VAST

60 Vast It Manager Jobs Hiring Near You

Vast is looking for a(n) Information Systems Support Specialist , reporting to the Senior Technology Operations Manager , for providing day-to-day technical support to Vast's internal employees and ...

Vast is developing next-generation space stations to ensure a continuous human presence in space ... S. EXPORT CONTROL COMPLIANCE STATUS The person hired will have access to information and items ...

Vast is looking for a(n) Information Systems Support Specialist , reporting to the Senior Technology Operations Manager , for providing day-to-day technical support to Vast's internal employees and ...

Mission Assurance Engineer

Long Beach, CA · On-site

$188K - $267K/yr

Vast is developing next-generation space stations to ensure a continuous human presence in space ... Familiarity with system safety, reliability, risk management, certification, change management ...

Vast is developing next-generation space stations to ensure a continuous human presence in space ... S. EXPORT CONTROL COMPLIANCE STATUS The person hired will have access to information and items ...

... program management, legal, and operations teams * Represent Vast at space industry events where ... Ability to work with sensitive or controlled program information Additional Requirements: * Ability ...

Business System Analyst

Long Beach, CA · On-site

$84K - $118K/yr

Vast is looking for a Business Systems Analyst (BSA), reporting to the Senior Manager of ... Serve as the primary point of contact between Technical Product Managers (TPMs), IT help desk, and ...

Senior Legal Counsel (Employment)

Long Beach, CA · On-site

$146K - $199K/yr

... at Vast, advising leaders on workplace policies, managing risk, and enabling scalable, legally ... Subject matter expertise in employment law at a start-up technology or high growth organization.

Vast is developing next-generation space stations to ensure a continuous human presence in space ... Coordinate with the National Security Council (NSC), Office of Management and Budget (OMB), and ...

Vast is looking for a Director, Government Affairs to lead and expand the company's engagement ... Coordinate with the National Security Council (NSC), Office of Management and Budget (OMB), and ...

Staff Data Architect

Long Beach, CA · On-site

$67 - $86.25/hr

Vast is looking for a Staff Data Architect, reporting to the Senior Director of Information Systems ... Evaluate and implement cutting-edge data technologies including cloud-native services, vector ...

Staff Thermal Engineer

Long Beach, CA · On-site

$175K - $249K/yr

Vast is looking for a Staff Thermal Engineer, reporting to the Senior Manager, Thermal Analysis ... Experience with active and passive thermal control systems and technologies (pumped fluid loops ...

Vast is developing next-generation space stations to ensure a continuous human presence in space ... Partner with information systems team on design tool development and deployment. * Manage technical ...

Tooling Engineer I

Long Beach, CA · On-site

$86K - $122K/yr

Vast is looking for a Tooling Engineer , reporting to the Senior Manager of Tooling, to support the ... Manage vendor relationships and coordinate meetings to identify new technologies and how they can ...

Tooling Engineer

Long Beach, CA · On-site

$162K - $230K/yr

Vast has multiple Tooling Engineer openings, reporting to the Senior Manager, Tooling, to support ... Manage vendor relationships and coordinate meetings to identify new technologies and how they can ...

Legal Counsel (Commercial)

Long Beach, CA · On-site

$155K - $221K/yr

Oversee and manage Vast's intellectual property portfolio, including coordination of patent ... and technology development * Process & Template Development: Help build and improve contract ...

Showing results 21-40

IS Support Specialist II

Vast

Long Beach, CA • On-site

Full-time

Posted 6 days ago


Job description

Vast is looking for a(n) Information Systems Support Specialist, reporting to the Senior Technology Operations Manager, for providing day-to-day technical support to Vast's internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role. This will be a full-time, non-exempt position located in our Long Beach location.

Responsibilities: 

  • Provide L1/L2 Support for all VAST Enterprise Systems.  These include but aren't limited to ERP, MES, PLM and other engineering systems.
  • 80% of time spent providing L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work
  • First point of contact/line of support for any software/application support needed.
  • License provisioning for engineering systems and corporate systems
  • Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
  • Learning how to triage project requests on top of day to day L1/L2 support
  • Strong understanding of the enterprise system landscape and functional knowledge of processes.
  • Strong collaboration skills with multiple departments and stakeholders
  • Comfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects
  • Provide support for multiple location

Minimum Qualifications:

  • 3+ years of experience in IT or Information Systems support
  • Experience handling tickets in a service desk 
  • Proven experience with ITSM tools
  • Strong problem-solving skills and ability to work independently and collaboratively
  • Exhibits excellent cross collaboration communication and interpersonal skills
  • Demonstrated ability to resolve difficult technical issues with limited information

Preferred Skills & Experience:

  • Experience in a manufacturing/aerospace environment
  • Experience handling tickets in a service desk but preferred in Jira Service Management
  • Experience supporting enterprise applications such as Netsuite, Manufacturo, NX/Teamcenter, engineering systems
  • Experience with JIRA/Confluence on prem or cloud  configuration
  • Prior experience working in a fast-paced startup environment or enterprise level environment
  • Familiarity with aerospace industry regulations and standards regarding IT and data
  • Experience supporting 800+ end users

Additional Requirements:

  • Strong troubleshooting skills and application support skills
  • Strong attention to detail and exhibits proactivity/can do attitude