Aptiv
Aptiv

61 Aptiv Customer Service Jobs Hiring Near You

Safety Expert, Robotics & Drones We are Aptiv - a global technology company with 200,000 ... Customer & Partner Engagement * Translate customer, regulatory, and partner safety expectations ...

Active Directory Operations Engineer

Troy, MI · On-site

$50 - $65.50/hr

Our teams move quickly, think with precision and deliver at scale - helping customers do more ... This role is focused on hands-on engineering, operational excellence, and service reliability ...

Safety Expert, Robotics & Drones We are Aptiv - a global technology company with 200,000 ... Customer & Partner Engagement * Translate customer, regulatory, and partner safety expectations ...

Safety Expert, Robotics & Drones We are Aptiv - a global technology company with 200,000 ... Customer & Partner Engagement * Translate customer, regulatory, and partner safety expectations ...

Showing results 41-60

Aptiv Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Aptiv?

Aptiv is a technology company that values innovation, collaboration, and customer-centricity, fostering a culture of open communication and teamwork among its employees.

As a global leader in automotive technology, Aptiv operates in a dynamic and fast-paced environment, with a diverse team of engineers, researchers, and technicians working together to develop cutting-edge solutions for the automotive industry. The company's mission is to make mobility safer, greener, and more connected, with a focus on electrification, autonomous driving, and connectivity.

Working at Aptiv may appeal to candidates who are passionate about shaping the future of transportation and mobility, with opportunities to work on complex projects, collaborate with global teams, and contribute to the development of innovative technologies that have a real-world impact.
Infographic showing various Customer Service job openings at Aptiv in the United States as of May 2026, with employment types broken down into 1% As Needed, 91% Full Time, and 8% Part Time. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.
Safety Expert - Robotics & Drones

Safety Expert - Robotics & Drones

Aptiv

Carmel, IN

Other

Posted 21 days ago


Job description

Safety Expert, Robotics & Drones

We are Aptiv - a global technology company with 200,000 specialists in 48 countries. We develop innovative software and build the hardware to bring autonomous driving cars, advanced driver-assistance systems, connected vehicles and smart cities to life in a way that only we can. We work in partnership with almost all car manufacturers. Our sensors, systems and software can already be found in almost all passenger cars today.

Aptiv is building a new Robotics business focused on Autonomous Mobile Robots (AMRs) and Drones for warehouses, industrial, and adjacent markets. Safety is foundational to this effort. As a Robotics Safety Architect, you will be the technical authority for robotic system safety, owning the definition, realization, and validation of endtoend safety concepts for autonomous robots operating alongside people and industrial equipment.

You will define how functional safety, autonomy, and system architecture come together, ensuring that Proofs of Concept evolve into certifiable, scalable, and reusable safetycompliant platforms deployable across multiple customers, applications, and form factors.

You will work crossfunctionally with product management, system safety, hardware/SoC teams, software engineering, DevOps, and external partners to deliver safe-by-design robotic architectures across the entire product lifecycle.

Key Responsibilities:

Safety Architecture & System Design

  • Own the end-to-end robotics safety architecture for AMR and drone platforms, spanning sensors, perception, localization, planning, control, actuation, human-machine interaction, and connectivity.
  • Define and maintain the system-level safety concept, including functional safety architecture, safety goals, safe operating states, degraded modes, and fault response strategies.
  • Architect safety mechanisms and patterns, including:
    • Safety monitors and supervisors
    • Redundant and diverse sensing and compute paths
    • Watchdogs and heartbeat mechanisms
    • Safe motion and emergency stop behaviors
    • Diagnostics, fault containment, and recovery
  • Partition safety-critical and non-safety workloads across SoCs, MCUs, safety MCUs, and offboard services, with clear freedom-from-interference strategies.
  • Define clear interfaces, safety contracts, and assumptions between perception, localization, planning, control, safety functions, fleet systems, and cloud components.
  • Ensure that the software and system architecture meets all derived safety, performance, timing, moding, and availability requirements.

