42 Betterup Customer Success Manager Jobs Hiring Near You

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week. Our hub locations include: Austin, TX; New York City, NY; Chicago, IL San Francisco, CA; and the Washington, DC metro area. Please ensure you can realistically commit to this structure before applying.

Transform how the world’s leading companies invest in their people.

At BetterUp, we’re building a new kind of partnership with our customers — one that doesn’t stop at platform adoption. We’re in the business of deep, lasting transformation. That’s where you come in. As a Strategic Advisor, you’ll partner directly with executives at the world’s top companies to shape human capital strategies that matter. You’ll co-create solutions that unlock performance, culture, and growth — and you’ll stay close to the ground as those plans become real. You won't be a passenger in this process; you’ll be the driver of strategic clarity, executive alignment, and long-term outcomes. This is not a back-office, post-sale support role. This is a front-line, high-trust, high-impact leadership seat. If you thrive on building executive relationships, architecting transformation, and making ideas real through people, let’s talk.

What you'll do:

• Measurement & Value Architecture
  • Design and own the end-to-end measurement strategy aligned to each client’s purchased solution and stated business outcomes.
  • Translate solution capabilities into defensible success metrics, KPIs, and leading indicators of impact.
  • Ensure measurement frameworks are statistically sound, scalable, and aligned to client decision-making.
  • Build rigorous ROI models and business cases that quantify the financial and organizational impact of the solution.
  • Partner with Sales and Enterprise teams to embed impact narratives into deal strategy and late-stage sales motions.
  • Produce executive-ready materials that directly support deal expansion, renewal, and upsell conversations.
• Advanced Analytics & Insight Generation
  • Lead advanced data analysis to identify meaningful patterns, causal signals, and outcome drivers across client datasets.
  • Move beyond descriptive analytics to generate insights that explain why outcomes are occurring and what to do next.
  • Validate findings against scientific standards to ensure credibility and repeatability.
• Data Storytelling & Executive Communication
  • Develop high-impact data narratives that translate complex analyses into clear, compelling executive insights.
  • Create and deliver Business Value Reviews that demonstrate measurable value realization.
  • Influence senior client stakeholders by connecting data to strategic priorities and operational decisions.
• Client Value Realization & Retention
  • Act as a core partner in ensuring clients achieve and recognize value from their investment.
  • Proactively surface risks to value realization and recommend evidence-based course corrections.
  • Strengthen client trust and long-term partnerships through credible, outcome-focused storytelling.
• Scientific Integrity & Governance
  • Serve as the internal authority responsible for upholding the scientific rigor, validity, and ethical standards of all measurement and analytics work.
  • Safeguard the credibility of the company’s science in both client-facing and internal contexts.
• Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.

If you have some or all of the following, please apply:

• PhD with 7+ years of experience in behavioral science or a related field (e.g., business, organizational leadership).
• Domain expertise in behavioral science AND HR (especially Talent Development or Talent Management, L&D, & OD).
• Facilitation and presentation skills, experience presenting to large audiences and executives both virtually and in person.
• Experience researching and understanding businesses including business strategy, identifying business challenges, and applying business acumen.
• Strengths in verbal and written communication, building and delivering presentations, and storytelling.
• Expertise and comfort working with quantitative and qualitative data (basic statistics, examining patterns, developing recommendations based on data).
• Agility and comfort with ambiguity to adapt and adjust to the market, the state of the organization and quickly shifting priorities.
• Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
• Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
• Experience operating inside high-growth SaaS, human transformation platforms, or people tech companies is a plus.
• A mindset rooted in outcomes, ownership, and long-term impact.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• Per year:
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

As part of this role, you’ll be eligible for an annual bonus. We’ll provide more details during your interview process.

The base salary range for this role is:

$184,000 – $230,000: New York City and San Francisco

$165,600 – $230,000: All other Hub Offices

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co