culinary programs ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...
Quick apply
General Manager
Bethesda, MD · On-site
$95K - $115K/yr
... management team in creating menus and providing top quality food * Rolls out new culinary programs ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...
Customer Success Manager
San Diego, CA · On-site
$27 - $31/hr
... Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
Customer Success Manager
San Diego, CA · On-site
$27 - $31/hr
... Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
Strategic Growth Manager
Austin, TX · On-site
$100K - $110K/yr
... management consulting, law and enterprise sales. * By virtue of the space we are operating in, the ... Program; and pet insurance. Do your best work, be your authentic self. At Compass, we believe that ...
Strategic Growth Manager
Austin, TX · On-site
$100K - $110K/yr
... management consulting, law and enterprise sales. * By virtue of the space we are operating in, the ... Program; and pet insurance. Do your best work, be your authentic self. At Compass, we believe that ...
Senior Product Operations Associate
$32 - $41/hr
This is an onsite role based out of our HQ in New York (110 5th Ave) At Compass You Will: * Manage ... program management, or a related field * Proven track record of managing cross-functional projects ...
Senior Product Operations Associate
$32 - $41/hr
This is an onsite role based out of our HQ in New York (110 5th Ave) At Compass You Will: * Manage ... program management, or a related field * Proven track record of managing cross-functional projects ...
Customer Success Manager
$26 - $30/hr
You will support our customers with everything including but not limited to managing the office, understanding Compass, training on our tools and programs, assisting with marketing requests and more.
Customer Success Manager
$26 - $30/hr
You will support our customers with everything including but not limited to managing the office, understanding Compass, training on our tools and programs, assisting with marketing requests and more.
General Manager
Los Angeles, CA · On-site
$105K - $115K/yr
... management team in creating menus and providing top quality food * Rolls out new culinary programs ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...
Quick apply
General Manager
Los Angeles, CA · On-site
$105K - $115K/yr
... management team in creating menus and providing top quality food * Rolls out new culinary programs ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...
Agent Experience Manager
Houston, TX · On-site
$14.25 - $18.75/hr
... Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
Agent Experience Manager
Houston, TX · On-site
$14.25 - $18.75/hr
... Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
GENERAL MANAGER
Seattle, WA · On-site
$110K - $120K/yr
... management team in creating menus and providing top quality food * Rolls out new culinary programs ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...
Quick apply
GENERAL MANAGER
Seattle, WA · On-site
$110K - $120K/yr
... management team in creating menus and providing top quality food * Rolls out new culinary programs ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...
Agent Experience Manager
$26 - $32/hr
... Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
Agent Experience Manager
$26 - $32/hr
... Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM ... office management, hospitality, or operations * Previous experience in real estate a plus
Compass Jobs Information
What is it like to work at Compass?
Compass is a real estate technology company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment.
The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and implement cutting-edge real estate solutions. Compass's offices are often equipped with modern amenities, such as open spaces, game rooms, and on-site cafes, promoting a comfortable and productive work environment.
Working at Compass may appeal to individuals who are passionate about disrupting traditional industries and are eager to contribute to the development of innovative real estate technologies, with opportunities to grow professionally and make a meaningful impact in the industry.
The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and implement cutting-edge real estate solutions. Compass's offices are often equipped with modern amenities, such as open spaces, game rooms, and on-site cafes, promoting a comfortable and productive work environment.
Working at Compass may appeal to individuals who are passionate about disrupting traditional industries and are eager to contribute to the development of innovative real estate technologies, with opportunities to grow professionally and make a meaningful impact in the industry.
What makes Compass an attractive place to work?
Compass is a leading real estate technology company that has revolutionized the way people buy and sell homes through its innovative platform. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and learning, with a focus on building a diverse and inclusive team. By joining Compass, professionals can contribute to shaping the future of the real estate industry, develop their skills, and have opportunities for growth and impact in a rapidly evolving market.
What are the most popular jobs at Compass?
What are the most popular categories at Compass?
Job description
As a Customer Success Manager, AKA an "Agent Experience Manager", you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Note: This role is 100% in-office, primarily out of our Wakefield, RI (235 Main Street) and Charlestown, RI (4009 Old Post Road) offices.
At Compass You Will:
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
What We're Looking For:
2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience with live or remote training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connects well with others, and is empathetic of the customer's pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Compensation:
The expected base pay for this position is $26.00-28.00 /hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.