Barnes Group
Barnes Group

60 Barnes Group Commodity Manager Jobs Hiring Near You

Barnes Aerospace CRO East Granby location has an exciting and challenging career opportunity for a ... group and one-on-one settings. Education Requirements: * BS Degree B.S. degree in Engineering ...

Assembler (1st Shift)

East Granby, CT · On-site

$16.50 - $20/hr

Barnes Aerospace offers competitive wages, shift differentials, 401k savings plan, paid time off ... Work with engineers, managers and quality personnel to resolve problems and ensure conformance ...

New

Assembler (1st Shift)

East Granby, CT

$16.50 - $20/hr

Barnes Aerospace offers competitive wages, shift differentials, 401k savings plan, paid time off ... Work with engineers, managers and quality personnel to resolve problems and ensure conformance ...

New

Office Administrator

Windsor, CT · On-site

$18 - $24.75/hr

Barnes Aerospace is seeking an organized and detail-oriented Office Administrator to support our ... Exceptional multitasking and time-management abilities in a fast-paced environment and maintain ...

Barnes Aerospace CRO East Granby location has an exciting and challenging career opportunity for a ... group and one-on-one settings. Education Requirements: * BS Degree B.S. degree in Engineering ...

CNC Lathe Machinist - 3rd Shift

Warren, MI · On-site

$20.75 - $26.50/hr

Other duties as assigned by the Department Supervisor or Manager. Job Requirements * 5+ years ... Barnes Aerospace is an Equal Opportunity Employer. Barnes Aerospace is a subcontractor to the ...

Showing results 21-40

Barnes Group Jobs Information

What is it like to work at Barnes Group?

Barnes Group is a global industrial organization that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous improvement.

The company operates through two main segments: Industrial and Aerospace, with a diverse range of products and services, including precision components, engineered systems, and specialty products. Barnes Group's employees work in a dynamic environment with opportunities for professional growth and development.

Working at Barnes Group may appeal to candidates who are interested in a challenging and rewarding career in a global industrial organization, with opportunities to contribute to innovative projects and collaborate with a diverse team of professionals.

What makes Barnes Group an attractive place to work?

Barnes Group is a leading global manufacturer and supplier of highly engineered products, serving a diverse range of industries including aerospace, industrial, and consumer markets. The company is known for its commitment to innovation, collaboration, and a culture that values employee growth and development, offering a dynamic and supportive work environment. By joining Barnes Group, individuals can contribute to the company's mission of delivering high-quality products and services, while also having opportunities to develop their skills, advance their careers, and make a meaningful impact in their chosen field.
Infographic showing various Commodity Manager job openings at Barnes Group in the United States as of August 2026, with employment types broken down into 1% Internship, 81% Full Time, 2% Part Time, 1% Contract, and 15% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Service Manager- Onsite in East Hartford, CT

Barnes Group

East Hartford, CT • On-site

Full-time

Posted 4 days ago


Job description

An exciting opportunity exists at Barnes Aerospace for a Customer Service Manager (CSM) within the Global Commercial and Customer Service Team. The C&CS Team is responsible for supporting the sales function in various process steps. The Customer Service Manager role is accountable for building and maintaining customer relationship as the primary customer service point of contact through ensuring consistent, high-quality communication with customers and execution of commercial commitments at the site level. Working as part of the Site General Manager leadership team, the CSMs are responsible for proactive updates, issue resolution, and day-to-day contract support.
This role position is onsite in East Hartford, CT.
Core Responsibilities:
  • Serve as the site's primary point of contact for customer communication/escalations post-deal.
  • Oversee backlog review, order entry, and customer scorecard management.
  • Support contract closeout and post-sales follow-up activities.
  • Serve as the primary point of contact for customer site communications, ensuring timely and professional updates, and escalate issues to commercial leadership and site management as necessary to ensure swift resolution.
  • Monitor customer satisfaction and lead visits/audits.
  • Disseminate contract requirements, deliverables, and terms and conditions to functional areas.
  • Oversee the review and analysis of the Customer Service Analyst's daily activities, including but not limited to customer schedule changes to understand impact to sales plan and operations; coordinate and administer any pricing changes required by customer changes.
  • Responsible for monitoring and maintaining standard work practices at the site level to ensure consistency, compliance, and operational excellence.
  • Oversee initiatives to meet all federal statutory and regulatory requirements and Barnes policies regarding export compliance and federal acquisitions. Ensure small business plans and reporting are completed as required.
  • Lead, develop, and coach a high-performing customer service team by enhancing skills through regular 1:1 coaching sessions, fostering employee engagement, and driving consistent performance outcomes.
  • Serve as Division Export Compliance Administrator (DECA). Administer all export activity (both Defense and Commercial) to include but not limited to training, shipping, contract review, license and agreement preparation and submittal, and foreign visitor screening and employment plans. Ensure that any export compliance issues are addressed during the quoting process for customers.
  • Responsible for understanding and effectively communicating site dashboard metrics during internal and external report-outs, ensuring data accuracy and clarity in performance updates.
  • Responsible for overseeing the execution and accuracy of site EDI transactions to ensure seamless and reliable data exchange with customer.
  • Responsible for end-to-end proposal management.
  • Responsible accurate Salesforce data management.

Qualifications:
  • 5+ years in customer-facing roles in manufacturing or the aerospace industry (CRO or OEM).
  • Excellent interpersonal and service recovery skills. Able to maintain composure during high-stress or conflict situations, demonstrating empathy and professional persistence.
  • Excellent customer relationship management skills with an ability to build trust and maintain positive relationships through timely updates and professional communication, even under pressure.
  • Strong problem-solving & escalation management skills in which you can quickly identify root causes of issues (e.g., delivery or quality problems) and engage appropriate teams to resolve them.
  • Strong cross-functional collaboration skills with an ability to work effectively with operations, quality, engineering, and commercial teams to align responses to customer needs.
  • Strong organizational skills for managing data, priorities, and timelines.
  • Knowledge of ERP/CRM systems (e.g., SAP, SFDC) is a plus.
  • Ability to interpret delivery metrics, quality trends, and customer scorecards to drive continuous improvement.
  • Basic understanding of commercial agreements to ensure order compliance and facilitate contract closeout activities.
  • Travel requirement ~10%

Education Requirements:
  • Bachelor's degree preferred; relevant experience acceptable in lieu.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.