Safety & Compliance Leadership

  • Lead software and system architecture alignment with applicable robotics and machinery safety standards, including (as applicable):
    • IEC 61508
    • ISO 13849
    • ISO 10218
    • ISO 3691-4
    • ISO 12100
  • Collaborate with system safety engineers to:
    • Define hazard analyses and risk assessments (HARA)
    • Perform and review FMEAs, FTAs, and fault injection strategies
    • Develop and maintain structured safety cases and safety arguments
  • Drive architectural decisions that enable certification, audits, and third-party assessments.
  • Establish traceability from hazards -> safety goals -> technical safety requirements -> architecture -> implementation -> verification.

Technical Leadership & Governance

  • Serve as the technical authority for robotics safety architecture decisions, including tradeoffs between safety, performance, cost, and complexity.
  • Lead architecture and safety design reviews across programs.
  • Provide technical direction to teams developing perception, autonomy, control, and safety software.
  • Mentor engineers on:
    • Safetyoriented design patterns
    • Defensive programming and diagnostics
    • Faulttolerant robotics systems
    • ROS2 usage in safetyconstrained systems

Validation, Simulation & Safety Verification

  • Define how simulation and digital twins (Gazebo, Isaac Sim, Webots, or custom platforms) support:
    • Hazard validation
    • Scenariobased safety testing
    • Regression testing of safety behaviors
  • Shape testing and validation strategies including:
    • Fault injection and robustness testing
    • Safety regression and release qualification
  • Collaborate with DevOps and tooling teams to ensure CI/CD pipelines support safety evidence generation.

Lifecycle Robustness & Operations

  • Architect for robust operation in realworld industrial environments, including sensor degradation, network loss, environmental uncertainty, and human interaction.
  • Define safe strategies for:
    • Overtheair updates
    • Remote monitoring and diagnostics
    • Logging, telemetry, and observability
  • Ensure postdeployment changes preserve or improve the safety posture of deployed fleets.

Customer & Partner Engagement

  • Translate customer, regulatory, and partner safety expectations into system architecture and technical requirements.
  • Support safetycritical PoCs, pilots, and demos with AMR, drone, and industrial automation partners.
  • Contribute to longterm platform and ecosystem strategy:
    • ROS2 distributions
    • Safety middleware and toolchains
    • Buildvsbuy decisions for safetyrelevant components

Basic Qualifications:

  • Bachelor's or Master's degree in Computer Science, Robotics, Electrical/Computer Engineering, or equivalent practical experience.
  • 8+ years in robotics or embedded software, with 3-5+ years owning system or safety architecture.
  • Handson experience deploying software on real robots (AMRs, AGVs, drones, industrial robots).
  • Strong experience with ROS2, including architecturelevel use of nodes, DDS, executors, lifecycle management, and realtime considerations.
  • Proven experience designing systems that include:
    • Multisensor perception and fusion (vision, lidar, radar)
    • Mapping and localization (SLAM, VIO, VO, fusion)
    • Motion planning, navigation, and control
    • Lowlevel motor control, actuator interfaces, and realtime loops
  • Linux and embedded systems background, including containerization and networked middleware.
  • Ability to produce clear, auditable architecture and safety documentation.
  • Excellent crossfunctional communication and technical leadership skills.

Preferred Qualifications:

  • Direct experience delivering safetycertifiable robotics systems in industrial, logistics, or warehouse environments.
  • Formal involvement in functional safety development processes (IEC 61508, ISO 13849, ISO 26262, or related).
  • Experience with safety MCUs, lockstep processors, and hardware safety mechanisms.
  • Familiarity with heterogeneous SoCs (NVIDIA, Qualcomm, TI, Renesas, etc.) and safety partitioning.
  • Experience with scenariobased safety testing and fault injection.
  • Knowledge of industrial communication protocols (CAN, Ethernet, TSN).
  • Exposure to cybersecurity considerations in safetycritical robotics.
  • Experience working in startup or incubation environments with high ambiguity and ownership.

Traits we seek:

  • Curiously investigate everything - ability to solving problems analytically, creatively and collaboratively
  • Lead with confidence - thought leaders who empower those around them
  • Learn by doing - an entrepreneurial mindset that's driven by hands-on experimentation
  • Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.