Job Summary:
Avispa is a leading medical institution seeking a Service Desk Analyst to provide technical support to end-users. The role involves troubleshooting hardware, software, and networking issues, and documenting customer interactions in ticketing systems.
Responsibilities:
• Provide first-line technical support for hardware, software, peripherals, and networking issues, resolving incidents remotely when possible.
• Troubleshoot and resolve basic end-user issues, escalating more complex problems to senior technicians as needed.
• Install, upgrade, configure, and support computing and communication devices and peripherals.
• Monitor and manage system alerts, work queues, backups, and recovery activities to ensure system reliability.
• Apply IT security best practices and ensure users are assigned appropriate system access and resources.
• Document all customer interactions, actions taken, and resolutions in ticketing systems.
Qualifications:
Required:
• 3 years of related experience.
• Familiarity with ITSM Ticketing systems like ServiceNow, Remedy, or Zendesk.
• Familiarity with remote desktop tools.
• Ability to apply IT best practices, including security standards, to troubleshooting and problem resolution.
Company:
At Avispa, we ensure our contractors are as satisfied as the companies we place them with. Founded in 2011, the company is headquartered in Truckee, USA, with a team of 51-200 employees. The company is currently Growth Stage.