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Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Retail & Rental department is currently seeking candidates for a Retail Supervisor for the upcoming Winter season! Our Winter employment months are November through April

The purpose of the Retail Supervisor is to assist in overseeing day-to-day operations and facilitate impeccable Member and guest services and assist in the daily operations of the Retail division.

Major Responsibilities:

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties and Responsibilities:

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. 
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times. 
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.

• Meet financial objectives; scheduling expenditures; analyzing variances; initiating corrective actions to ensure meeting goals and objectives.
• Be accessible for Member and guest needs during their visit. Maintain inventory and ensure items are in stock. Keep up with fluctuating supply and demand. Assist in coordinating product procurement.
• Oversee special and unique requests from Members before and while visiting. Work with Retail/Rental Manager to plan for VIP needs.
• Ensure standards for quality, customer service and Club culture expectations are met.
• Assist retail manager with scheduling employees to ensure hours of operation are in compliance with Club needs and business demands.
• Interface with other departments in order to meet Member, guest, and prospective Member requests.
• Oversee shipping/receiving/delivery of mail of Retail items.
• Maintain accurate Member Billing
• Answer member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Manage the systems of keeping detailed records of Member preferences and requests.
• Responsible to handle Member complaints when they escalate beyond the Retail Associate level.
• Recognize Retail Team Member excellence as well as areas of improvement on a daily basis. 
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Experience/Education Required

Experience/Education Preferred

Certificates & Licenses

Valid State Driver’s License

Computer Skills

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly. 

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. While performing the duties of this job the employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. 

Receipt and Acknowledgment

I acknowledge and understand that: