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Operations Project Manager

What you should know about us

Cotton Candy is a proudly Canadian marketing company with offices in both Canada and the USA, specializing in branded merch – also known as promotional products or swag. From creative ideas to product sourcing, customization, online stores, and fulfillment, we handle all aspects of tangible marketing for clients across North America.

Additionally, we operate Cotton Candy Total Rewards, a trusted employee rewards and recognition division, leveraging a global platform to deliver seamless, worldwide programs with personalized impact.

With a well-established company-wide culture of teamwork, determination, and a commitment to excellence, the employee-owned Cotton Candy has emerged as a leading professional organization with a singular voice, a proven track record, and a proudly independent spirit.

For much of our thirty-year+ history, our company motto has been “Great Minds Thinking Differently.” It’s as much a promise we make to our clients as it is a benchmark expectation we set for ourselves—day in and day out.

Where do you come in?

Cotton Candy is currently seeking an Operations Project Manager to join our team. This role will lead initiatives that enhance our e-commerce and ERP processes and systems. This role focuses on leading and completing systems improvement projects and supporting business development by utilizing technology to enhance our work practices, assisting with RFP responses and solution presentations.

We are looking for a hands-on individual who has a high need to drive efficiencies and can help us improve the way we effectively manage our operations.

What specifically?

• Lead projects involving e-store enhancements, fulfillment process improvements, and system integrations.
• Develop functional project requirements to support business initiatives.
• Define project scope and ensure timelines, milestones, and deliverables are met.
• Coordinate with developers, internal teams, and vendors to design, implement, and test applications.
• Investigate and resolve production issues impacting orders, fulfillment, or reporting in a timely manner.
• Determine root causes of issues and implement preventive measures to mitigate future occurrences.
• Identify recurring problems and recommend process or system enhancements.
• Use SQL and BI tools (e.g., Power BI) to extract, analyze, and visualize data for ad-hoc reporting requests.
• Participate in ERP and system migration projects while ensuring data integrity and process continuity.
• Collaborate on workflow design, data mapping, testing, and post-go-live optimization.
• Document and communicate system or process changes to support smooth adoption.
• Work cross-functionally with operations, IT, and client service teams to align priorities and deliver solutions.
• Support change management and provide training during new system rollouts.
• Participate in responding to RFPs and contribute technical and operational content.
• Collaborate with sales and leadership teams to prepare proposal materials.
• Present proposed solutions and project approaches to clients and prospects.

What do you bring to the table?

• Bachelor’s degree or similar in Engineering, Operations, Information Systems, or a related field.
• Experienced in operations and project management within e-commerce and ERP environments.
• Proven experience leading system integration or improvement projects.
• Proficient in SQL ; skilled in building reports and dashboards using BI tools.
• Exposure to ERP systems and migrations (e.g., NetSuite, Odoo).
• Strong communication and presentation skills; comfortable engaging directly with clients.
• Experience contributing to RFP responses and presenting technical or operational solutions.
• Hands-on familiarity with e-commerce platforms (e.g., Shopify, Promobullit).
• Analytical mindset with attention to detail and strong documentation discipline.

What’s in it for you?

• Gain hands-on experience leading and supporting real client projects across multiple industries, with a focus on operational efficiency and system optimization.
• Contribute to cross-functional initiatives spanning operations, technology, sales support, and research to enhance e-commerce and ERP processes.
• Receive mentorship from experienced professionals in a collaborative, high-performance environment, learning best practices in project management, systems improvement, and tangible marketing operations.
• Develop exposure to the full lifecycle of branded merchandise operations, from product sourcing and fulfillment workflows to campaign execution and system integration.
• Enjoy four weeks of paid time off.
• Best of all - you get to become an integral part of the Cotton Candy team and its culture of teamwork, innovation, and operational excellence.

** Cotton Candy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **