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Webster Bank
Webster Bank

60 Webster Bank Customer Service Representative Jobs Hiring Near You

Webster Bank

Region Relationship Banker 1

Fall River, MA · On-site

$18.50 - $23/hr

... Webster's values, these set us apart as a bank and as an employer. Come join our team where you can ... Demonstrates strong customer service skills and the ability to support teamwork, creating a ...

Webster Bank

Region Relationship Banker 2

Bloomfield, CT

$21.50 - $26/hr

... Webster's values, these set us apart as a bank and as an employer. Come join our team where you can ... Demonstrates strong customer service skills and the ability to support teamwork, creating a ...

Webster Bank

Director Banking Center Manager

Old Lyme, CT · On-site

$70K - $115K/yr

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our ... as bank policies and procedures. * Schedule all branch employee shifts to meet customer service ...

Webster Bank

Dir Banking Center Manager

New York, NY · On-site

... as bank policies and procedures. * Schedule all branch employee shifts to meet customer service ... skills required Webster Financial Corporation and its subsidiaries ("Webster") are equal ...

Webster Bank

Region Relationship Banker 1

Attleboro, MA

$18.50 - $23/hr

... Webster's values, these set us apart as a bank and as an employer. Come join our team where you can ... Demonstrates strong customer service skills and the ability to support teamwork, creating a ...

Webster Bank

Region Relationship Banker 1

Attleboro, MA · On-site

$18.50 - $23/hr

... Webster's values, these set us apart as a bank and as an employer. Come join our team where you can ... Demonstrates strong customer service skills and the ability to support teamwork, creating a ...

Webster Bank

Director Banking Center Manager

Old Lyme, CT · On-site

$70 - $115/hr

... as bank policies and procedures. * Schedule all branch employee shifts to meet customer service ... Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity employers that ...

Webster Bank

Senior Commercial Loan Administrator

$90K - $110K/yr

... into Webster's Commercial Bank Middle Office. The role is customer focused supporting pre-closing, regulatory, and closing activities on originations and higher-level portfolio servicing requests ...

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Webster Bank Jobs Information

What is it like to work at Webster Bank?

Webster Bank is a community-focused financial institution that prioritizes customer relationships and community involvement, fostering a culture of collaboration and teamwork. The bank's structure is organized into various teams, including retail banking, commercial banking, and wealth management, allowing employees to specialize in their areas of interest and work in a dynamic environment. Working at Webster Bank may appeal to candidates who value community involvement, are passionate about delivering exceptional customer service, and are looking for a stable and supportive work environment.

What makes Webster Bank an attractive place to work?

Webster Bank is a leading regional bank in the United States, known for its commitment to community banking and customer-centric approach. The company offers a dynamic work environment that values innovation, collaboration, and teamwork, with opportunities for employees to grow professionally and develop new skills. By joining Webster Bank, individuals can contribute to the company's mission of making a positive impact in the communities it serves, while also advancing their own careers and achieving their personal and professional goals.

Do workers at Webster Bank get paid breaks?

Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

Does Webster Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.

At Webster Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Webster Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people get paid time off at Webster Bank?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 13% of people with changing schedules find out their shifts one week or less ahead of time.
  • 38% of people with changing schedules find out their shifts two weeks ahead of time.
  • 38% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Webster Bank worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and April 2026.

Do Webster Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for Webster Bank workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to get time off at Webster Bank?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and March 2026.

Do Webster Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do jobs at Webster Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to take sick days at Webster Bank?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Webster Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Webster Bank get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and March 2026.

Is it stressful to work at Webster Bank?

Most people feel stressed here.
76% of people say they often feel stressed at work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Webster Bank enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Webster Bank recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at Webster Bank?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at Webster Bank?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think Webster Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how Webster Bank is doing?

Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Webster Bank?

What are the most popular categories at Webster Bank?

Infographic showing various Customer Service Representative job openings at Webster Bank in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution.

Associate, Internal Client Support

Webster Bank

Hamilton, NY • On-site

$23 - $24/hr

Other

Posted 6 days ago

Webster Bank rating

7.1

Company rating: 7.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

123rd of 171 rated banks

Job description

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Webster Bank is looking for someone to join our team as the Internal Branch Client Support Associate. In this position, you will accurately and efficiently process all transactions in the Internal Branch for specialized customer products. Additionally, you will provide exceptional Customer Service and sales support to Internal (Commercial Teams/Financial Centers) and External clients, vendors, and other institutions.
What you will do

  • Support the Commercial Sales Teams/Financial Center colleagues and process all Tenant Lease Security & Escrow Sub Account transactions daily by opening, closing, and making deposits and adjustments to these accounts. Ensure service requests received are handled daily and meet the departmental service level agreement (SLA).
  • Prepare documentation for bank checks based upon client requests received for Tenant Lease Security accounts to be mailed in a timely manner. Scan and upload processed Tenant Lease Security documentation for future document retrieval.
  • Provide support with processing service requests received regarding escrow transfers/opening accounts, posting sheets, transmit confirmation receipt to client, and create funds transfer via BTE files.
  • Ensure the collection of all documentation needed to establish Tenant Lease Security Accounts and notification to Commercial Sales Teams/Financial Center colleagues regarding Beneficial Ownership requirements.
  • Annually perform Administrative Fee payout to all Agents/Landlords incurred for the year via Bank Check or Credit to Operating Account on file.
  • Prepare BTE files to affect all tenant transactions. Process and submit tickets through Branch Capture by scanning debit/credit transaction to affect all tenant transactions.
  • Provide prompt customer service via email, fax and the telephone to all clients and Financial Center/Commercial Sales Team colleagues, answering questions, taking requests to make changes to accounts, processing transfers, and receiving requests for research.
  • Perform other job duties as needed to support the department.
  • Ensure compliance with all regulations, policies, and procedures.
Skills and Abilities
  • Customer service skills, ability, and willingness to learn and adapt to a fast-paced working environment and paying attention to detail.
  • Ability to process a high volume of transactions accurately and quickly.
  • Excellent data entry skills. Brief knowledge of basic accounting skills.
  • Excellent telephone and communication skills.
  • Experience with all Microsoft applications.
Education Qualifications
  • Advanced degree - Associates, Bachelors, Masters, etc
Experience Qualifications
  • For this position, you must have Customer Service experience.

The estimated salary range for this position is $23.00 to $24.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-JG1
Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

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