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60 Avi Systems Service Desk Manager Jobs Hiring Near You

AVI Systems

Audio-Visual Service Supervisor

Lenexa, KS · On-site

FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. What You'll Do: * Coordinate in-shop service, engineering and fabrication of ...

AVI Systems

Associate Service Technician

Chicago, IL · On-site

FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. The Field Service Technician will travel to customer sites to provide scheduled ...

AVI Systems

Senior AV Service Technician

Tukwila, WA · On-site

$30 - $45/hr

FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. The Field Service Technician will travel to customer sites to provide scheduled ...

AVI Systems

Senior AV Service Technician

Tukwila, WA · On-site

FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. The Field Service Technician will travel to customer sites to provide scheduled ...

AVI Systems

Senior Install Technician

Aliso Viejo, CA · On-site

$35 - $45/hr

FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a ... Collaborate with Design Engineers, and Project Managers to lead and complete the planning ...

AVI Systems

Senior Account Manager

Billings, MT · On-site

FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. We are seeking an experienced Account Manager to join our team. In this role, you ...

AVI Systems

Executive Account Manager

Houston, TX · On-site

FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. We are seeking an experienced Account Manager to join our team. In this role, you ...

AVI Systems

Senior Account Manager

Cincinnati, OH · On-site

FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. We are seeking an experienced Account Manager to join our team. In this role, you ...

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AVI SYSTEMS Jobs Information

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What other companies are hiring for Service Desk Manager jobs?
What are the most popular jobs at Avi Systems?
What are the most popular categories at Avi Systems?
Infographic showing various Service Desk Manager job openings at Avi Systems in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Audio-Visual Service Supervisor

Audio-Visual Service Supervisor

AVI Systems

Lenexa, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces - and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.
What You'll Do:
  • Coordinate in-shop service, engineering and fabrication of special purpose devices when required.
  • Ensure that the service department provides customer support and services, scheduled maintenance, troubleshooting and repair service on audio, video, audiovisual and presentation equipment and systems at the customer location.
  • Supervise the day-to-day activities of the bench and field service technicians

Requirements to Assure Success:
  • Previous experience in the service of audio, video, audiovisual and presentation equipment
  • Previous supervisory experience
  • Ability to work independently, be self-directed, and make sound decisions based on customer satisfaction
  • CTS Certification preferred

Why Should You Apply?
At FORTÉ, your work matters, and it's easy to see the impact you make. That's because we're 100% employee-owned, and everyone here has a stake in how we show up - for each other, our customers, and the future we're building. You'll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best - and build what's next.
The benefits of ownership
At FORTÉ, you're not just covered - you're supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.
Here's a look at what we offer:
  • Healthcare, vision & dental coverage to keep you and your family well
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
  • Employer-paid life and disability insurance for added peace of mind
  • 401(k) with company match to invest in your future
  • Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
  • Tuition reimbursement and ongoing learning opportunities to support your growth
  • Employer-paid employee assistance program to care for your physical, mental, and financial health
  • Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

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