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What is it like to work at Westfield?

Westfield is a company that prioritizes collaboration and innovation, fostering a dynamic work environment where employees can share ideas and contribute to the growth of the business.

As a global leader in shopping center development and management, Westfield's team structure is diverse and international, with employees working together to create engaging retail experiences and drive business success. The company's mission is to create vibrant public spaces that connect people and communities, and its work environment reflects this goal through a focus on customer experience and community engagement.

Working at Westfield may appeal to candidates who are passionate about retail, urban development, and customer experience, and who are looking for a challenging and dynamic work environment that offers opportunities for growth and professional development.

What makes Westfield an attractive place to work?

Westfield is a leading international retail property group that has been shaping the future of shopping and leisure destinations for over 100 years. The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork, with a focus on delivering exceptional customer experiences and driving business growth. By joining Westfield, professionals can gain valuable experience, develop their skills, and contribute to the company's mission of creating vibrant and connected communities.

Do workers at Westfield Insurance get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and February 2026.

Does Westfield Insurance pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Is the health insurance from Westfield Insurance affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and May 2026.

Do workers at Westfield Insurance worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Westfield Insurance workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at Westfield Insurance?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and February 2026.

Do Westfield Insurance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at Westfield Insurance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Westfield Insurance?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Westfield Insurance good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Westfield Insurance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Westfield Insurance get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and February 2026.

Is it stressful to work at Westfield Insurance?

Some people feel stressed out here.
45% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Westfield Insurance enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Westfield Insurance recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Westfield Insurance?

Most people got enough training when they started.
82% of people report they got enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Westfield Insurance?

Most people are given support to advance their career here.
In the last year, 70% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Westfield Insurance’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Westfield Insurance is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Westfield?
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Hospitality Operations Supervisor - Westfield Country Club

Westfield

Westfield Center, OH • On-site

Full-time

Re-posted 5 days ago

Westfield Insurance rating

8.7

Company rating: 8.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

70th of 306 rated insurance

Job description


Job Summary
The Hospitality Operations Supervisor supervises the Hospitality Operations team and is responsible for providing day to day supervision for the assigned Corporate Hospitality operation location (e.g., Conference Center, Hotel, Country Club, and/or Corporate Dining). The role assists in leading and is responsible for staff performance pertaining to production of products and consistent quality of service as defined by standard operating procedures and experience maps. The role manages the customer experience and addresses their questions and/or concerns and collaborates with and supports leaders in other Hospitality locations.
Job Responsibilities
  • Manages day-to-day operations of the assigned Corporate Hospitality operation location including the Conference Center, Hotel, Country Club, and/or Corporate Dining. Serves as Manager on Duty for assigned shifts.
  • Ensures exceptional guest experiences by closely monitoring service levels, addressing guest feedback and concerns promptly, and taking proactive measures to exceed expectations.
  • Oversees and guides a team of hospitality staff, including food and beverage personnel, hotel personnel, and other operational roles, ensuring adherence to Hospitality standards, policies, and procedures.
  • Schedules staff based on anticipated operational needs, labor budget guidelines and monitoring of actual labor hour costs and controls.
  • Plans and allocates resources effectively to meet operational needs, ensuring appropriate staffing levels, efficient shift scheduling, and seamless coordination between various departments.
  • Assists in managing inventory levels, including food, beverage, and other operational supplies, to avoid shortages and wastage while maintaining cost controls.
  • Contributes to development and management of annual hospitality operations budgets, analyzing financial reports to identify opportunities for cost savings and revenue growth.
  • Collaborates effectively with other departments and hospitality leaders to ensure smooth interdepartmental coordination and cooperation and drive the overall performance of the business unit.
  • Complies with all OSHA and company safety/training/certification standards within required time frames and monitors safety conditions for employees and guests.
  • Owns accountability for talent management and navigation of employee related issues that impact morale and work environment to ensure a high performing team including hiring and selection, succession planning, performance and compensation management, and employee development and career coaching as required. Manages priorities and workload distribution and removes barriers that impede progress.

Job Qualifications
  • 3-5 years of experience in Hospitality Operations, or a related field.
  • Bachelor's degree in Hospitality Management or a related field and/or commensurate experience.

Behavioral Competencies
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Decision Quality
  • Nimble Learning
  • Builds effective Teams
  • Business Insight
  • Develops Talent
  • Directs Work
  • Ensures Accountability
  • Manages Complexity

Technical Skills
  • Facility Management
  • Event Planning
  • Customer Service
  • Inventory Management
  • Team Management
  • Strategic Planning
  • Stakeholder Management
  • Reporting and Analysis
  • Safety and Compliance

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
About Us
Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd's of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

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