60 Wintrust Financial Customer Service Representative Jobs Hiring Near You

Wintrust Wealth Management serves the financial needs of private clients, including high net worth individuals, business owners, and institutions. Since our founding in 1931, we have been helping clients meet their increasingly complex financial goals with the highest standards of service and integrity. Through our four companies, Wintrust Investments LLC, Wintrust Private Trust., Great Lakes Advisors LLC, and The Chicago Deferred Exchange Company LLC, we offer comprehensive wealth management solutions, including investment, trust, and asset management services. Wintrust Wealth Management is a division of Wintrust, a financial services company with more than $66 billion in assets.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours

• With 200+ community bank locations, we offer opportunities to grow and develop in your career

• Promote from within culture

What you will do:

• Support Relationship Managers in all day-to-day client and consultant needs, coordinating with other departments as needed to ensure a timely response and/or follow through.

• Support client account onboarding, termination, transitions, and other lifecycle events, ensuring compliance with internal firm procedures and collaborating with all relevant stakeholders.

• Coordinate the development of client and consultant presentation materials, ensuring accuracy of performance and client-related statistics.

• Identify and escalate any sensitive client issues to the CEO and Relationship Managers and coordinate a timely response.

• Work with Operations team to process client cash flow requests.

• Participate in cross-functional projects and initiatives that enhance the client experience.

• Coordinate new client onboarding to the firm's portfolio management and advisory service platform along with those of complementary external asset managers. This includes opening accounts and preparing client documentation.

• Perform on-going account maintenance including, but not limited to, funds disbursements, ACAT transfers, gifting of securities, and handling client account updates such as investment objective changes.

• Review client account activity to ensure overall accuracy, proper trade settlement and account reconciliation.

• Effectively communicate client relationship updates with internal partners.

• Assist with development and implementation of operational and workflow improvements to maximize efficiency and effectiveness of client service support in order to ensure a high level of client and team member satisfaction.

• Identify client account and operational issues and seek timely resolution.

• Prepare client meeting materials and reports for Portfolio Managers.

• Ensure data accuracy across numerous internal systems and applications.

• Coordinate with client's attorneys, accountants, and other professionals as needed.

• Meet all firm policy, compliance, and regulatory requirements.

Qualifications:

• Bachelor's degree in finance or related field required.

• 2-5 years of experience in similar role in private wealth management industry.

• Demonstrated understanding of complex investment and portfolio management products. Knowledge and experience with alternative investments a plus.

• Confident ability to interact with high-net-worth individuals.

• FINRA Series 7 and 66 licenses required, or willingness to obtain in timely manner.

• Exceptional verbal and written skills; detail-oriented and highly organized with proactive follow-up skills and strong client focus.

• Proven ability to work independently and competently handle multiple responsibilities with a high degree of accuracy in a fast-paced, demanding work environment.

• Strong capability to work collegially with various internal partners while maintaining a strong sense of accountability to the team.

• Ability to work with multiple portfolio managers and prioritize tasks while maintaining exceptional service to all clients.

• Knowledge of bank products a plus.

• Salesforce experience a plus.

Benefits:

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Compensation:

The estimated salary range for this role is $59,000 - $77,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.

#LI-ONSITE

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.