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22 Vanguard Customer Service Representative Jobs Hiring Near You

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What is it like to work at Vanguard?

Vanguard is known for its collaborative and client-centric culture, prioritizing teamwork and a commitment to helping investors achieve their long-term financial goals.

The company's work environment is characterized by a flat organizational structure, with a focus on open communication and a transparent decision-making process. Vanguard's mission-driven approach is reflected in its commitment to low-cost investing and providing high-quality services to its clients.

Working at Vanguard may appeal to individuals who value a dynamic and supportive work environment, opportunities for professional growth and development, and the chance to contribute to a company that has consistently ranked among the world's largest and most respected financial institutions.

What makes Vanguard an attractive place to work?

Vanguard is a leading investment management company known for its commitment to helping individuals and institutions achieve their long-term financial goals through low-cost index funds and ETFs. The company's workplace culture values innovation, collaboration, and stability, with a focus on providing employees with opportunities to grow professionally and make a meaningful impact in the financial services industry. By joining Vanguard, individuals can contribute to the company's mission of making a positive difference in people's lives and enjoy a range of benefits, including opportunities for career advancement, training, and development.

What other companies are hiring for Customer Service Representative jobs?

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Infographic showing various Customer Service Representative job openings at Vanguard in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Senior Product Manager, Intelligent Sales Platform

Vanguard

Malvern, PA

$124K - $163K/yr

Full-time

Re-posted 10 days ago

Job description

Leads the strategic vision and roadmap for a digital product or products within a specific business area, demonstrating a deep understanding of the digital product(s). Digital products may have enterprise-wide implications.

About the Role:

Vanguard's Financial Advisor Services (FAS) division is building an AI-powered platform that guides seller decisions, automates routine work, and surfaces the right insight at the right moment. This is a 0→1 build with executive sponsorship.

This is a regulated financial services environment — compliance, auditability, and explainability are built into the product.

You'll own this product end-to-end — from discovery through scaled rollout — building capabilities that directly impact how sales crew serve our clients.

What You'll Own:

Problem Discovery & Product Sense

  • Lead continuous discovery with sales users and leaders across multiple roles and channels.
  • Define what to build, for whom, and in what order.

Platform Build & Execution

  • Own the product roadmap from MVP through scaled adoption.
  • Drive phased delivery from pilot through broad rollout.
  • Make scope and sequencing trade-offs under real constraints.
  • Drive product adoption where usage is earned, not mandated.

AI/Agentic Product Development

  • Define how AI agents behave within the product and what governs that behavior.
  • Partner with data scientists and engineers on models, recommendations, and generative features.

Product Analytics & Metrics

  • Own how we measure success and make scale/no-scale decisions.
  • Establish baselines and run rigorous pilots.

Cross-Functional Leadership

  • Partner with Engineering, Data Science, UX, Sales Leadership, and Compliance to ship with quality.
  • Drive build/buy/partner decisions.

Required Skills & Experience

  • 7+ years of product management experience, with depth in 0→1 builds through scaled adoption.
  • Direct experience shipping AI/ML-powered products — LLMs, ML models, and generative features in production.
  • Experience building agentic AI products.
  • Strong problem discovery practice.
  • Rigorous product analytics skills.
  • Excellent product execution — you prototype, define evals, and drive cross-functional delivery to production.
  • Experience with enterprise or B2B products.

Preferred

  • Background in sales technology or CRM platforms.
  • Experience in regulated financial services
  • Familiarity with mobile-first product design for field-based users.

Why This Role

You'll build an AI-native platform from the ground up inside a Fortune 500 financial services firm — with proprietary data assets, real user scale, and executive support. You'll define how AI agents work alongside humans in high-stakes workflows, solving real problems with measurable impact.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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