60 Ttec Technical Support Representative Jobs Hiring Near You

At Percepta, we bring first-class service across each market we support. As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What Youll Be Doing
The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always.

During a Typical Day, Youll

Coordinate towing and roadside assistance for Volvo car owners.

Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats

Navigate systems efficiently to provide accurate, timely, and courteous manner

Document and all customer interactions in the appropriate systems

Assist customers with product-related inquiries using all available resources

Take ownership of resolving customer issues within authority, ensuring customer satisfaction

Escalate complex issues to Tier 2 support or management when necessary

What You Bring to the Role

Education

High School diploma required, College degree a plus

Experience

1-3 years of relevant call center/customer service work experience preferred

Skills

Roadside dispatching or emergency response experience preferred

Ability to work both independently and as part of a team

Strong decision-making skills, using logic and intuition

Excellent organizational skills

Excellent communication skills, both written and verbal

Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed

Creative problem-solving and troubleshooting abilities

Speed and accuracy in typing

What You Can Expect

Total of $21.00 per hour.

The facility is inviting, with a coffee bar, a gym, a cafeteria, and great work culture.

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Percepta College)

Employee Rewards Program (Perci Perks)

Additional

The position is working fully onsite in Mahwah, NJ.Must live within a commutable distance to the office.

The hours of operation are 6 am to 9 pm, 7 days a week.Full-time hours are available.

Seeking associates who are flexible between 6 am and 9 pm, 7 days a week, for a full-time 40 hour work week.

Next training date is estimated to be April 13, 2026.

About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility We listen first, lead with empathy, and stay groundedso people and ideas have room to grow.

Service beyond self We serve othersclients, customers, and teammateswith care and integrity in every interaction.

Leave it better We take ownership and leave every process, person, and place better than we found it.

Win together We succeed as onecelebrating, supporting, and showing up for each other.

Deliver remarkable We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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