IT Project Manager
$100K - $119K/yr
Analyze and report IT service desk trouble ticket data in either word or PowerPoint documents as assigned by GTM or management as needed. * Proficient in applying, customer service and customer ...
Analytic Services
60 Analytic Services Information Technology Jobs Hiring Near You
IT Project Manager
$100K - $119K/yr
Analyze and report IT service desk trouble ticket data in either word or PowerPoint documents as assigned by GTM or management as needed. * Proficient in applying, customer service and customer ...
IT Analyst
New York, NY ยท On-site
The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery. This position is 100% Onsite and not open for Remote. IT Analyst ...
IT Analyst
New York, NY ยท On-site
The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery. This position is 100% Onsite and not open for Remote. IT Analyst ...
IT Analyst
San Jose, CA ยท On-site
Collaborate with vendors and external service providers for specialized IT needs. * Assist in the ... Proven experience (2+ years) in an IT support or analyst role. * Strong understanding of operating ...
Quick apply
IT Analyst
San Jose, CA ยท On-site
Collaborate with vendors and external service providers for specialized IT needs. * Assist in the ... Proven experience (2+ years) in an IT support or analyst role. * Strong understanding of operating ...
... analyzing information; documenting and evaluating business and IT processes, risks, controls ... cloud services, intelligent automation, internet of things, virtual/augmented reality ...
... analyzing information; documenting and evaluating business and IT processes, risks, controls ... cloud services, intelligent automation, internet of things, virtual/augmented reality ...
... analyzing information; documenting and evaluating business and IT processes, risks, controls ... cloud services, intelligent automation, internet of things, virtual/augmented reality ...
... analyzing information; documenting and evaluating business and IT processes, risks, controls ... cloud services, intelligent automation, internet of things, virtual/augmented reality ...
IT Security Analyst 3
Dimondale, MI ยท On-site
Job Title: IT Security Analyst 3Job Location: Dimondale, MI (Hybrid)Job Type: Contract Plans, schedules, implements and maintains scalable vulnerability scans using modern vulnerability management ...
Quick apply
IT Security Analyst 3
Dimondale, MI ยท On-site
Job Title: IT Security Analyst 3Job Location: Dimondale, MI (Hybrid)Job Type: Contract Plans, schedules, implements and maintains scalable vulnerability scans using modern vulnerability management ...
... analyzing information; documenting and evaluating business and IT processes, risks, controls ... cloud services, intelligent automation, internet of things, virtual/augmented reality ...
... analyzing information; documenting and evaluating business and IT processes, risks, controls ... cloud services, intelligent automation, internet of things, virtual/augmented reality ...
IT Service Analyst
Indianapolis, IN ยท On-site
IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Experience supporting professional services or legal organizations. * Familiarity with Zoom Rooms ...
IT Service Analyst
Indianapolis, IN ยท On-site
IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Experience supporting professional services or legal organizations. * Familiarity with Zoom Rooms ...
Research Services IT Principal Professional Position #: 00846326- Requisition #:39407 Job Summary ... This individual will assist in software development and data analysis in highly collaborative ...
Research Services IT Principal Professional Position #: 00846326- Requisition #:39407 Job Summary ... This individual will assist in software development and data analysis in highly collaborative ...
Leading root cause analysis on recurring issues and developing action plans to improve IT Inventory ... Knowledge of industry accepted standards and best practices related to IT Service Desk operations ...
Leading root cause analysis on recurring issues and developing action plans to improve IT Inventory ... Knowledge of industry accepted standards and best practices related to IT Service Desk operations ...
The Lead Buyer, Professional Services, Software & IT is responsible for leading strategic sourcing ... Analyze market trends for categories. For example: Rate Cards * Cost analysis, cost reduction ...
The Lead Buyer, Professional Services, Software & IT is responsible for leading strategic sourcing ... Analyze market trends for categories. For example: Rate Cards * Cost analysis, cost reduction ...
IT Analyst
Vincennes, IN ยท On-site
$65K/yr
... services across the organization. The IT Analyst manages day-to-day Help Desk operations, resolves ... technical issues, assists with system administration, and collaborates with departments to ...
