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Via

General Manager

Columbus, OH

$110K - $160K/yr

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

Via

General Manager

Columbus, OH ยท On-site

$110K - $160K/yr

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

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What is it like to work at Via?

Via is a technology company that prioritizes innovation and collaboration, fostering a culture of experimentation and continuous learning. The company's team structure is designed to be agile and flexible, with a focus on cross-functional collaboration and open communication, allowing employees to work on a wide range of projects and contribute to the development of sustainable transportation solutions. Working at Via may appeal to candidates who are passionate about using technology to make a positive impact on the environment and are looking for a dynamic and fast-paced work environment that offers opportunities for growth and professional development.

What makes Via an attractive place to work?

Via is a leading mobility-as-a-service (MaaS) company that aims to revolutionize the way people move around cities. The company's workplace is characterized by a culture of innovation, collaboration, and experimentation, with opportunities for employees to work on complex problems and develop cutting-edge solutions. By joining Via, professionals can contribute to shaping the future of urban mobility and enjoy opportunities for growth, learning, and professional development in a dynamic and fast-paced environment.

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What are the most popular categories at Via?

Infographic showing various job openings at Via in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

General Manager

Via

Columbus, OH

$110K - $160K/yr

Full-time

Medical, Retirement

Re-posted 15 hours ago

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

Asย General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

  • Manage the on-site daily operations of Via's service in the Greater Columbus area
  • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
  • Manage and mentor the on-site team of dispatchers and shift managers
  • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
  • Liaise closely with Via senior management and Via's external partners
  • Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
  • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
  • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

Who You Are:

  • Experienced operations manager, with at least 6+ years of experience
  • You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
  • You are a savvy and tactful communicator: you intuitively find the right tone in every situation
  • You desire to foster a culture deeply committed to providing a world class customer service experience
  • You are a detail-oriented executor: you're obsessively action-oriented and thrive while operating autonomously
  • You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
  • You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
  • You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
  • You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
  • You are a problem solver; you don't accept the status quo and are always looking for creative solutions
  • Experience working in transit a plus

Compensation and Benefits:

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Base salary range: $110,000-$160,000
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?ย 

Via is an equal opportunity employer.

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