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Wintrust

60 Wintrust Financial Customer Service Representative Jobs Hiring Near You

Wintrust

A/P Representative

Rosemont, IL · On-site

... services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the ... Prepare and distribute reports needed by A/P team members and/or internal customers * Assists with ...

Wintrust

Electronic Services Specialist

Rosemont, IL · On-site

$20.19 - $26.44/hr

Wintrust delivers the sophisticated solutions of a large bank while staying true to the ... Previous customer contact experience a plus * Excellent customer service skills * Excellent ...

New

Wintrust

Seasonal Associate

Chicago, IL · On-site

$19/hr

Wintrust Wealth Management is a division of Wintrust, a financial services company with more than $66 billion in assets. Wintrust Wealth Management serves the financial needs of private clients ...

Wintrust

Seasonal Associate

Chicago, IL · On-site

$19/hr

Wintrust Wealth Management is a division of Wintrust, a financial services company with more than $66 billion in assets. Wintrust Wealth Management serves the financial needs of private clients ...

Wintrust

Collections Rep

Rosemont, IL · On-site

$17.25 - $22.25/hr

FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than ... Provides internal/external superior customer service working closely with borrowers, insurance ...

Wintrust

Collections Rep

Rosemont, IL · On-site

$20.19 - $26/hr

FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than ... Provides internal/external superior customer service working closely with borrowers, insurance ...

Wintrust

A/P Representative

Rosemont, IL · On-site

$17.31 - $22.60/hr

... services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the ... Prepare and distribute reports needed by A/P team members and/or internal customers * Assists with ...

Wintrust

Trust Associate I - St. John, IN

Saint John, IN · On-site

$13.25 - $18.25/hr

Wintrust Wealth Management is a division of Wintrust, a financial services company with more than ... Assists Trust Officer in responding to routine customer and internal account inquiries, performs ...

Wintrust

Trust Associate I

Lansing, IL · On-site

$14.25 - $19.50/hr

Wintrust Wealth Management is a division of Wintrust, a financial services company with more than ... Assists Trust Officer in responding to routine customer and internal account inquiries, performs ...

Wintrust

Trust Associate I - St. John, IN

Crown Point, IN · On-site

$13.75 - $19/hr

Wintrust Wealth Management is a division of Wintrust, a financial services company with more than ... Assists Trust Officer in responding to routine customer and internal account inquiries, performs ...

Wintrust

Trust Associate I - St. John, IN

Lansing, IL · On-site

$14.25 - $19.50/hr

Wintrust Wealth Management is a division of Wintrust, a financial services company with more than ... Assists Trust Officer in responding to routine customer and internal account inquiries, performs ...

Wintrust

Trust Associate I

Lake Forest, IL · On-site

$20.19 - $26.44/hr

Wintrust Wealth Management is a division of Wintrust, a financial services company with more than ... Assists Trust Officer in responding to routine customer and internal account inquiries, performs ...

Wintrust

Trust Associate I - St. John, IN

Saint John, IN · On-site

$20.19 - $26.44/hr

Wintrust Wealth Management is a division of Wintrust, a financial services company with more than ... Assists Trust Officer in responding to routine customer and internal account inquiries, performs ...

Wintrust

Trust Associate I

Lake Forest, IL · On-site

$14.25 - $19.75/hr

Wintrust Wealth Management is a division of Wintrust, a financial services company with more than ... Assists Trust Officer in responding to routine customer and internal account inquiries, performs ...

Wintrust

Client Associate II

Chicago, IL · On-site

$59K - $77K/yr

Wintrust Wealth Management is a division of Wintrust, a financial services company with more than $66 billion in assets. Why join us? * An award-winning culture! We are rated a Top Workplace by the ...

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Wintrust Jobs Information

Do workers at Wintrust get paid breaks?

No. Most people don’t get paid breaks.
68% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Wintrust pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

At Wintrust, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Wintrust affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between April 2025 and February 2026.

Do people get paid time off at Wintrust?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 30% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 40% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers at Wintrust worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and December 2025.

Do Wintrust workers get to choose the shifts they work?

Most people get to choose which shifts they work.
69% report that they have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it for Wintrust workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to get time off at Wintrust?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Wintrust managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and December 2025.

Do jobs at Wintrust spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Wintrust?

Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at Wintrust good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Wintrust feel treated with respect by their managers?

Most people feel treated with respect by their managers.
95% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Wintrust get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Wintrust?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Wintrust enjoy their jobs?

Only some people enjoy their job.
47% of people report they don’t enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Wintrust recommend working with their team?

Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Wintrust?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Wintrust?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Wintrust’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
65% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how Wintrust is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Wintrust Financial?

Customer Contact Center Representative - 11:30am-8:00pm Shift

Wintrust

Rosemont, IL • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Key responsibilities

  • Resolve customer inquiries, complaints, and requests via telephone and electronic channels, using a single point of contact approach.

  • Coordinate and assist in resolving deposit, loan, treasury management, and other line-of-business related issues, escalating to appropriate departments as needed.

  • Provide ongoing relationship servicing to current customers, promoting and cross-selling bank products and services.

Wintrust rating

8.0

Company rating: 8.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

72nd of 174 rated banks

Job description

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol "WTFC."
Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago's Bank® as a Customer Contact Center Representative!
Why join us?
  • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years).
  • Competitive pay and annual discretionary bonus eligible.
  • Comprehensive benefit package including medical, dental, vision, life, paid time off, a 401k plan with a generous company match and tuition reimbursement to name a few.
  • Family-friendly work hours.
  • With 175+ community bank locations, we offer opportunities to grow and develop in your career.
  • Promote from within culture.

Why join this team?
  • We have a culture that encourages an entrepreneurial spirit.
  • We offer multiple opportunities for development and upward mobility.

What you will do:
As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center; accountable for working cross-functionally with other banking groups to maximize effectiveness; and strong knowledge that reflects current business strategy, business requirements, and supports the desired customer experience across multiple lines of business. Space is limited so apply today! Start date is November 2, 2026.
What you will be doing:
  • Solve both internal and external customer inquiries, complaints and requests by using a single point of contact resolution utilizing solid knowledge of the bank's processes, procedures and electronic systems, while identifying potential systemic problems.
  • Coordinate and assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution.
  • Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution.
  • Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank's profitability goals.

Qualifications:
  • 1-3 years directly related experience.
  • Banking customer service experience - preferred.

Other Important Information:
  • The first five weeks consists of onsite training, in Rosemont, which will be Monday - Friday from 8:30am-5pm Central. Due to the amount of information shared during training, attendance is required.
  • Once the five-week training is completed, the hours we are hiring for this position is the evening shift, which is 11:30am-8pm Monday through Friday and every other Saturday.

Benefits:
Medical Insurance • Dental • Vision • Paid Time Off • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated hourly rate for this role is $19.00 - $20.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate's qualifications, skills and experience.
#LI-HYBRID
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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