Familiarity with federal or DoD security policies and restricted-data handling requirements. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors ...
60 Asm Research Security Jobs Hiring Near You
Familiarity with federal or DoD security policies and restricted-data handling requirements. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors ...
Implement and manage backup, recovery, and security controls for SharePoint content, including ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Implement and manage backup, recovery, and security controls for SharePoint content, including ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Ability to obtain and maintain a SECRET security clearance, with U.S. citizenship required ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Ability to obtain and maintain a SECRET security clearance, with U.S. citizenship required ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Collaborate with network and security teams to gather diagnostic information, implement corrective ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Collaborate with network and security teams to gather diagnostic information, implement corrective ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Experience operating in highly regulated federal cloud environments, including alignment with security and compliance requirements. Compensation Ranges Compensation ranges for ASM Research positions ...
Experience operating in highly regulated federal cloud environments, including alignment with security and compliance requirements. Compensation Ranges Compensation ranges for ASM Research positions ...
Apply patches, updates, and security configurations to servers and applications to maintain ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Apply patches, updates, and security configurations to servers and applications to maintain ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... attention to security, audit, and compliance requirements. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to ...
... attention to security, audit, and compliance requirements. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to ...
The role contributes to CI/CD workflows that integrate build, test, and security controls so ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The role contributes to CI/CD workflows that integrate build, test, and security controls so ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Systems Engineer Senior
Arlington, VA · On-site
$119K - $163K/yr
Direct advanced trade studies and technical risk assessments, balancing performance, security ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Systems Engineer Senior
Arlington, VA · On-site
$119K - $163K/yr
Direct advanced trade studies and technical risk assessments, balancing performance, security ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Help Desk Agent - Day
San Antonio, TX · On-site
$14.75 - $18.75/hr
US citizenship with eligibility to obtain a secret security clearance * IAT level I certification ... for ASM Research positions vary depending on multiple factors; including but not limited to ...
Help Desk Agent - Day
San Antonio, TX · On-site
$14.75 - $18.75/hr
US citizenship with eligibility to obtain a secret security clearance * IAT level I certification ... for ASM Research positions vary depending on multiple factors; including but not limited to ...
Collaborate with network, security, infrastructure, and service desk teams to plan and execute ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Collaborate with network, security, infrastructure, and service desk teams to plan and execute ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Database Administrator - Senior
$51 - $70/hr
It also establishes database standards, security baselines, and governance practices while ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Database Administrator - Senior
$51 - $70/hr
It also establishes database standards, security baselines, and governance practices while ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Help Desk Agent - Swing Shift
San Antonio, TX · On-site
$14.75 - $18.75/hr
US citizenship with eligibility to obtain a secret security clearance * IAT level I certification ... for ASM Research positions vary depending on multiple factors; including but not limited to ...
Help Desk Agent - Swing Shift
San Antonio, TX · On-site
$14.75 - $18.75/hr
US citizenship with eligibility to obtain a secret security clearance * IAT level I certification ... for ASM Research positions vary depending on multiple factors; including but not limited to ...
Investigates root causes of issues related to security and software updates and makes ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Investigates root causes of issues related to security and software updates and makes ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Must have a current secret security clearance. * DoD 8570/8140 IAT Level III certification (CASP ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Must have a current secret security clearance. * DoD 8570/8140 IAT Level III certification (CASP ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Sr PC Technician
$51 - $70/hr
The Database Administrator, Junior supports the reliability and security of enterprise databases by ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Sr PC Technician
$51 - $70/hr
The Database Administrator, Junior supports the reliability and security of enterprise databases by ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Network Engineer - Junior
San Antonio, TX · On-site
Implement foundational network security controls including firewalls, access control lists, and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Network Engineer - Junior
San Antonio, TX · On-site
Implement foundational network security controls including firewalls, access control lists, and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Network Engineer - Junior
Fairfax, VA · On-site
Implement foundational network security controls including firewalls, access control lists, and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Network Engineer - Junior
Fairfax, VA · On-site
Implement foundational network security controls including firewalls, access control lists, and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The position works closely with senior network engineering, security, and operations teams to ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The position works closely with senior network engineering, security, and operations teams to ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Systems Engineer Journeyman
Arlington, VA · On-site
... security, cost, and schedule constraints, and recommend optimized solutions for mission-critical ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Systems Engineer Journeyman
Arlington, VA · On-site
... security, cost, and schedule constraints, and recommend optimized solutions for mission-critical ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
ASM Research Jobs Information
Do workers at ASM Research get paid breaks?
Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.
Does ASM Research pay people when they’re sick?
Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
At ASM Research, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
Is the health insurance from ASM Research affordable enough for their workers?
Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people get paid time off at ASM Research?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.
Do workers at ASM Research worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to get time off at ASM Research?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.
Do ASM Research managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
Do jobs at ASM Research spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to take sick days at ASM Research?
Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research get to take their breaks without interruption?
Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Is it stressful to work at ASM Research?
Some people feel stressed here.
43% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
43% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research enjoy their jobs?
Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research recommend working with their team?
Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get enough training when they start at ASM Research?
Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get support to advance at ASM Research?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people think ASM Research’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do workers feel well informed about how ASM Research is doing?
Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
What are the most popular job types at Asm Research?
What are the most popular jobs at Asm Research?
What are the most popular categories at Asm Research?
ASM Research rating
8.6
Based on 14 frontline employees who took The Breakroom Quiz
34th of 225 rated it services
Job description
Position Overview
The Customer Service Representative, Senior provides advanced technical support for users of enterprise IT services in a highly regulated federal environment. The role owns complex incidents and service requests, performing deep diagnostics across hardware, operating systems, productivity and collaboration tools, and line-of-business applications while coordinating with higher-tier teams to drive resolution and meet service-level commitments. It also serves as a subject-matter resource on the service desk, strengthening documentation, knowledge articles, and user training to reduce repeat incidents and improve self-service.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The Customer Service Representative, Senior provides advanced technical support for users of enterprise IT services in a highly regulated federal environment. The role owns complex incidents and service requests, performing deep diagnostics across hardware, operating systems, productivity and collaboration tools, and line-of-business applications while coordinating with higher-tier teams to drive resolution and meet service-level commitments. It also serves as a subject-matter resource on the service desk, strengthening documentation, knowledge articles, and user training to reduce repeat incidents and improve self-service.
Key Responsibilities
- Deliver advanced troubleshooting for operating systems, productivity applications, collaboration platforms, and specialized mission systems using structured diagnostic methods and remote support tools.
- Maintain high-quality ticket hygiene in IT service management platforms by capturing detailed work notes, accurate categorization, and linkage to related incidents, problems, and changes.
- Create and update end-user documentation, how-to guides, and knowledge articles based on frequently asked questions and recurring issues.
- Reinforce security policies, acceptable-use guidelines, and data-handling requirements while assisting users with access, configuration, and remediation actions.
- Partner with infrastructure, application, and security teams on escalations, providing clear problem descriptions, reproduction steps, and recommended next actions.
- Provide informal coaching and guidance to junior and mid-level service desk staff by sharing best practices and advanced troubleshooting techniques.
Required Qualifications
- Associate's degree in IT, Computer Science, or a related field, or equivalent relevant work experience.
- Approximately 5-8 years of experience providing advanced end-user support in enterprise or government service desk environments.
- Deep understanding of IT support principles and hands-on experience with IT service management tools (for example, ServiceNow or JIRA Service Management).
- Excellent problem-solving, analytical, communication, and interpersonal skills with the ability to manage a high volume of complex tickets.
- Demonstrated experience with root cause analysis, user training, and development of documentation or knowledge articles for recurring issues.
- S. citizenship and the ability to obtain and maintain a SECRET security clearance.
Preferred Qualifications
- Bachelor's degree in an IT-related field.
- Experience in high-volume service desk environments supporting distributed or remote workforces.
- Industry certifications such as CompTIA A+, Network+, or ITIL Foundation.
- Familiarity with federal or DoD security policies and restricted-data handling requirements.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What ASM Research employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ASM Research
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
1978