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Webster Bank
Webster Bank

60 Webster Bank Customer Service Representative Jobs Hiring Near You

Webster Bank

Dir Banking Center Manager

Manhattan, NY · On-site

$80 - $120/hr

Job Overview Webster is a leading commercial bank founded in 1935 that puts people first. The ... as bank policies and procedures. * Schedule all branch employee shifts to meet customer service ...

Webster Bank

NY · On-site

$100K - $103K/yr

They are responsible for implementing the Webster banking center network strategy, which includes achievement of sales, customer service, P&L management, operations, and colleague development goals ...

Webster Bank

Director Banking Center Manager

Manhattan, NY · On-site

$100.70 - $103/hr

They are responsible for implementing the Webster banking center network strategy, which includes achievement of sales, customer service, P&L management, operations, and colleague development goals ...

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Webster Bank Jobs Information

What is it like to work at Webster Bank?

Webster Bank is a community-focused financial institution that prioritizes customer relationships and community involvement, fostering a culture of collaboration and teamwork. The bank's structure is organized into various teams, including retail banking, commercial banking, and wealth management, allowing employees to specialize in their areas of interest and work in a dynamic environment. Working at Webster Bank may appeal to candidates who value community involvement, are passionate about delivering exceptional customer service, and are looking for a stable and supportive work environment.

What makes Webster Bank an attractive place to work?

Webster Bank is a leading regional bank in the United States, known for its commitment to community banking and customer-centric approach. The company offers a dynamic work environment that values innovation, collaboration, and teamwork, with opportunities for employees to grow professionally and develop new skills. By joining Webster Bank, individuals can contribute to the company's mission of making a positive impact in the communities it serves, while also advancing their own careers and achieving their personal and professional goals.

Do workers at Webster Bank get paid breaks?

Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

Does Webster Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.

At Webster Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Webster Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people get paid time off at Webster Bank?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 13% of people with changing schedules find out their shifts one week or less ahead of time.
  • 38% of people with changing schedules find out their shifts two weeks ahead of time.
  • 38% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Webster Bank worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and April 2026.

Do Webster Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for Webster Bank workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to get time off at Webster Bank?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and March 2026.

Do Webster Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do jobs at Webster Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to take sick days at Webster Bank?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Webster Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Webster Bank get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and March 2026.

Is it stressful to work at Webster Bank?

Most people feel stressed here.
76% of people say they often feel stressed at work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Webster Bank enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Webster Bank recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at Webster Bank?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at Webster Bank?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think Webster Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how Webster Bank is doing?

Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Webster Bank?

What are the most popular categories at Webster Bank?

Infographic showing various Customer Service Representative job openings at Webster Bank in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution.

Banking Center Senior Relationship Banker

Webster Bank

Middlebury, CT • On-site

$68.77/hr

Other

Posted 29 days ago

Webster Bank rating

7.1

Company rating: 7.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

123rd of 171 rated banks

Job description

Job Overview

Webster Bank is a leading commercial bank founded in 1935 that seeks a Banking Center Manager to achieve sales, service, and operational goals in the Banking Center. The candidate will serve as the on‑site manager in the Manager’s absence and will lead a team in delivering an exceptional client experience while growing the institution’s market share.

Responsibilities
  • Assist the Banking Center Manager with sales, customer service, P&L management, operations, and employee development.
  • Assume responsibility for the banking center in the Manager’s absence, ensuring an exceptional client experience.
  • Meet or exceed individual sales, service, and operations targets.
  • Process routine banking transactions accurately and prepare client applications to open accounts.
  • Build and maintain a pipeline of prospects (COIs) through networking and prospecting to add value to the Webster brand.
  • Use lead‑management tools such as Salesforce to document activities.
  • Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to contribute to growth and profitability.
  • Assist with audits and operational standards; ensure compliance with federal and state laws and bank policies.
  • Meet and exceed branch evaluation requirements.
  • Provide mentorship and guidance to colleagues, modeling sales and service processes.
Skills and Abilities
  • Working knowledge of all Webster products and services.
  • Proficiency with branch transaction processing systems.
  • Strong customer service skills and ability to support teamwork.
  • Flexibility to work a rotating schedule, including Saturdays, Sundays, and extended hours.
  • Ability to travel to alternate banking centers if required.
Qualifications
  • High school diploma or GED; college preferred.
  • 3–4 years of customer sales/service experience with 1–2 years of supervisory experience.
  • Demonstrated success in leading, coaching, and motivating a team.
  • Knowledge of federal and state banking regulations.
Compensation

$24.00 to $30.00 USD hourly. Actual salary may vary based on experience and location. Position eligible for incentive compensation.

Equal Employment Opportunity Statement

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

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