Lead, mentor, and motivate a team of customer service representatives to achieve performance goals ... Zelis * Bachelor's degree or equivalent experience preferred. * 5 years of experience in client ...
20 Zelis Client Services Representative Jobs Hiring Near You
Lead, mentor, and motivate a team of customer service representatives to achieve performance goals ... Zelis * Bachelor's degree or equivalent experience preferred. * 5 years of experience in client ...
Lead, mentor, and motivate a team of customer service representatives to achieve performance goals ... Zelis * Bachelor's degree or equivalent experience preferred. * 5 years of experience in client ...
Lead, mentor, and motivate a team of customer service representatives to achieve performance goals ... Zelis * Bachelor's degree or equivalent experience preferred. * 5 years of experience in client ...
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
Client Solutions Consultant
Boston, MA · On-site
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
Client Solutions Consultant
Boston, MA · On-site
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
... service, reinforcing a positive client experience. Product Utilization, Value Demonstration, and Growth * Connect client business needs to Zelis solutions, leveraging data-driven insights to drive ...
Client Service Specialist
Boston, MA · On-site
$18.50 - $24.50/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
Boston, MA · On-site
$18.50 - $24.50/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
Saint Petersburg, FL · On-site
$16 - $21.25/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
Saint Petersburg, FL · On-site
$16 - $21.25/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Call Center Representative - Hybrid St Petersburg, FL
Saint Petersburg, FL · On-site +1
$14.75 - $19/hr
We have potential paths into client support, management, and more. Don't worry if you don't have ... The Payee Services Representative positions require candidates to go into the Zelis St Petersburg ...
Call Center Representative - Hybrid St Petersburg, FL
Saint Petersburg, FL · On-site +1
$14.75 - $19/hr
We have potential paths into client support, management, and more. Don't worry if you don't have ... The Payee Services Representative positions require candidates to go into the Zelis St Petersburg ...
Client Service Specialist
Atlanta, GA · On-site
$16.25 - $21.75/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
Atlanta, GA · On-site
$16.25 - $21.75/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
Saint Louis, MO · On-site
$16.50 - $22/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
Saint Louis, MO · On-site
$16.50 - $22/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
Morristown, NJ · On-site
$17.50 - $23.25/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
Morristown, NJ · On-site
$17.50 - $23.25/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Call Center Representative - Hybrid St Petersburg, FL
Saint Petersburg, FL · On-site
$14.75 - $19/hr
We have potential paths into client support, management, and more. Don't worry if you don't have ... The Payee Services Representative positions require candidates to go into the Zelis St Petersburg ...
Call Center Representative - Hybrid St Petersburg, FL
Saint Petersburg, FL · On-site
$14.75 - $19/hr
We have potential paths into client support, management, and more. Don't worry if you don't have ... The Payee Services Representative positions require candidates to go into the Zelis St Petersburg ...
Client Service Specialist
$16.25 - $21.50/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
$16.25 - $21.50/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
Saint Louis, MO · On-site
$16.50 - $22/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Client Service Specialist
Saint Louis, MO · On-site
$16.50 - $22/hr
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... financial services. * Experience in requirements gathering, root cause analysis, business rule ...
Strategic Client Executive - RHP
Morristown, NJ · On-site
$78K - $107K/yr
Single point of contact for the management and orchestration of Zelis services overseeing relationships, operations, financial plans and strategy. Owns the client relationship, including all short ...
Strategic Client Executive - RHP
Morristown, NJ · On-site
$78K - $107K/yr
Single point of contact for the management and orchestration of Zelis services overseeing relationships, operations, financial plans and strategy. Owns the client relationship, including all short ...
Strategic Client Executive - RHP
Saint Louis, MO · On-site
$74K - $101K/yr
Single point of contact for the management and orchestration of Zelis services overseeing relationships, operations, financial plans and strategy. Owns the client relationship, including all short ...
Strategic Client Executive - RHP
Saint Louis, MO · On-site
$74K - $101K/yr
Single point of contact for the management and orchestration of Zelis services overseeing relationships, operations, financial plans and strategy. Owns the client relationship, including all short ...
... services, and ensure Zelis is always exceeding client expectations while driving a superior OneZelis customer experience. The Director will develop and nurture critical internal and external ...
... services, and ensure Zelis is always exceeding client expectations while driving a superior OneZelis customer experience. The Director will develop and nurture critical internal and external ...
