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61 Chenega Help Desk Analyst Jobs Hiring Near You

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

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What is it like to work at Chenega?

Chenega is a Native American-owned company that values diversity, inclusion, and community involvement, fostering a culture of respect and collaboration among its employees.

As a leading provider of professional services, Chenega offers a dynamic work environment with opportunities to work on various projects, including IT, cybersecurity, and consulting, with a team structure that emphasizes collaboration and knowledge sharing. The company's mission is to provide high-quality services to its clients while promoting economic growth and self-sufficiency in Native American communities.

Working at Chenega may appeal to candidates who are interested in contributing to a socially responsible organization, developing their skills in a fast-paced and dynamic environment, and being part of a team that values diversity and community involvement.

What makes Chenega an attractive place to work?

Chenega is a leading provider of professional services and solutions to government agencies and private sector clients, with a strong reputation for delivering high-quality results and innovative solutions.

The company's workplace is characterized by a collaborative and dynamic environment, where employees are encouraged to share ideas and work together to drive project success, and a culture that values employee growth and development through training and mentorship opportunities.

Joining Chenega offers the opportunity to be part of a team that makes a meaningful impact in various fields, from defense and intelligence to healthcare and technology, and to develop a rewarding career with opportunities for advancement and professional growth.

What other companies are hiring for Help Desk Analyst jobs?

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Infographic showing various Help Desk Analyst job openings at Chenega in the United States as of August 2026, with employment types broken down into 77% Full Time, 11% Part Time, 4% Temporary, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Help Desk Analyst

STI

Harrisburg, PA • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 20 days ago

Job description

Title: Help Desk Analyst
Location: Harrisburg PA
Duration: Long Term
***Contractors will work 5 days in the office and 5 days out of the office***
***They can actually do 8AM - 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.***
***They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix***
Description:
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.
The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.
Role and Responsibilities:
  • Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
  • Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
  • Escalates issues in accordance with defined procedures.
  • Assists users through problem solving steps.
  • Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
  • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
  • Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
  • Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Communicates accurate and useful status updates.
  • Manages and reports time spent on all work activities.
  • Follows quality standards.
  • Able to work in a team environment.
  • Completes assigned tasks.
  • Strong communication skills; both written and spoken.

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