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ZipRecruiter
ZipRecruiter

ZipRecruiter is an online employment marketplace.

Breakroom Rating

Breakroom Rating8.6

Based on 27 frontline employees from ZipRecruiter who took The Breakroom Quiz

60 Ziprecruiter Customer Success Manager Jobs Hiring Near You

ZipRecruiter

Sr. Product Manager, SMB

Santa Monica, CA · Remote

$175K - $235K/yr

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching ... Serve as the voice of the SMB customer to the rest of the team, constantly talking to your users ...

ZipRecruiter

Sr. Product Manager, SMB

New York, NY · Remote

$175K - $235K/yr

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching ... Serve as the voice of the SMB customer to the rest of the team, constantly talking to your users ...

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ZipRecruiter Jobs Information

Do workers at ZipRecruiter get paid breaks?

Yes. Most people get paid breaks.
89% of people say they get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and June 2026.

Does ZipRecruiter pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between May 2025 and June 2026.

At ZipRecruiter, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
81% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from ZipRecruiter affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 26 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people get paid time off at ZipRecruiter?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and June 2026.

Do workers at ZipRecruiter worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do ZipRecruiter workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at ZipRecruiter?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 22 people who took the Breakroom Quiz between May 2025 and June 2026.

Do ZipRecruiter managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at ZipRecruiter spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at ZipRecruiter?

Most people find it easy to take sick days.
96% of people report that it’s easy to take time off if they are sick.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and June 2026.

Is working at ZipRecruiter good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people at ZipRecruiter feel treated with respect by their managers?

Most people feel treated with respect by their managers.
96% of people say they’re treated with respect by their managers.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people at ZipRecruiter get to take their breaks without interruption?

Most people get breaks without interruption.
96% of people report that they get to take their breaks without interruption.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and June 2026.

Is it stressful to work at ZipRecruiter?

Some people feel stressed here.
48% of people say they often feel stressed at work.
Based on data from 25 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people at ZipRecruiter enjoy their jobs?

Most people enjoy their job.
91% of people report they enjoy their job.
Based on data from 22 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people at ZipRecruiter recommend working with their team?

Most people recommend working with their team.
81% of people report that they would recommend working with their immediate team to a friend.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people get enough training when they start at ZipRecruiter?

Most people got enough training when they started.
85% of people report they got enough training when they started working here.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people get support to advance at ZipRecruiter?

Most people are given support to advance their career here.
In the last year, 91% of people report being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people think ZipRecruiter’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
81% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 21 people who took the Breakroom Quiz between May 2025 and June 2026.

Do workers feel well informed about how ZipRecruiter is doing?

Most people feel well informed about how the company is doing.
92% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and June 2026.

What other companies are hiring for Customer Success Manager jobs?

What are the most popular jobs at Ziprecruiter?

What are the most popular categories at Ziprecruiter?

Infographic showing various Customer Success Manager job openings at Ziprecruiter in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 15% Physical, 2% Hybrid, and 83% Remote job distribution.

Enterprise Customer Success Manager

ZipRecruiter

Santa Monica, CA • Remote

$65K - $80K/yr

Full-time

Re-posted yesterday

ZipRecruiter rating

8.6

Company rating: 8.6 out of 10

ZipRecruiter

Based on 27 frontline employees who took The Breakroom Quiz

8.0

Company rating compared to similar companies: 8.0 out of 10

Software companies average

Based on 4,284 frontline employees who took The Breakroom Quiz

Job description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission: 

To actively connect people to their next great opportunity. 

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. 

Summary:

ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer onboarding to revenue retention. More specifically you will:

  • Leverage your expert analytical skills to deliver results against our shared measures of success with customers 
  • Implement and optimize solutions that improve product performance
  • Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success
  • Work with AdOps to oversee the accurate implementation of new campaigns and integrations

Key Focuses:

  • Serve as a trusted partner and recruitment expert to key customer stakeholders
  • Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals
  • Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
  • Monitor and optimize performance to ensure measure of success targets are exceeded
  • Oversee account setup and project manage the implementation to launch, including customer training and onboarding 
  • Serve as point person for your customer and leverage internal teams to troubleshoot technical issues
  • Travel to visit customers as needed to review performance and build a strong partnership
  • Maintain advanced knowledge of various industry technologies, ZipRecruiter products
  • Leverage Gemini (AI) to enhance workflow process and function 

Minimum Qualifications:

  • 2+ years of experience as a Customer Success Manager
  • 1+ year of experience working with Enterprise and/or high value customers
  • Experience with Recruitment Advertising and/or Performance Based Advertising
  • Passion for providing excellent customer service and creating "WOW" experiences
  • Ability to develop and deliver compelling presentations using data storytelling
  • Detail-oriented, organized, and strong time-management skills
  • Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
  • Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
  • Ability to work both independently and within a team environment
  • Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)
  • Experience working with programmatic platforms is a plus

#LI-Remote

The US base pay for this position is $65,000.00 - $80,000.00 USD. In addition to the base rate, this role is eligible for a target commission of $15,000.00 - $20,000.00 USD annually (based on 100% quota attainment). Your actual compensation will vary based on performance against sales targets.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

Working at ZipRecruiter

Perks for frontline workers

From ZipRecruiter, via Breakroom

  • Competitive compensation

  • Annual bonus

  • RSUs for certain roles

  • Flexible time off

  • We match a percentage of your 401(k) contributions

  • Generous parental leave

  • Fertility and family-forming benefits

  • Pet insurance

  • Company-paid access to financial planning resources

  • Wellness stipend

  • Internet stipend & home office program

  • Snacks and occasional meals in some offices

  • Employee Resource Groups

  • Employee-driven recognition and rewards program

  • Live town halls

  • Hosted team building activities

About ZipRecruiter, in their own words

From ZipRecruiter

We’re one team with a shared mission—to actively connect people to their next great opportunity. No matter who you are or where you work from, we create an inclusive, respectful environment where everyone can do their best work.

Company values

From ZipRecruiter

Our values shape everything we do.

We are fearless builders, we foster excellence without egos, and our hearts are in it.

Diversity and inclusion statement

From ZipRecruiter

We’re passionate problem-solvers who know diverse perspectives lead to better outcomes. We celebrate wins, learn together, and value the process of working as one team.

What ZipRecruiter employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ZipRecruiter logo

About ZipRecruiter

Sourced by ZipRecruiter

What started as a way to help small businesses find great candidates has grown into a leading online employment marketplace that connects millions of job seekers with companies of all sizes. Our sophisticated Al-matching technology is at the core of everything we do-and by analyzing billions of user interactions, it's always getting smarter. It improves the job search experience for millions of people every month and helps businesses of all sizes find and hire the right candidates quickly. We empower job seekers with the tools they need to stand out and get hired. Like a personal recruiter, we track down relevant opportunities in our marketplace, proactively pitch them to hiring managers at top companies, and deliver status updates along the way. We make it easier for people to find work We match businesses of all sizes with the best people for their open roles. Reaching millions of job seekers through our site, * email, and #1 rated job seeker app, we target the most qualified candidates to apply when a job goes live in our marketplace. The result? More quality candidates and reduced hiring times.

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Santa Monica, CA, US

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