60 Brightli Customer Service Jobs Hiring Near You

Job Description:

Job Title: Manager

Location: Cape Girardeau, Missouri

Department: Employment Services

Company: Firefly

Employment Type: Full Time

Job Summary:
Join our dynamic leadership team at Firefly as a Manager, where you will play a crucial role in supporting our assigned offices and programs. This position offers the opportunity to lead and implement services that make a significant impact on the lives of our clients. We are seeking a dedicated individual who values dignity and respect for all clients, referral sources, and team members. Your leadership will help foster a culture of quality service delivery and operational excellence.

As a Manager, you will oversee the quality management practices, ensuring compliance with CARF standards and best practices. You will work collaboratively with the leadership team to enhance service delivery and promote positive relationships with stakeholders.

The Manager position offers...

• All-Inclusive Employee Benefits Package- A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more
• Telemedicine- 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Career Advancement & Wage Growth- Grow in your career with great opportunities for upward mobility and added income
• Comprehensive Training- Learn and develop skills with our robust on-the-job training
• Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Create and maintain an environment where clients, referral sources, and personnel are treated with dignity and respect.
• Provide supervision and support to enhance team productivity and quality service delivery.
• Ensure programs operate with a sense of urgency, adhering to best practice time frames for service delivery.
• Monitor client outcomes and satisfaction, ensuring services meet or exceed established benchmarks.
• Conduct field observations and review service documentation for quality and thoroughness.
• Maintain timely and accurate client information in the database throughout the duration of services.
• Conduct annual performance evaluations and provide ongoing training for team members.
• Oversee the acceptance of referrals and coordinate team member assignments.
• Monitor financial performance, including billing and reimbursement documentation.
• Participate in networking and marketing activities to promote services and develop partnerships.
• Provide direct services to consumers as needed, including carrying a caseload.

Education, Experience, and/or Credential Qualifications:

• A high school diploma or equivalent certificate is required; an associate's or bachelor's degree in an applicable field such as human resources or social services from an accredited institution is preferred.
• Two or more years of experience in a leadership role providing employment, personnel, social services, or other applicable experience is preferred.

Additional Qualifications:

• Strong customer service skills and proficient computer knowledge (Word, Excel, internet platforms).
• Effective verbal and written communication skills.
• Understanding of supporting individuals with disabilities and barriers to employment.

Physical Requirements:

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
• Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Brightli is on a Mission:
At Firefly, we are on a mission to change and save lives. Join us in making a difference in the community and empowering individuals to lead fulfilling lives. Apply today!

Keywords: Manager, Employment Services, Leadership, Quality Management, Client Support, Team Supervision, Cape Girardeau, Human Services, Community Partnerships, Service Delivery

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.