60 Zelis Client Services Representative Jobs Hiring Near You

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Provider Engagement Representative proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ZAPP EDGE product and promote use of provider portal, resulting in improved retention and client satisfaction. Utilizes digital tools, including ChatGPT and other AI technologies, to enhance provider communication, streamline workflows, support documentation, and improve the overall provider experience.

The primary location for the Provider Engagement Representative position is St Petersburg. This is a hybrid position and will require individuals to go into the Zelis St Petersburg office 2 days per week.

What you'll do:

• Field incoming calls and make outgoing calls to medical and dental providers to answer any questions they may haveregardingnew and ongoing payment and data processes.

• Work to resolve any outstanding issues and explain the use of electronic payment options, including credit cards and direct EFT.

• Assistproviders in signing up for direct EFT products, as well as supporting the registration process, web portal setup, and provider portal questions.

• Actively promote, via phone and other channels, the efficiency and cost advantages of converting enrollmenttothe Zelis PaymentsZAPP EDGEproduct line.

• Demonstrate the provider portal and educate providers about its benefits.Proactivelydemonstrateproficiencyin following up on leads, both new and existing.

• Retain clients byidentifyingpain points, overcoming objections, and presenting product and service offerings that best fit their business needs.

• UseChatGPT and AI tools,whereappropriateand in compliance with company policies, to support provider communications, draft follow-up messaging, summarize interactions, improve response quality, and increase workflow efficiency.

• LeverageAI-assisted insightstoidentifytrends, recurring provider concerns, and opportunities to improve outreach, retention, and service delivery.

• Maintain foundational knowledge of ZELIS PAYMENTS products, their features, and potential benefits to end-users.

• Maintain awareness of and ensure adherence to ZELIS PAYMENTS standardsregardingprivacy, company policies, procedures, and the responsible use ofAI technologies.

• Demonstrate the ability to lead complex projects, develop innovative solutions, execute strategic plans, and deliver superior results.

• Apply basic project management concepts in support of daily responsibilities and special initiatives.

• Work on assignments that are complex in nature and require judgment, initiative, and effective problem resolution.

• Perform other duties as assigned

What you'll bring to Zelis:

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.