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Western Express
Western Express

69 Western Express Customer Service Representative Jobs Hiring Near You

Western Express

Customer Service Rep

Nashville, TN

$15.50 - $21/hr

The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms ... Service Excellence : Strive for perfection in customer service delivery and proactively address any ...

Western Express, Inc.

Customer Service Rep

Nashville, TN · On-site

$15.50 - $21/hr

The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms ... Service Excellence : Strive for perfection in customer service delivery and proactively address any ...

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Western Express Jobs Information

What is it like to work at Western Express?

Western Express is a company that values a culture of teamwork, flexibility, and customer satisfaction, prioritizing the well-being of its drivers and the communities it serves.

The company operates a fleet of trucks and offers a range of transportation services, with a focus on safety, reliability, and efficiency. Its drivers are supported by a dedicated team of dispatchers, maintenance personnel, and other support staff who work together to ensure smooth operations.

Working at Western Express may appeal to individuals who value a sense of independence and autonomy in their work, as well as those who are interested in a career in the transportation industry with opportunities for growth and development.

What makes Western Express an attractive place to work?

Western Express is a reputable logistics company that operates a large fleet of trucks and provides transportation services across the United States. The company offers a stable work environment with opportunities for professional growth and development, as well as a collaborative team culture that values open communication and mutual support. By joining Western Express, individuals can contribute to the company's mission of delivering exceptional customer service and enjoy opportunities for advancement in a dynamic and growing industry.

Do workers at Western Express get paid breaks?

Sometimes. Only some people get paid breaks.
56% of people say they don’t get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and December 2025.

Does Western Express pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
46% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and December 2025.

At Western Express, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and December 2025.

Is the health insurance from Western Express affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between March 2025 and December 2025.

Do people get paid time off at Western Express?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and December 2025.

Do workers at Western Express worry about hours?

Some people worry about getting enough hours.
40% of people report they worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and September 2025.

Do Western Express workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
83% report that they don’t have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to get time off at Western Express?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and December 2025.

Do Western Express managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and September 2025.

Do jobs at Western Express spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to take sick days at Western Express?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people at Western Express feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people at Western Express get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and December 2025.

Is it stressful to work at Western Express?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people at Western Express enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people at Western Express recommend working with their team?

Not many people recommend working with their team.
69% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people get enough training when they start at Western Express?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people get support to advance at Western Express?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people think Western Express’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and December 2025.

Do workers feel well informed about how Western Express is doing?

Most people don’t feel well informed about how the company is doing.
75% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and December 2025.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Western Express?
What are the most popular categories at Western Express?
Infographic showing various Customer Service Representative job openings at Western Express in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service Rep

Western Express

Nashville, TN

$15.50 - $21/hr

Other

PTO

Re-posted yesterday

Western Express rating

5.8

Company rating: 5.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Job Responsibilities:

Account Management: Handle a mix of national and local accounts, fostering strong relationships with customers via email and telephone communication.

Service Excellence: Strive for perfection in customer service delivery and proactively address any service issues that may arise.

Account Growth: Work towards growing small and mid-size accounts by understanding their needs and offering suitable solutions.

Freight Solicitation: Actively solicit freight on a daily basis to ensure continuous business growth.

Technical Proficiency: Proficiency in AS400 and Hemispheres software systems is required to efficiently manage customer accounts and transactions.

Requirements:

Education: High school diploma or equivalent qualification.

Experience: Two years of experience in a customer service role is preferred.

Training: Minimum of 60 days of experience in administrative or data entry tasks, indicating familiarity with office procedures and systems.

For potential candidates, this role offers the opportunity to work directly with customers, contribute to business growth, and utilize technical skills in a dynamic environment. The compensation package and benefits add to the attractiveness of the position, highlighting Western Express' commitment to employee satisfaction and well-being.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment.Upon employment, employees may be required to have their picture taken.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

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