Pennant Group
Pennant Group

60 Pennant Group Service Desk Manager Jobs Hiring Near You

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial-minded leaders ... Engage in immersive, on-the-job training across clinical, operational and administrative management ...

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... Experience in business development, marketing, and financial management * Proven ability to drive ...

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... Experience in business development, marketing, and financial management * Proven ability to drive ...

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... Experience in business development, marketing, and financial management * Proven ability to drive ...

Pinnacle, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... management or business development * Entrepreneurial mindset and a heart for service Location:

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... Experience in business development, marketing, and financial management * Proven ability to drive ...

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... Experience in business development, marketing, and financial management * Proven ability to drive ...

OR

$80K/yr

Cornerstone , part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... Experience in business development, marketing, and financial management * Proven ability to drive ...

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... Experience in business development, marketing, and financial management * Proven ability to drive ...

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... Experience in business development, marketing, and financial management * Proven ability to drive ...

Pinnacle, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... management or business development * Entrepreneurial mindset and a heart for service Location:

Pinnacle, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... management or business development * Entrepreneurial mindset and a heart for service Location:

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... Experience in business development, marketing, and financial management * Proven ability to drive ...

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial leaders with ... Experience in business development, marketing, and financial management * Proven ability to drive ...

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Pennant Group Jobs Information

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What is it like to work at Pennant Group?

The Pennant Group operates with a patient-centered approach, prioritizing the well-being and dignity of its patients and residents. As a healthcare services provider, the company's team structure is designed to support a collaborative environment, with various departments working together to deliver comprehensive care in skilled nursing, assisted living, and home health settings. Working at Pennant Group may appeal to candidates who are passionate about delivering high-quality patient care and are interested in a dynamic, supportive work environment with opportunities for professional growth and development.
What other companies are hiring for Service Desk Manager jobs?
Infographic showing various Service Desk Manager job openings at Pennant Group in the United States as of May 2026, with employment types broken down into 5% As Needed, 71% Full Time, and 24% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
CCO In Training (CCIT), Director of Clinical Services

CCO In Training (CCIT), Director of Clinical Services

Pennant Services

Full-time

Posted 21 days ago


Job description

This opportunity will be on-site in Utah, Idaho, Montana, Wyoming, Oregon or Washington.

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial-minded leaders with proven results in building and leading exceptional clinical teams - and has a passion for the home health, hospice and home care industry. Join us in making an impact and shaping the future of home healthcare!

About the Opportunity:

The CCO-in-Training (CCIT) Program is a 12-week, full time paid executive training program designed to prepare outstanding leaders for an opportunity to lead and manage clinical services and teams in a home health, hospice, or home care setting. CCITs learn how to drive results, cultivate a strong team culture, and develop a deep understanding of the unique business model that powers Pennant's success.

Successful CCIT graduates may advance to lead one of our thriving agencies or future agencies, with continued mentorship and operational support from experienced clinical partners. As a CCIT, you will gain hands-on practical experience in high quality clinical care services, agency operations, administrative support, and people leadership skills to equip you to take on a more strategic and elevated Director of Clinical Services position (or equivalent). The CCIT program offers mentorship, cross-functional training, and real responsibility in a dynamic environment.

Key Responsibilities:

  • Engage in immersive, on-the-job training across clinical, operational and administrative management functions.
  • Shadow department heads and front-line staff to understand the day-to-day rhythm of agency operations, processes, and clinical controls.
  • Take the lead on real-time projects and contribute to meaningful improvements within your host agency.
  • Prepare for a Director-level role by mastering staffing, team engagement, and community growth initiatives.
  • Study relevant state regulations and best practices in home healthcare operations.
  • Align leadership and interpersonal skills with our CAPLICO core values and mission.

Qualifications:

  • Current, unencumbered, active license to practice as a Registered Nurse in the state where services are rendered; must maintain applicable state licensure requirements at hire, and for the entire duration of employment.
  • Minimum of one (1) year of experience required, preferably in a home health or hospice treatment setting.
  • Current and nationally accredited CPR certification.
  • Enthusiasm, passion for working with people, and an internal drive to improve the lives of individuals in our care.
  • Must understand and adhere to the ethical standards of the respective licensure governing board.
  • Must have a valid driver's license, current automobile insurance, and a safe driving record.
  • Open to relocation based on available opportunities

About Us:
Cornerstone, an affiliate of The Pennant Group (NASDAQ: PNTG), is committed to delivering compassionate, personalized care to patients and families in the comfort of their own homes. As part of the Pennant family-a growing national network with over 180 affiliated locations across 14 states spanning home health, hospice, and senior living-we operate with the independence and flexibility that allow our local leaders to truly make a difference. Pennant Services provides robust clinical, legal, accounting, IT and HR support, enabling our teams to focus on delivering exceptional service and care.
We are guided by the core values that shape Pennant's unique culture:

  • Customer Second
  • Accountability
  • Passion for Learning
  • Love One Another
  • Intelligent Risk Taking
  • Celebrate
  • Ownership

We believe in empowering our people, fostering excellence, and creating an environment where personal and professional growth thrives. Our culture makes Pennant a truly unique place to work.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

#onsite

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.