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Avispa Technology

20 Avispa Technology Operations Jobs Hiring Near You

Avispa

Staff Operational Support Engineer

Atlanta, GA · On-site

Avispa is a leading video, audio, and voice technologies company seeking a Staff Operational Support Engineer to manage production incidents and support critical live events. The role involves ...

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What makes Avispa Technology an attractive place to work?

Avispa Technology is a reputable company in the technology industry, known for its commitment to innovation and customer satisfaction. The company's workplace is characterized by a collaborative environment, where employees can engage in creative problem-solving, work on diverse projects, and participate in professional development opportunities. Joining Avispa Technology offers the chance to contribute to the company's growth and success, while also advancing one's skills and career in a dynamic and supportive setting.
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    Infographic showing various Operations job openings at Avispa Technology in the United States as of July 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 73% Physical, 13% Hybrid, and 14% Remote job distribution.

    Staff Operational Support Engineer

    Avispa

    Atlanta, GA • On-site

    Full-time

    Re-posted 18 days ago

    Job description

    Job Summary:
    Avispa is a leading video, audio, and voice technologies company seeking a Staff Operational Support Engineer to manage production incidents and support critical live events. The role involves driving automation and continuous improvement initiatives across streaming infrastructure and operations.
    Responsibilities:
    • Own and resolve escalated production incidents impacting live streaming, VOD playback, ad insertion, DRM, and WebRTC services by performing troubleshooting, executing production changes, leading incident bridges, and providing timely customer communications during high-impact events.
    • Support production operations through Infrastructure as Code practices using tools such as Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD pipelines to implement safe, auditable, and repeatable infrastructure and configuration changes while collaborating with Engineering and DevOps teams.
    • Enhance operational efficiency by leveraging AI-driven tools for incident triage, alert correlation, pattern detection, runbook automation, troubleshooting acceleration, and improving incident communications while promoting automation-first operational practices.
    • Participate in pre-event readiness planning and 24/7 operational support by validating monitoring coverage, conducting runbook reviews, identifying and mitigating risks, supporting critical customer events, participating in on-call rotations, ensuring smooth global shift handoffs, and responding to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure.
    • Drive continuous improvement by performing root cause analysis, documenting corrective and preventive actions, improving runbooks and knowledge bases, collaborating with Engineering teams on defect resolution and production deployments, and providing operational insights during post-incident reviews.
    Qualifications:
    Required:
    • 5+ years of experience in operational support, production support, or similar customer-facing technical roles supporting complex production environments.
    • Experience supporting live video streaming platforms, OTT services, and real-time delivery systems.
    • Troubleshooting experience across distributed systems, including APIs, microservices, and cloud infrastructure.
    • Experience with streaming technologies and protocols, including HLS, DASH, CMAF, WebRTC, DRM, and CDN architectures.
    • Proficiency with monitoring and observability tools such as Grafana, Kibana/ELK, Prometheus, and Loki to diagnose live production issues using backend metrics, player telemetry, and CDN data.
    • Experience working with Infrastructure as Code and operational tools, including Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD pipelines.
    • Ability to safely perform controlled changes in production environments using established operational procedures.
    • Knowledge of incident management processes and experience participating in on-call support rotations within 24/7 operational environments.
    Preferred:
    • Experience leveraging AI tools and automation to improve incident response, operational efficiency, and troubleshooting workflows.
    • Strong collaboration skills with experience partnering with Engineering, DevOps, Support, and Product teams to improve operational outcomes.
    Company:
    At Avispa, we ensure our contractors are as satisfied as the companies we place them with. Founded in 2011, the company is headquartered in Truckee, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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