IT Analyst
Vincennes, IN ยท On-site
$65K/yr
... services across the organization. The IT Analyst manages day-to-day Help Desk operations, resolves ... technical issues, assists with system administration, and collaborates with departments to ...
Analytic Services, Inc. (ANSER) is seeking a Lead Enterprise Schedule Analyst to work in support of ... Information Technology, Management Information Systems, or related STEM degree program
Analytic Services, Inc. (ANSER) is seeking a Lead Enterprise Schedule Analyst to work in support of ... Information Technology, Management Information Systems, or related STEM degree program
IT Service Analyst
Tulsa, OK ยท Remote
$22.58/hr
Job Title: IT Service Analyst Location: Tulsa, OK Type: Contract To Hire Compensation: $22.58 Work ... services and workforce solutions across North America. We help clients get work done more ...
Quick apply
IT Service Analyst
Tulsa, OK ยท Remote
$22.58/hr
Job Title: IT Service Analyst Location: Tulsa, OK Type: Contract To Hire Compensation: $22.58 Work ... services and workforce solutions across North America. We help clients get work done more ...
IT Analyst
New York, NY ยท On-site
As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth. Job Title IT Analyst Location New York Regular/Temporary ...
IT Analyst
New York, NY ยท On-site
As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth. Job Title IT Analyst Location New York Regular/Temporary ...
IT Service Analyst
Tulsa, OK ยท On-site
$22.58/hr
Job Title: IT Service Analyst Location: Tulsa, OK Type: Contract To Hire Compensation: $22.58 Work ... services and workforce solutions across North America. We help clients get work done more ...
IT Service Analyst
Tulsa, OK ยท On-site
$22.58/hr
Job Title: IT Service Analyst Location: Tulsa, OK Type: Contract To Hire Compensation: $22.58 Work ... services and workforce solutions across North America. We help clients get work done more ...
IT Analyst
Warsaw, IN ยท On-site
IT Analyst 1 Year Contract Warsaw, IN Duties: * Provide Global IT MOM Support for Project Aejas * Zscaler security appliance / OT segmentation of all manufacturing equipment * Deploys the release of ...
IT Analyst
Warsaw, IN ยท On-site
IT Analyst 1 Year Contract Warsaw, IN Duties: * Provide Global IT MOM Support for Project Aejas * Zscaler security appliance / OT segmentation of all manufacturing equipment * Deploys the release of ...
As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth. Job Title IT Analyst Location Chicago Regular/Temporary ...
As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth. Job Title IT Analyst Location Chicago Regular/Temporary ...
Utilizing our industry knowledge, administration service offering expertise and innovation ... Job Title: IT Analyst Location: Reston, VA Contract Length: 6 months + Citizenship: US, GC, GC/EAD ...
Utilizing our industry knowledge, administration service offering expertise and innovation ... Job Title: IT Analyst Location: Reston, VA Contract Length: 6 months + Citizenship: US, GC, GC/EAD ...
Manager of Information Technology
Princeton, NJ ยท On-site
$115K - $125K/yr
... analytics. Reporting to the Senior Director of Information Technology for University Services, the ... Manager of Information Technology serves as a technical lead and partner for one or more ...
Manager of Information Technology
Princeton, NJ ยท On-site
$115K - $125K/yr
... analytics. Reporting to the Senior Director of Information Technology for University Services, the ... Manager of Information Technology serves as a technical lead and partner for one or more ...
Analytic Services Jobs Information
What are the most popular jobs at Analytic Services?
What are the most popular categories at Analytic Services?
Job description
Description
Position Summary
Are you looking to elevate your career? Your technical skills? Your opportunity for growth? Immersion's Government and Public Services Information Technology Practice is the place for you! Our Service Desk Practice helps organizations work better by providing innovative end-to-end technology solutions that deliver compliant and sustainable results. Join our technology team and elevate your career.
