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Job Title: Medical Billing CSR

Location: Boardman, OH (Onsite)

Industry: Healthcare / Medical Services

Pay: $16 – $19 / Hour

Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

About Our Client:

Addison Group is partnering with a growing healthcare organization in the Boardman, Ohio area to hire a Call Center Scheduler. Our client is expanding their outpatient services and is adding this position to support increased patient volume. The organization offers a collaborative, patient-focused environment with long-term stability and growth opportunities.

Job Description:

The billing customer service representative is the first point of contact for all incoming billing calls. Requires courteous, accurate, timely service for resolving patient issues, and making arrangements to collect and receive payments on patient accounts after their services. Also, responsible for the bad debt transfer processes. Responsible at all times for exercising good customer service, prudent judgment, and reason and striving for 100% patient satisfaction at all times.  

Key Responsibilities:

• Receive all incoming billing calls with courteous, accurate, timely service for resolving patient issues, and making arrangements to collect and receive payments on patient accounts after their services.
• Educate patients on our various financial assistance opportunities
• Negotiate settlements with patients in accordance with policy
• Update requests made by the patient into the system to ensure documentation trail exists
• Assist patients with payment plans according to the policy
• Maintain worklists with tasks, payment plans, and pre-bad debt
•  HCAP Program Duties: Analyze those with limited income or struggling to pay their bills in order to settle a suitable monthly payment plan according to the hospital guidelines
• Receive and analyze financial assistance forms (HCAP) to establish appropriate actions based on policy. Submit accounts that qualify for HCAP, maintaining a log of all HCAP approvals for the auditors, maintaining all supporting documentation per retention guidelines, and ensuring the Federal Poverty Guidelines are reviewed annually and updated on the application accordingly.
• Delinquent Accounts Duties:  Locate and monitor overdue accounts.

Qualifications:

1. 1 year experience working in a healthcare CSR position with a focus on patient collections and payment plans
2. Any knowledge of the RCM process, particularly insurance, and working with patients about billing questions / collections
3. Technical skills within EMR system and reporting tools such as Excel
4. Experience with insurance plans and reading EOB

Additional Details:

• Schedule: Monday–Friday, day shift
• Hours: 7:30 AM–4:00 PM (flexible start between 7:30–8:30 AM)
• Training hours align with standard schedule
• Overtime available as needed
• Position type: Full-time, permanent
• Onsite role with free parking and nearby public transportation access

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request

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