Zelis Jobs Information
Does Zelis pay people when they’re sick?
Yes. Most people get paid when they’re sick.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
At Zelis, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and June 2026.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and June 2026.
Is the health insurance from Zelis affordable enough for their workers?
Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between April 2025 and June 2026.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between April 2025 and June 2026.
Do people get paid time off at Zelis?
Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and June 2026.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and June 2026.
How easy is it to get time off at Zelis?
Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
88% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
How easy is it to take sick days at Zelis?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at Zelis feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at Zelis get to take their breaks without interruption?
Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
82% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
Is it stressful to work at Zelis?
Most people feel stressed out here.
73% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
73% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at Zelis enjoy their jobs?
Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and June 2026.
43% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at Zelis recommend working with their team?
Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people get enough training when they start at Zelis?
Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
50% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people get support to advance at Zelis?
Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people think Zelis’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.
Do workers feel well informed about how Zelis is doing?
Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and June 2026.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and June 2026.
What other companies are hiring for Client Services Representative jobs?
What are the most popular jobs at Zelis?
What are the most popular categories at Zelis?
Full-time
Posted 8 days ago
Zelis rating
7.6
Based on 11 frontline employees who took The Breakroom Quiz
153rd of 241 rated software companies
Job description
At Zelis, we Get Stuff Done. So, let's get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Supervisor, Payee Services will be responsible for leading a team of up to 20 Payee Services Representatives. Your daily responsibilities include monitoring performance and coaching and developing agents to meet KPIs. You are adept at motivating a remote workforce, leading team meetings, and conducting regular 1:1's that drive improved behaviors.
Position Hours: 1130 am - 8 pm
Position will be required to go into the Zelis St Petersburg Office on the 1st & 3rd Wednesday of every month.
What You'll Do
What You'll Bring to Zelis
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.
While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Supervisor, Payee Services will be responsible for leading a team of up to 20 Payee Services Representatives. Your daily responsibilities include monitoring performance and coaching and developing agents to meet KPIs. You are adept at motivating a remote workforce, leading team meetings, and conducting regular 1:1's that drive improved behaviors.
Position Hours: 1130 am - 8 pm
Position will be required to go into the Zelis St Petersburg Office on the 1st & 3rd Wednesday of every month.
What You'll Do
- Oversee the day-to-day activities of the call center, ensuring efficient and effective handling of customer inquiries and issues.
- Lead, mentor, and motivate a team of customer service representatives to achieve performance goals and maintain high levels of customer satisfaction.
- Monitor and evaluate staff performance, providing regular feedback, coaching, and training to improve skills and performance.
- Ensure all customer interactions meet company standards for quality, compliance, and professionalism. Conduct regular call monitoring and quality assessments.
- Manage staff schedules to ensure adequate coverage during peak hours and maintain optimal staffing levels.
- Prepare and analyze performance reports, identifying trends and areas for improvement. Provide recommendations to the Client Service Manager.
- Handle escalated customer issues and complaints, resolving them in a timely and satisfactory manner.
- Identify and implement opportunities to enhance call center processes and procedures.
- Ensure all call center activities comply with company policies, industry regulations, and legal requirements.
- Supervise, coach, and develop staff to ensure quality client service and meet departmental expectations. Conduct weekly team meetings and individual check-ins as needed.
- Participate in interviews, make hiring recommendations, and evaluate performance. Partner with recruiting and other supervisors to ensure the department is staffed with top talent.
- Review and handle timecard approvals, time off requests, and maintain knowledge of process changes. Plan and organize weekly reporting, monthly 1:1s, and annual reviews.
- Act as a visible, approachable subject matter expert, interacting regularly with team members. Participate and present during monthly team meetings.
- Respond to and resolve escalated issues and assigned projects.
What You'll Bring to Zelis
- Bachelor's degree or equivalent experience preferred.
- 5 years of experience in client service or customer support roles
- 2+ year of experience leading or managing a team of 15+ team members.
- Previous experience meeting or exceeding contractual agreements and/or given department metrics.
- Customer-focused with a commitment to delivering exceptional service.
- Strong leadership and time management skills.
- Strong communication and interpersonal abilities.
- Proficiency in client service software and CRM systems.
- Strong problem-solving and conflict resolution skills.
- High level of organizational and multitasking abilities.
- Ability to analyze data and generate actionable insights.
- Adaptable and able to thrive in a fast-paced environment
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.
While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
About Zelis
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Bedminster, NJ, US
Year founded
2016