Work you will do:
In this unique role you will spearhead both business development and our Support Service Practice. On the business development side, you'll identify strategic opportunities, cultivate client relationships, and drive revenue growth. Simultaneously, as an IT help desk PM, you'll support to over 90,000 customers nationwide. This dual role requires a blend of business acumen and deep understanding of Service Desk Support to foster growth while safeguarding sensitive information.
Requirements
Required:
Preferred:
Requirements
Requirements Required:
Preferred:
Position Summary
Are you looking to elevate your career? Your technical skills? Your opportunity for growth? Immersion's Government and Public Services Information Technology Practice is the place for you! Our Service Desk Practice helps organizations work better by providing innovative end-to-end technology solutions that deliver compliant and sustainable results. Join our technology team and elevate your career.
Work you will do:
In this unique role you will spearhead both business development and our Support Service Practice. On the business development side, you'll identify strategic opportunities, cultivate client relationships, and drive revenue growth. Simultaneously, as an IT help desk PM, you'll support to over 90,000 customers nationwide. This dual role requires a blend of business acumen and deep understanding of Service Desk Support to foster growth while safeguarding sensitive information.
- Overseeing the planning, execution, and delivery of IT projects within scope, timeline, and budget constraints.
- Collaborating with stakeholders to define project objectives, requirements, and deliverables.
- Developing project plans, schedules, and resource allocations.
- Leading and motivating project teams to achieve project goals.
- Monitoring and controlling project progress, identifying risks, and implementing mitigation strategies.
- Managing changes to project scope, schedule, and costs.
- Communicating project status, issues, and resolutions to the Government Technical Manager.
- Ensuring compliance with project management standards, methodologies, and best practices.
- Evaluating project outcomes and implementing lessons learned for continuous improvement.
- Experience with ServiceNow and EGAIN portal monitoring.
- Monitor Service Now and eGain Portal to include the call routing application (i.e., cisco unified intelligence center) and remote tool service delivery software (i.e., beyond trust/Bomgar) to ensure all IT SERVICE DESK policies are followed.
- Analyze and report IT service desk trouble ticket data in either word or PowerPoint documents as assigned by GTM or management as needed.
- Proficient in applying, customer service and customer support principles and methods:
- Systems installed in customer organizations.
- Training methods; problem resolution databases.
- troubleshooting and data analysis methods.
- Proficient in the remote installation of primary and peripheral computer software and hardware.
- Proficient in troubleshooting and resolving problems on, desktop computers, laptop computers and/or applications or software for customers.
- Proficient in remote chat service delivery and knowledge of the capabilities and limitations of equipment configuration, operating systems, utility programs, software applications. Knowledge of business operations as related to service desk environment and systems.
- Ability to work independently and as a team lead\supervisor to maintain a good working environment.
- Attend training, technical, procedural and security as requested by the IRS.
- Participate in working sessions through IRS communication/ meeting tools or any online group collaborative tools available.
Requirements
Required:
- Bachelor's degree required.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Technical skills to provide oversight and workload management for IT Service Desk assigned Contractor resources.
- Supervisory skills and experience to assign work to other Contractors, ensure work is completed timely, monitor work, and adjust schedules to meet objectives and goals of an Information Technology Service Desk
- Ability to work independently and as a team lead\supervisor to maintain a good working environment.
Preferred:
- Prior professional services or federal consulting experience.
- Experience with unique needs of Internal Revenue Service Information Technology User & Network Services Customer Service Support.
Requirements
Requirements Required:
- Bachelor's degree required.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Technical skills to provide oversight and workload management for IT Service Desk assigned Contractor resources.
- Supervisory skills and experience to assign work to other Contractors, ensure work is completed timely, monitor work, and adjust schedules to meet objectives and goals of an Information Technology Service Desk
- Ability to work independently and as a team lead\supervisor to maintain a good working environment.
Preferred:
- Prior professional services or federal consulting experience.
- Experience with unique needs of Internal Revenue Service Information Technology User & Network Services Customer Service Support.
- ISO 9001 Training to be completed by employee after onboarding.
About Immersion Consulting
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Annapolis, MD, US
Year founded
2004