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Do workers at Vagaro get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and April 2026.

Does Vagaro pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and April 2026.

At Vagaro, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
86% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Vagaro affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get paid time off at Vagaro?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers at Vagaro worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and August 2025.

Do Vagaro workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and August 2025.

How easy is it to get time off at Vagaro?

Some people find it hard to get time off.
67% of people report it’s hard to get time off.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and April 2026.

Do Vagaro managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and August 2025.

Do jobs at Vagaro spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and August 2025.

How easy is it to take sick days at Vagaro?

Some people find it hard to take sick days.
57% of people report that it’s hard to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Vagaro feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
43% of people say they’re not treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Vagaro get to take their breaks without interruption?

Only some people get breaks without interruption.
38% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and April 2026.

Is it stressful to work at Vagaro?

Most people feel stressed here.
88% of people say they often feel stressed at work.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Vagaro enjoy their jobs?

Most people don’t enjoy their job.
75% of people report they don’t enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Vagaro recommend working with their team?

Not many people recommend working with their team.
88% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get enough training when they start at Vagaro?

Some people didn’t get enough training when they started.
63% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get support to advance at Vagaro?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and January 2026.

Do people think Vagaro’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers feel well informed about how Vagaro is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and April 2026.

What other companies are hiring for Hr Manager jobs?

What are the most popular jobs at Vagaro?

What are the most popular categories at Vagaro?

Infographic showing various Hr Manager job openings at Vagaro in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Technical Customer Support Representative

Vagaro

Pleasanton, CA • On-site

$24 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Vagaro rating

6.2

Company rating: 6.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

223rd of 247 rated software companies

Job description

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!
What You'll Be Doing:
We're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. In this role, you'll troubleshoot SaaS applications and hardware add-ons while recommending Vagaro products and features that help our customers get more out of the platform. If solving problems and driving growth both appeal to you, Vagaro could be your next exciting opportunity!
*This is an onsite position based in Pleasanton, CA.*
Compensation:
  • Base Hourly Wages: $24.00 - $30.00
  • Bonus Structure: Quarterly, Up to 12%

Your Impact:
  • Meet upsell targets by identifying customer needs during support interactions and recommending relevant Vagaro features
  • Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries
  • Troubleshoot, resolve, and document customer issues via phone, chat, and email
  • Work within service level goals and guidelines in a high-volume support center
  • Replicate and escalate issues to the appropriate internal Vagaro team
  • Draft support content and customer resources as needed
  • Become a subject matter expert on the Vagaro platform and related support tools
  • Serve as a main point-of-contact for technical escalations and specific Vagaro product features
  • Assist team members and other Vagaro staff to reach KPIs and goals
  • Other duties as assigned.

What You Bring:
  • Proven reliability and teamwork skills
  • Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms
  • Ability to provide detailed public-facing and internal case notes
  • Strong written and verbal communication skills, with a typing speed of over 50 WPM
  • Minimum of two years' front-line, high-volume support/call center experience
  • Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT
  • Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware
  • Patience, empathy, and the ability to defuse difficult situations
  • Flexibility to work on holidays
  • Must be able to work at least one weekend shift
  • Must be able to work any 8-hour shift with a start time between 5:00am and 1:30pm

What Sets You Apart:
  • Experience with CRM tools (e.g., Zendesk) and IVRs
  • Support experience in the health, beauty, and wellness industries
  • Prior save and retention experience in a support organization
  • Knowledge of HTML/XML and page source troubleshooting, specifically with widget code
Why You'll Love Working Here:
  • Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
  • Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.
  • Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
  • Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart.
  • Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
  • Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
  • Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.
  • Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
  • Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!

Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Pay Transparency:
In accordance with California pay transparency requirements, the full salary range for this position is listed. Placement within the range is based on qualifications, experience, and business needs. New hires are not typically brought in at the top of the posted range.
Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.
Vagaro is an E-Verify employer. Learn more at www.e-verify.gov
Learn More About Vagaro:
Visit us at vagaro.com/pro and vagaro.com to learn more.

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